Activa DKV

Activa DKV

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Logo of Activa DKV

Activa DKV: Your All-in-One Digital Health and Insurance Hub

Take full control of your well-being with on-demand medical chats, seamless reimbursement management, and 24/7 virtual consultations. Everything you need to manage your health and DKV policy is now in one secure, easy-to-use app.

Publisher

DKV Seguros y Reaseguros S.A.E.

Category

Medical

Downloads

207K+

User Rating

2.3/5

Total Ratings

200

Locales

4

Healthcare at Your Fingertips

Discover the interface used by 207K+ users.

Interface of the Activa DKV app showing insurance authorizations and reimbursement status

Interface of the Activa DKV app showing insurance authorizations and reimbursement status

Screenshot of Activa DKV app interface showing icons for medical team digital health card and insurance management features

Screenshot of Activa DKV app interface showing icons for medical team digital health card and insurance management features

A smartphone screen showing the Activa DKV digital health card for identification at medical appointments

A smartphone screen showing the Activa DKV digital health card for identification at medical appointments

Smartphone showing a video consultation with a female doctor on the Activa DKV app.

Smartphone showing a video consultation with a female doctor on the Activa DKV app.

Activa DKV app screen showing how to request and track insurance authorizations and reimbursements

Activa DKV app screen showing how to request and track insurance authorizations and reimbursements

Screenshot of the Activa DKV mobile app showing insurance documentation including policy effective date user guide and terms and conditions

Screenshot of the Activa DKV mobile app showing insurance documentation including policy effective date user guide and terms and conditions

Map view in Activa DKV app searching for medical branches and doctors

Map view in Activa DKV app searching for medical branches and doctors

Your Health, Managed with Zero Friction

The tools that make this app stand out, trusted by 207K+ users.

💬

24/7 Instant Medical Support

Connect with doctors via chat or video call instantly. Get expert advice, treatment follow-ups, and prescriptions from the comfort of your home.

📄

Paperless Insurance Admin

Manage reimbursements and request medical authorizations in seconds. Skip the phone tag and handle your documentation digitally.

💳

Virtual Health Card & Directory

Find the best local specialists and access your digital ID card instantly. Your entire medical network and credentials are always in your pocket.

Review Analysis

Insights from user reviews.

Sentiment Score

20%
Negative

Summary

The mobile app receives overwhelmingly negative feedback from users, primarily due to its poor functionality and frequent performance issues. Many users report significant difficulties with essential features such as logging in, managing authorizations, and effectively searching for doctors or booking appointments. While a few users appreciate its utility for managing health insurance and providing digital card access, these positive aspects are largely overshadowed by widespread complaints about unresponsive customer support and inaccurate information within the app. There are no version-specific bugs consistently mentioned across reviews.

Common Themes

App Functionality & Performance(12)
Login & Access Issues(6)
Doctor & Specialist Search(6)
Customer Support Responsiveness(5)
Appointment Booking(3)
Authorization Management(2)
Digital Card Access(2)

About the app

Everything you need to know about Activa DKV.

