Citi Mobile®

Citi Mobile®

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Logo of Citi Mobile®

Citi Mobile®: Smart Banking and Financial Control in One Place

Experience a holistic view of your finances. Track spending, deposit checks, and monitor your FICO® Score—all with the security and efficiency your busy life demands.

Download on App Store

Publisher

Citibank, N.A.

Category

Finance

Downloads

24M+

User Rating

4.9/5

Total Ratings

3M+

Locales

1

Your Financial Command Center

Discover the interface used by 24M+ users.

Citi Mobile app dashboard showing account balances and quick navigation for Zelle and FICO scores

Citi Mobile app dashboard showing account balances and quick navigation for Zelle and FICO scores

Citi Mobile app interface showing credit card balance and reward points tracking

Citi Mobile app interface showing credit card balance and reward points tracking

Citi Mobile app interface showing the Quick Lock feature for managing credit card security

Citi Mobile app interface showing the Quick Lock feature for managing credit card security

Citi Mobile app screens showing bill payment management and credit card transaction dispute features

Citi Mobile app screens showing bill payment management and credit card transaction dispute features

Citi Mobile app screenshots showing mobile check deposit and ATM branch locator map.

Citi Mobile app screenshots showing mobile check deposit and ATM branch locator map.

Screenshot of the Citi Mobile app showing a FICO credit score gauge and a 6-month history chart.

Screenshot of the Citi Mobile app showing a FICO credit score gauge and a 6-month history chart.

Citi Mobile app interface showing banking categories like savings checking and IRAs

Citi Mobile app interface showing banking categories like savings checking and IRAs

Your Financial Command Center

The tools that make this app stand out, trusted by 24M+ users.

📈

360° Financial Insights

Link external bank and investment accounts for a holistic view of your net worth and automated spending trends.

🔒

Total Security & Control

Freeze lost cards instantly with Citi® Quick Lock, reset your PIN, and monitor your FICO® Score for free.

💸

Effortless Money Movement

Send money instantly with Zelle®, deposit checks via your camera, and view balances without even signing in.

Review Analysis

Insights from user reviews.

Sentiment Score

15%
Negative

Summary

The Citi mobile app generally receives overwhelmingly negative feedback from users, primarily due to persistent technical issues and a highly criticized customer service experience. Many users report frequent login problems, including frozen screens, slow access, and failures with two-factor authentication, making it difficult to manage accounts. While some users appreciate the convenience of mobile check deposit and having multiple accounts consolidated, common complaints also include poor UI design (especially on iPads), inability to update personal information, buggy transaction updates, and the lack of a balance-checking widget. The app is further criticized for mandatory, poorly timed updates and a perceived decline in overall reliability.

Common Themes

Login and Access Issues(12)
App Functionality & Stability(10)
Customer Service(8)
User Interface (UI) / Design(6)
Account Management Features(6)
Mobile Check Deposit(2)
Forced Updates(2)

About the app

Everything you need to know about Citi Mobile®.

Description

Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
 Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time
 Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** 
 Mobile Check Deposit: Quickly and easily deposit checks from anywhere ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S. Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily
 Smarter 
 Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts 
 Bill management*: View and manage your bills and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments, including automatic payments, and transfers. Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure 
 Citi® Quick Lock: Lock or unlock your lost or misplaced card 
 PIN Reset: Reset your debit card PIN from your mobile device 
 Enable Touch ID® or Face ID® for a fast and safe way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.

Latest Version

9.90.1

Size

318.4 MB

First Released

Jan 24, 2009

Put the Power of Citi in Your Pocket

Join 24 million+ users who simplify their finances with real-time insights, instant Zelle® payments, and world-class security. Your complete financial cockpit is just a tap away.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Citi Mobile®

Can I open a new bank account using the Citi Mobile® app?

Yes, you can open a checking or savings account directly within the Citi Mobile® app without visiting a bank branch.

How do I request a card replacement with Citi Mobile®?

You can request a new card directly through the Citi Mobile® app if your original card is lost, stolen, or damaged.

What is Citi Mobile® Snapshot in the Citi app?

Citi Mobile® Snapshot allows users to quickly review key account information within the Citi Mobile® app without needing to sign in each time.

Does Citi Mobile® support Zelle® for sending money?

Yes, the Citi Mobile® app integrates Zelle® for fast, fee-free payments and easy splitting of payments with trusted contacts.

Can I deposit checks using the Citi Mobile® app?

Yes, the Citi Mobile® app allows you to quickly and easily deposit checks from any location using its mobile check deposit feature.

How can I find fee-free ATMs with the Citi Mobile® app?

The Citi Mobile® app includes an ATM Finder feature to help you easily locate one of over 60,000 fee-free ATMs across the U.S.

What account information can I view in the Citi Mobile® app?

In the Citi Mobile® app, you can view your statements, check account balances, and review recent transaction activity for your accounts.

Can I make payments and transfers using the Citi Mobile® app?

Yes, the Citi Mobile® app allows you to make same-day, scheduled, and automatic payments, as well as transfers between your accounts.

Does the Citi Mobile® app offer account aggregation for linked accounts?

Yes, the Citi Mobile® app offers account aggregation, enabling you to link virtually all your bank, credit card, and investment accounts for a holistic view.

Can I track my spending habits with the Citi Mobile® app?

Yes, the Citi Mobile® app provides spending insights, enabling you to track your spending habits and trends across all your linked accounts.

How can I manage bills and recurring payments in the Citi Mobile® app?

The Citi Mobile® app includes bill management features, allowing you to view and manage all your bills and recurring payments from a single location.

Can Citi credit card customers view their FICO® Score for free in the app?

Yes, Citi credit card customers can view their FICO® Score for free directly within the Citi Mobile® app.

Can I dispute credit card transactions using the Citi Mobile® app?

Yes, the Citi Mobile® app allows you to dispute credit card transactions directly and track the status of your dispute within the application.

Does the Citi Mobile® app offer customizable account alerts?

Yes, the Citi Mobile® app offers customizable account alerts, allowing you to choose the specific alerts you want and define their notification schedule.

Can I change my credit card due date in the Citi Mobile® app?

Yes, you can change your credit card due date within the Citi Mobile® app, with options to set it for the beginning, middle, or end of the month.

How does Citi® Quick Lock work in the Citi Mobile® app?

Citi® Quick Lock in the Citi Mobile® app allows you to instantly lock or unlock your lost or misplaced credit or debit card for enhanced security.

Can I reset my debit card PIN using the Citi Mobile® app?

Yes, the Citi Mobile® app enables you to reset your debit card PIN directly from your mobile device for convenience and security.

Does the Citi Mobile® app support Touch ID® or Face ID® for login?

Yes, the Citi Mobile® app supports Touch ID® or Face ID® login, providing a fast and secure method to access your account.

Can I see my current account balances in the Citi Mobile® app?

Yes, the Citi Mobile® app displays your current balances for credit cards and checking accounts, providing an at-a-glance financial overview.

Can I track my rewards balance in the Citi Mobile® app?

Yes, the Citi Mobile® app allows you to track your total rewards balance earned, helping you manage and redeem your credit card rewards.

Can I explore banking products and offers within the Citi Mobile® app?

Yes, the Citi Mobile® app allows you to explore various banking options, credit cards, lending products, and investment opportunities directly within the application.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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