smg360

smg360

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smg360: Real-Time Customer Insights for Smarter, Faster Business Decisions

Equip your leadership team with dynamic, mobile access to customer and employee feedback. Transform data into actionable insights to improve brand experiences and drive measurable business outcomes from anywhere.

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Publisher

Service Management Group, Inc. SMG

Category

Business

Downloads

0

User Rating

3.6/5

Total Ratings

0

Locales

1

Insights in Action

Discover the interface used by 0 users.

A business dashboard in the smg360 mobile app showing customer satisfaction scores and feedback metrics.

A business dashboard in the smg360 mobile app showing customer satisfaction scores and feedback metrics.

smg360 mobile app interface displaying real time business insights and customer experience metrics in dark mode

smg360 mobile app interface displaying real time business insights and customer experience metrics in dark mode

The smg360 app dashboard displaying key customer experience metrics and alerts for a restaurant

The smg360 app dashboard displaying key customer experience metrics and alerts for a restaurant

Screenshot of the smg360 app showing a list of customer comments and reviews for different business locations

Screenshot of the smg360 app showing a list of customer comments and reviews for different business locations

SMG360 app interface displaying customer satisfaction and performance metrics for a specific business location

SMG360 app interface displaying customer satisfaction and performance metrics for a specific business location

A screenshot of the smg360 app showing a list of customer cases and their progress across different city locations.

A screenshot of the smg360 app showing a list of customer cases and their progress across different city locations.

Mobile dashboard in the smg360 app showing customer satisfaction and service metrics

Mobile dashboard in the smg360 app showing customer satisfaction and service metrics

Turn Every Insight into Immediate Action

The tools that make this app stand out, trusted by 0 users.

Real-Time Feedback Alerts

Stay ahead of the curve with instant access to customer and employee feedback as it happens, allowing you to resolve issues and save customers before they leave.

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Actionable Performance KPIs

Eliminate data fatigue with prioritized insights. Focus on the specific Net Promoter Scores and behavioral trends that directly impact your bottom line.

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On-the-Go Command Center

Manage your entire enterprise from your pocket. Access high-level summaries or site-specific data while walking the floor or traveling between locations.

About the app

Everything you need to know about smg360.

Description

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Latest Version

25.50.1

Size

8.7 MB

First Released

Jun 10, 2012

Ready to Act on Real-Time Insights?

Download the smg360 reporting app to monitor brand performance and drive customer loyalty directly from your iPhone or iPad.

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App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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