Description

Welcome to Activa DKV, the health app you've been looking for! With this application, DKV patients can manage everything related to their health quickly, conveniently and securely from their mobile device. What can you do from the Activa DKV app? -In your profile you will be able to consult your health insurance policy information and its procedures, modify contact details, consult payment methods, your insurance policy’s special conditions and sign pending documentation. You can also make enquiries about procedures or locate your nearest DKV office. - With our DKV medical directory search engine, you can find the specialist doctor you need within the DKV health areas in the town where you are. - Do you need to request authorizations with DKV insurance company for your medical tests? No problem! With Activa DKV you can do it easily and without leaving your home. - Do you want to manage reimbursements in your insurance policy? You can also do it from the app! - Access to MiMomento section to take better care of yourself through resources, experiences and solutions based on the vital moment in which you are - Manage your medical appointments in a simple way: access video calls, cancel or modify your appointments. - Receive emergency medical assistance through our medical chat. Thanks to this functionality, you will be able to have immediate access to qualified medical professionals, who will be available 24 hours a day to provide you with the care you need in urgent situations. - Schedule a video call with health personnel. Thanks to our video call platform, you can schedule and book appointments with healthcare professionals in DKV spaces. In virtual medical consultations you will have medical guidance, evaluations, treatment follow-up and even obtain electronic prescriptions, all from the comfort of your home. - With Activa DKV, you will have complete health insurance at your disposal, and you will be able to access your DKV Medicard virtual health card, and to access the health care and medical emergency services you need. And all this, in an easy-to-use and completely free app. - Directly access QC+ functionalities easily and securely. Remember that in order to access video consultations, medical chat and obtain your electronic prescription, you must also have the Quiero Cuidarme Más app installed. At Activa DKV we need you enable the following permissions - Location: To help you find the nearest doctors, medical centers, and DKV Offices. - Photos/multimedia/files: so that you can upload documentation regarding your authorizations or refunds to the app. - Camera: so that you can photograph medical reports and upload them to the app. - Microphone: for video consultations. We want to give you the best service. Therefore, if you have any problems or suggestions, please write to us at atencionclientedigital@dkvseguros.es or save the number +34 960 160 602 and chat with us on WhatsApp and we will help you. Shortly, with Activa DKV you will have everything you need to take care of your health and well-being. Download our app and start enjoying all its benefits. With our app, you will have at your disposal the best health care and the peace of mind that comes from having complete and high-quality health insurance. Download Activa DKV now and start taking care of your health digitally. Don't wait any longer to enjoy all the advantages of digital health with DKV!

Latest Version

1.4.15

Size

71.3 MB

First Released

Dec 19, 2022

Experience the Future of Digital Health

From instant medical chats to hassle-free reimbursements, take full control of your well-being. Download Activa DKV today and carry your health insurance in your pocket.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Activa DKV

What is Activa DKV?

Activa DKV is a health app for DKV patients. It allows users to manage their health insurance information, access medical services, request authorizations, and manage reimbursements directly from their mobile device.

How can I manage my health insurance policy with Activa DKV?

Yes, Activa DKV allows you to consult policy information, modify contact details, check payment methods, view special conditions, and sign pending documentation directly within the app.

Can I find a doctor using the Activa DKV app?

Yes, the Activa DKV app features a DKV medical directory search engine. You can use it to find specialist doctors within DKV health areas in your current town.

Does Activa DKV allow me to request medical authorizations?

Yes, the Activa DKV app enables you to easily request authorizations for medical tests. This functionality is available directly from within the application.

Can I manage reimbursements through the Activa DKV app?

Yes, the Activa DKV app allows you to manage reimbursements for your insurance policy. This feature streamlines the process directly from your mobile device.

How do I access virtual medical consultations with Activa DKV?

You can schedule video calls with healthcare professionals via Activa DKV's platform. These consultations offer medical guidance and allow you to obtain electronic prescriptions.

Does Activa DKV offer emergency medical assistance?

Yes, Activa DKV provides emergency medical assistance through its medical chat. Qualified medical professionals are available 24 hours a day to assist in urgent situations.

Can I access a digital health card with Activa DKV?

Yes, with Activa DKV, you can access your DKV Medicard virtual health card. This allows you to utilize DKV health care and medical emergency services.

What permissions does Activa DKV require?

Activa DKV requires location for finding medical centers, photos/multimedia/files for uploading documentation, camera for photographing medical reports, and microphone for video consultations.

Is the Activa DKV app free to use?

Yes, the Activa DKV app is completely free to download and use. It provides comprehensive health insurance management at no cost.

How do I manage medical appointments using Activa DKV?

The Activa DKV app allows for simple management of medical appointments. You can access video calls, and also cancel or modify your scheduled appointments.

Does Activa DKV integrate with other health apps?

Yes, Activa DKV integrates with the Quiero Cuidarme Más app for certain functionalities. The QC+ app must also be installed to access video consultations, medical chat, and electronic prescriptions.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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