Yelo：順番待ちをスキップして、到着したらすぐに運転

概要

This mobile app receives largely negative feedback, with users frequently reporting issues with unresponsive customer service and unhelpful staff, especially concerning complex problems like accident claims or refunds. Many reviews highlight problems with vehicle availability and quality, noting instances of receiving older, dirty, or faulty cars than booked. Users are also dissatisfied with pricing due to high costs, unannounced deposits, and a lack of transparency, while the app itself faces criticism for functionality issues, including a specific bug in a 'new update' causing error screens and branch selection problems. Although some users appreciate monthly subscription options and the efficiency of staff at specific locations, these positive notes are overshadowed by widespread complaints about reliability and transparency.