My TELUS
Manage your bills, monitor real-time data usage, and control your home services with a single, secure app designed for your busy lifestyle.
Publisher
Category
UtilitiesDownloads
3M+User Rating
Total Ratings
20K+Locales
37Discover the interface used by 3M+ users.
The tools that make this app stand out, trusted by 3M+ users.
View and pay your bills securely with facial or fingerprint recognition. Set up pre-authorized payments and stay on top of your balances without the hassle.
Avoid bill shock by monitoring your data, text, and voice usage in real-time. Set custom limits and toggle overage protection on or off instantly.
Manage your home Wi-Fi, upgrade your internet plan, or swap TV theme packs on the go. Customize your entertainment and connectivity with a single tap.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives overwhelmingly negative feedback from users, primarily due to persistent issues with crashing, endless loading screens, and blank pages that render it largely unusable. Many users report significant difficulties with the login process, including problems with two-factor authentication and an inability to log in when a VPN is active, specifically noted in version 4.132.0. Furthermore, frustration is frequently expressed over ineffective customer service, characterized by unresponsive chatbots and excessively long wait times to reach human representatives. While the app is occasionally noted as a "good management app" for basic functionalities like payment visibility and French localization, critical features such as managing bills, changing plans, or tracking usage are widely reported as inaccessible or non-functional.
Common Themes
Everything you need to know about My TELUS.
Description
Latest Version
5.1.0
Size
148.4 MB
First Released
Feb 11, 2022
Join over 3 million Canadians who simplify their daily routine with My TELUS. Manage your mobility and home services securely, anytime, anywhere.
Everything you need to know about My TELUS
Yes, the My TELUS app allows users to pay bills securely. You can pay by credit card (Visa, Mastercard), through your bank, or set up pre-authorized payments directly within the app.
Yes, the My TELUS app supports secure login methods. Users can log in conveniently and securely using facial recognition or fingerprint recognition for enhanced privacy and ease of access.
Yes, the My TELUS app provides 24/7 support through the TELUS Assist chatbot. It also offers a search function for help topics and answers, categorized under Account & Billing, Mobility, and SmartHome Security.
Mobility customers monitor monthly data, text, and voice usage within the My TELUS app. The app allows users to set data limits and manage overage protection. Siri Shortcuts are also available for monitoring.
Yes, the My TELUS app allows users to upgrade their devices. The interface displays options to choose device storage and color, such as for an iPhone 15, as part of the upgrade process.
Users can manage Easy Roam settings directly in the My TELUS app. It details that Easy Roam International utilizes your monthly rate plan for travel to over 200 destinations, with daily rates for U.S. and International travel.
Home Services customers can upgrade their internet plan, monitor data usage, manage Pik TV and Optik TV channels, theme packs, and premium selections. They can also manage their Wi-Fi settings through the My TELUS app.
The My TELUS app requires iOS 13.0 or later to function. It is optimized specifically for iPhone devices.
The My TELUS app supports select small business accounts. However, Corporate and Enterprise accounts are not currently eligible for management through the application.
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App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.
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