CIBC Mobile Banking

CIBC Mobile Banking

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Logo of CIBC Mobile Banking

CIBC Mobile Banking: Your Canadian Bank, Anywhere in North America

Manage your cross-border lifestyle with Canada’s top-rated mobile banking app. Securely deposit cheques, send Interac e-Transfers, and monitor your credit score from the USA with peace of mind.

Publisher

Canadian Imperial Bank of Commerce

Category

Finance

Downloads

5M+

User Rating

4.1/5

Total Ratings

33K+

Locales

2

Banking Without Borders

Discover the interface used by 5M+ users.

CIBC Mobile Banking app showing a summary of chequing and savings accounts on a smartphone.

CIBC Mobile Banking app showing a summary of chequing and savings accounts on a smartphone.

CIBC Mobile Banking app screen showing money transfer and investment management options

CIBC Mobile Banking app screen showing money transfer and investment management options

CIBC Mobile Banking app screen showing financial goal tracking and progress for education savings

CIBC Mobile Banking app screen showing financial goal tracking and progress for education savings

CIBC Mobile Banking app interface displaying additional tools and services including credit score check and investing.

CIBC Mobile Banking app interface displaying additional tools and services including credit score check and investing.

CIBC Mobile Banking app virtual assistant chat interface showing 24/7 support for banking questions

CIBC Mobile Banking app virtual assistant chat interface showing 24/7 support for banking questions

CIBC Mobile Banking app screen with options to lock or replace a card

CIBC Mobile Banking app screen with options to lock or replace a card

Smartphone lock screen displaying a real time transaction alert from the CIBC Mobile Banking app

Smartphone lock screen displaying a real time transaction alert from the CIBC Mobile Banking app

Your Canadian Bank, Wherever You Are

The tools that make this app stand out, trusted by 5M+ users.

📸

Deposit Cheques From Anywhere

No need to find a branch. Simply snap a photo of your Canadian cheque to deposit funds instantly into your account from across the border.

💸

Seamless Cross-Border Transfers

Send money to family back home or pay your Canadian bills in seconds using Interac e-Transfer and scheduled payment tools.

📈

Monitor Your Credit & Assets

Stay on top of your Canadian financial health with a free Equifax credit score and a real-time snapshot of all your accounts in one place.

Review Analysis

Insights from user reviews.

Sentiment Score

33%
Negative

Summary

Users express significant dissatisfaction with the app, primarily citing persistent login issues such as freezing after OTP verification, slow loading times, and various problems arising from recent updates. The app also suffers from poor performance and stability, with frequent crashes, glitches during e-transfers and eDeposits, and general slowness across many functions. Many users are frustrated by intrusive and excessive advertisements, coupled with a generally poor user experience reflected in cumbersome navigation, including a buried sign-out option. Additionally, customers frequently point out the lack of modern features like a dark mode or improved budgeting tools, and report unhelpful customer service; version 10.66.5 is specifically noted for causing login failures.

Common Themes

Login & Access Issues(12)
Performance & Stability(8)
Advertisements & User Experience (UX)(8)
Missing Features & Modernization(8)
Customer Service(4)
Updates & Maintenance Frequency(4)
Transaction Management(4)

About the app

Everything you need to know about CIBC Mobile Banking.

Description

FIND IMPORTANT DISCLOSURES BELOW The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay/Google Pay or Samsung Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html. LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (ii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html. Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com

Latest Version

10.70.6

Size

179.0 MB

First Released

Feb 2, 2010

Seamless Canadian Banking, Wherever Your Journey Takes You

Join millions of cross-border users managing their finances with Canada’s highest-ranked mobile banking app for customer satisfaction. Secure, reliable, and always within reach.

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FAQ

Frequently Asked Questions

Everything you need to know about CIBC Mobile Banking

How does the CIBC Mobile Banking App ensure secure account access?

The CIBC Mobile Banking App secures your accounts using fingerprint, Face ID, or password authentication. It also provides one-time verification codes and push notifications for enhanced security.

Can I view all my CIBC accounts within the mobile app?

Yes, the CIBC Mobile Banking App allows you to get a comprehensive snapshot of all your accounts in one place, anytime. This includes chequing, savings, and credit card accounts.

Does the CIBC Mobile Banking App support mobile payment options like Apple Pay?

Yes, the CIBC Mobile Banking App supports the use of Apple Pay, Google Pay, and Samsung Pay at payment terminals. This allows for convenient and secure mobile transactions.

How do I deposit a cheque using the CIBC Mobile Banking App?

The CIBC Mobile Banking App enables you to deposit cheques quickly by taking a picture of the cheque with your phone. This feature streamlines the deposit process.

Is there a virtual assistant available in the CIBC Mobile Banking App?

Yes, the CIBC Mobile Banking App includes a Virtual Assistant. It is available 24/7 to answer your banking questions and perform everyday banking transactions on your behalf.

Can I check my Transunion credit score for free in the CIBC Mobile Banking App?

Yes, you can receive your free Transunion credit score directly in the CIBC Mobile Banking App. This service does not affect your credit score.

What languages does the CIBC Mobile Banking App support?

The CIBC Mobile Banking App supports both English and French languages. Users can choose their preferred language for app interface and services.

How can I manage a lost or stolen card using the CIBC Mobile Banking App?

The CIBC Mobile Banking App allows you to lock your card or request a replacement if it is damaged, lost, or stolen. Options like "Lock My Card" and "Report lost or stolen card" are available.

Does the CIBC Mobile Banking App provide account activity alerts?

Yes, the CIBC Mobile Banking App allows you to set up alerts. These alerts keep you informed about any activity on your accounts, such as transactions or important updates.

Can I apply for new bank accounts or credit cards through the CIBC Mobile Banking App?

Yes, you can apply for bank accounts or credit cards directly through the CIBC Mobile Banking App. The app also allows you to view your application status in real time.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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