EE: Mobile, broadband & tech

EE: Mobile, broadband & tech

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Logo of EE: Mobile, broadband & tech

EE: Total Control Over Your Mobile, Broadband, and Tech

Manage your account, gift data to the family, and optimize your WiFi for work or gaming. Your entire connected life is now just a tap away.

Download on App Store

Publisher

EE LIMITED

Category

Utilities

Downloads

7M+

User Rating

4.5/5

Total Ratings

449K+

Locales

1

The Hub in Action

Discover the interface used by 7M+ users.

EE app home screen showing account management features rewards and data usage on a mobile phone

EE app home screen showing account management features rewards and data usage on a mobile phone

EE mobile app shop screen displaying product categories like tech, watches, gaming, and SIM free phones.

EE mobile app shop screen displaying product categories like tech, watches, gaming, and SIM free phones.

Smartphone screen displaying the EE app rewards section with weekly discounts and offers

Smartphone screen displaying the EE app rewards section with weekly discounts and offers

Interface of the EE app showing account management options and mobile billing summary

Interface of the EE app showing account management options and mobile billing summary

EE mobile app interface showing a personalized upgrade offer for an iPhone 17 Pro under the heading Upgrade Your Plan or Device

EE mobile app interface showing a personalized upgrade offer for an iPhone 17 Pro under the heading Upgrade Your Plan or Device

EE mobile app screen showing parental control settings with a slider to adjust restriction levels for connected family devices.

EE mobile app screen showing parental control settings with a slider to adjust restriction levels for connected family devices.

Interface of the EE app showing how to gift mobile data to family members

Interface of the EE app showing how to gift mobile data to family members

EE mobile app help screen with digital assistant Aimee and support articles

EE mobile app help screen with digital assistant Aimee and support articles

Master Your Connected Lifestyle

The tools that make this app stand out, trusted by 7M+ users.

📲

Total Account Management

Gift data to family members, check bills, and monitor usage instantly without ever making a call.

🌐

Smart WiFi Controls

Boost your signal for work or gaming and set digital boundaries with device-level parental controls.

💎

Exclusive Perks & Shop

Access personalized upgrade deals and enjoy daily rewards from your favorite global brands.

Review Analysis

Insights from user reviews.

Sentiment Score

11%
Negative

Summary

The mobile app receives predominantly negative feedback, reflected by a low global sentiment score of 11 out of 100. Users frequently report significant issues with basic app functionality, including persistent login problems, crashes, and a slow, outdated user interface. Many specific features, such as the speed test function and parental controls, are reported as non-operational or clunky, with several users noting these problems recurred or emerged after recent app updates. Furthermore, customer support is widely criticized for being difficult to access and inefficient, alongside recurring challenges with billing and account management.

Common Themes

Network Coverage & Speed(3)
Login & Account Access(1)
App Performance & User Experience(1)
Speed Test Functionality(1)
Parental Controls & WiFi Management(1)
Customer Support & Communication(1)
Billing & Payment(1)

About the app

Everything you need to know about EE: Mobile, broadband & tech.

