Publisher
Category
UtilitiesDownloads
6M+User Rating
Total Ratings
115K+Locales
2Discover the interface used by 6M+ users.
The tools that make this app stand out, trusted by 6M+ users.
Support your loved ones in Mexico by sending airtime or data packages instantly using your US credit or debit card.
View your balance and pay your monthly plan securely in seconds, eliminating the need to visit a physical service center.
Monitor your data usage and purchase international roaming packages before you travel so you are connected the moment you cross the border.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives overwhelmingly negative feedback from users, with the most critical issue being its consistent failure to open, often getting stuck on a blue screen, failing to launch, or crashing immediately upon startup. Many users, particularly those with iPhones (including iPhone 16, 17, and devices running iOS 26.0.1 or version 14.4.40), report that recent updates have exacerbated these problems, rendering the app unusable. Additionally, common complaints include the inability to view or update data consumption, general performance issues like slow loading and freezing, and difficulties processing payments or managing plans within the app. Users express deep frustration over the app's persistent unreliability and poor optimization.
Common Themes
Everything you need to know about Mi Telcel.
Description
Latest Version
14.6
Size
245.1 MB
First Released
Aug 2, 2012
Everything you need to know about Mi Telcel
The Mi Telcel app enables users to easily manage their Telcel line by performing recharges, making payments, purchasing packages, and managing services without visiting a customer service center.
Yes, users with a "Plan de Renta" can pay their Telcel bill using a credit or debit card through the "Mi Cuenta" section in the Mi Telcel app.
Users can check their current data consumption, including included and used GB, and remaining data, directly from the "Inicio" (Home) screen within the Mi Telcel app.
Yes, the Mi Telcel app allows users to purchase various internet packages, including temporary and recurring options, via the "Paquetes" section to suit their needs.
Yes, the Mi Telcel app supports activating and deactivating additional services, such as streaming subscriptions and Internet of Things services, within the dedicated "Servicios" section.
The Mi Telcel app manages both "Plan de Renta" (postpaid) and "Amigo de Telcel" (prepaid) lines, offering specific features and functionalities tailored for each user type.
Yes, the Mi Telcel app enables users to recharge credit for friends and family members by selecting the "Regala paquetes o recargas" option within the "Paquetes" section.
Yes, "Plan de Renta" users can download previous invoices and consult their payment history securely within the "Mi Cuenta" section of the Mi Telcel app.
The Mi Telcel app accepts credit or debit cards for all transactions, including paying bills, purchasing packages, and performing recharges for both postpaid and prepaid lines.
Yes, the Mi Telcel app features an "Tienda en Línea" (Online Store) section, allowing users to browse and purchase the newest devices directly from their phone.
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