FRANK by БАСТА: 갈비, 불, 그리고 거리의 비트

요약

The mobile app has received overwhelmingly negative feedback, primarily due to numerous critical issues introduced with its recent update. Users consistently report severe app performance problems including frequent crashes, slow loading times, and general unresponsiveness, often rendering the app completely non-functional. Key functionalities like ordering, delivery address selection, and payment processing are frequently non-operational, leading to frustration and abandoned orders. A major point of contention is the revamped loyalty program, with many users reporting loss of accumulated points, loyalty levels, and unsuccessful migration from the old system, compounded by unresponsive customer support, though the restaurant's food and service itself are highly praised.