Description

THE EE APP Welcome to the EE app – it’s all the good stuff in one place. Get complete control and all the help you need to manage your EE account. What’s included? The EE app gives you everything you need to bring your home to life and enhance your experience with us. The handy navigation makes it a doddle to find what you're looking for, and the new Manage hub is the perfect place to take control of all your EE products and services. The easy life is just a couple of taps away. Maximise your allowance Want to get the most from your allowance? No problem. Use Data Gifting to move data between your family’s EE plans quickly and conveniently. WiFi Controls If you’ve got a new EE Broadband package, you can fine-tune your connectivity with WiFi Controls—straight from the app. WiFi Enhancer lets you activate Work Mode and Game Mode, so you can be sure you’re maximising your connection’s potential. Parental Controls You can keep everyone safe online with Parental Controls, and easily set controls on what the kids have access to online. And, because every child is different, you can tailor access at device or profile level. Digital Assistance The EE app also helps you get access to assistance whenever and wherever you need it. Your digital assistant Aimee is always available and ready to help, and you can get important updates, like data usage alerts, straight to your phone. It’s got the everyday stuff covered, too. You can manage your Smart Benefits and check your bill or upgrade eligibility in just a few seconds. Shop And when the time comes for something new—whether that’s a new phone, tools to create the ultimate connected home, or a way to spend your down time—the EE app makes it easy. You’ll find the best deal for you, alongside personalised exclusive offers. Rewards The EE app also gives us a way to say thank you for choosing EE. Simply head over to the rewards section, where you’ll find ways to save on your mobile bill, access to some unforgettable experiences and discounts on your favourite brands. It’s all right here waiting for you and the rewards will just keep getting better - so make sure you come back to check what’s new. Here’s more on what you can do; On EE Pay Monthly? • Check your data or share it with someone on your account • View your bills and see itemised usage • Stay on top of extra charges • View your allowances and add-ons • Explore the rewards section • Add extras, including data add-ons On new EE Broadband? • Fine-tune your connectivity with WiFi Controls • Get tips to optimise your connection • Use Parental Controls to keep your family safe • Pause any connected device's WiFi access On pay as you go? • Check your data and view your pack • Top up your balance • Track your Free Boosts If you do have any questions or need help, please go to: https://community.ee.co.uk/ Make your life easier and unlock the full potential of your EE account. Download the EE app now.

Latest Version

5.76.0

Size

299.3 MB

First Released

Oct 30, 2012

Ready to Take Full Control of Your Digital World?

Join over 7 million users simplifying their lives. Manage your home connectivity, gift data to your family, and unlock exclusive rewards with just a few taps.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about EE: Mobile, broadband & tech

What is the EE app?

The EE app provides complete control to manage your EE account and services. It helps users maximize allowances, fine-tune connectivity, set parental controls, and access digital assistance for their EE products.

Does the EE app allow data gifting?

Yes, the EE app includes Data Gifting, enabling users to quickly and conveniently move data between family members' EE plans to maximize their allowance.

Can I control my EE broadband WiFi with the EE app?

Yes, the EE app provides WiFi Controls for new EE Broadband packages. Users can fine-tune connectivity, activate Work Mode, and Game Mode using WiFi Enhancer to optimize their connection.

Does the EE app offer parental controls?

Yes, the EE app offers Parental Controls. Users can set controls on online access at device or profile level, ensuring children's safety online with customizable settings like Light, Moderate, or Strict.

How does the EE app provide digital assistance?

The EE app provides digital assistance through Aimee, an AI-powered assistant. Aimee is available to help users with questions and provides important updates, such as data usage alerts, directly to their phone.

Can I check my bill and upgrade eligibility using the EE app?

Yes, the EE app allows users to check their bills, including itemized usage, and assess their upgrade eligibility within seconds. It also helps manage Smart Benefits and track extra charges.

Does the EE app allow shopping for new tech and deals?

Yes, the EE app includes a Shop section. Users can find new phones, connected home tools, and discover personalized exclusive offers and the best deals on various tech and games.

Can I get tech insurance through the EE app?

Yes, the EE app offers EE Cover for tech insurance. Users can choose a suitable level of cover for their devices, including mobile phones, laptops, and headphones, and make claims directly within the app.

How do I access rewards in the EE app?

Users access rewards through the dedicated rewards section in the EE app. These rewards include savings on mobile bills, exclusive experiences, and discounts on favorite brands.

What can EE Pay Monthly customers do in the EE app?

EE Pay Monthly customers can check and share data, view bills with itemized usage, monitor extra charges, see allowances, add-ons, and explore the rewards section within the EE app.

What features does the EE app offer for Pay As You Go users?

Pay As You Go users can check data, view their pack details, top up their balance, and track their Free Boosts directly within the EE app.

Can I upgrade my phone or plan through the EE app?

Yes, the EE app allows users to check their upgrade eligibility and upgrade their phone or plan. The app displays personalized upgrade offers, such as upgrading to a new iPhone with no upgrade fee.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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