Mi Telcel

Mi Telcel

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Logo of Mi Telcel

Mi Telcel: Control total de tu línea, sin importar dónde estés

La forma más fácil de realizar recargas, pagar facturas y gestionar servicios para ti o tu familia en México. Mantente conectado desde EE. UU. y ahorra tiempo sin complicaciones.

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Publisher

Speedy Movil S.A. de C.V.

Category

Utilities

Downloads

6M+

User Rating

3.0/5

Total Ratings

115K+

Locales

2

Your Account at a Glance

Discover the interface used by 6M+ users.

Screenshot of Mi Telcel app displaying plan details and data consumption

Screenshot of Mi Telcel app displaying plan details and data consumption

A screenshot of the Mi Telcel app interface showing streaming service options like Disney plus and Apple TV plus

A screenshot of the Mi Telcel app interface showing streaming service options like Disney plus and Apple TV plus

Mi Telcel app screenshot showing mobile data plan usage and online store

Mi Telcel app screenshot showing mobile data plan usage and online store

Interface of the Mi Telcel app showing mobile plan details and a data usage gauge

Interface of the Mi Telcel app showing mobile plan details and a data usage gauge

Mi Telcel app screen displaying different data bundles and international travel packages

Mi Telcel app screen displaying different data bundles and international travel packages

Everything for your Telcel Line, Right in Your Pocket

The tools that make this app stand out, trusted by 6M+ users.

🎁

Instant Top-ups for Family

Support your loved ones in Mexico by sending airtime or data packages instantly using your US credit or debit card.

💳

Secure Bill Management

View your balance and pay your monthly plan securely in seconds, eliminating the need to visit a physical service center.

🌎

Border-Ready Connectivity

Monitor your data usage and purchase international roaming packages before you travel so you are connected the moment you cross the border.

Review Analysis

Insights from user reviews.

Sentiment Score

6%
Negative

Summary

The mobile app receives overwhelmingly negative feedback from users, with the most critical issue being its consistent failure to open, often getting stuck on a blue screen, failing to launch, or crashing immediately upon startup. Many users, particularly those with iPhones (including iPhone 16, 17, and devices running iOS 26.0.1 or version 14.4.40), report that recent updates have exacerbated these problems, rendering the app unusable. Additionally, common complaints include the inability to view or update data consumption, general performance issues like slow loading and freezing, and difficulties processing payments or managing plans within the app. Users express deep frustration over the app's persistent unreliability and poor optimization.

Common Themes

App Opening Issues(45)
Overall Unreliability(20)
iPhone Compatibility(15)
Data Consumption Display(12)
Performance and Stability(10)
Payment Functionality(6)
Consumption Alerts(1)

About the app

Everything you need to know about Mi Telcel.

Description

La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo iOS compatible. Descárgala, úsala y ahorra tiempo. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes dar de alta/baja los Servicios Adicionales de tu línea y conocer Internet de las cosas. En la sección “Paquetes” puedes comprar paquetes de Internet, paquetes para viajar al extranjero y recargar saldo a amigos y familiares con tarjeta de crédito o débito. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” puedes consultar tus suscripciones de Telcel y de Terceros. En la sección “Paquetes” también puedes recargar saldo, contratar paquetes de Internet.

Latest Version

14.6

Size

245.1 MB

First Released

Aug 2, 2012

Your Telcel Line, Managed Without Borders

The easiest way to recharge, pay bills, and support your family in Mexico from the US. Download Mi Telcel and take control of your service today.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Mi Telcel

What is the Mi Telcel app and its main functions?

The Mi Telcel app enables users to easily manage their Telcel line by performing recharges, making payments, purchasing packages, and managing services without visiting a customer service center.

Can I pay my Telcel bill using the Mi Telcel app?

Yes, users with a "Plan de Renta" can pay their Telcel bill using a credit or debit card through the "Mi Cuenta" section in the Mi Telcel app.

How do I check my current data consumption with the Mi Telcel app?

Users can check their current data consumption, including included and used GB, and remaining data, directly from the "Inicio" (Home) screen within the Mi Telcel app.

Can I buy internet packages through the Mi Telcel app?

Yes, the Mi Telcel app allows users to purchase various internet packages, including temporary and recurring options, via the "Paquetes" section to suit their needs.

Does the Mi Telcel app support managing additional services?

Yes, the Mi Telcel app supports activating and deactivating additional services, such as streaming subscriptions and Internet of Things services, within the dedicated "Servicios" section.

What types of Telcel plans can be managed with the Mi Telcel app?

The Mi Telcel app manages both "Plan de Renta" (postpaid) and "Amigo de Telcel" (prepaid) lines, offering specific features and functionalities tailored for each user type.

Can I recharge a friend's Telcel line using the Mi Telcel app?

Yes, the Mi Telcel app enables users to recharge credit for friends and family members by selecting the "Regala paquetes o recargas" option within the "Paquetes" section.

Can I access my past invoices in the Mi Telcel app?

Yes, "Plan de Renta" users can download previous invoices and consult their payment history securely within the "Mi Cuenta" section of the Mi Telcel app.

What payment methods does the Mi Telcel app accept?

The Mi Telcel app accepts credit or debit cards for all transactions, including paying bills, purchasing packages, and performing recharges for both postpaid and prepaid lines.

Is it possible to buy new devices through the Mi Telcel app?

Yes, the Mi Telcel app features an "Tienda en Línea" (Online Store) section, allowing users to browse and purchase the newest devices directly from their phone.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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