途牛旅游-跟团游自由行机票酒店火车票门票
Join 14 million travelers exploring the world with our exclusive high-quality tours, dynamic flight and hotel bundles, and seamless China rail bookings—all designed to make your journey simpler.
Publisher
Category
TravelDownloads
14M+User Rating
Total Ratings
429K+Locales
2Discover the interface used by 14M+ users.
The tools that make this app stand out, trusted by 14M+ users.
Join our top-tier group tours boasting 97% satisfaction, featuring expert Mandarin-speaking guides and hand-picked luxury itineraries.
The most reliable way for the US diaspora to book China high-speed rail, domestic flights, and local scenic spots with zero hassle.
Unlock significant savings by bundling your flights, hotels, and activities into one convenient, cost-effective package.
Insights from user reviews.
Sentiment Score
Summary
The app garners largely negative reviews, with significant complaints centered on deceptive pricing practices, including sudden price increases and higher costs compared to competitors. Users frequently express dissatisfaction with customer service, highlighting unhelpful staff, slow response times, and issues with complaint resolution. Critical problems also include app performance glitches, booking inaccuracies like incorrect location and limited availability, and inconvenient refund policies with hidden fees. Despite occasional praise for good tour guides and satisfactory travel arrangements, the overall user sentiment indicates a frustrating and untrustworthy platform.
Common Themes
Everything you need to know about 途牛旅游-跟团游自由行机票酒店火车票门票.
Description
Latest Version
11.56.2
Size
208.1 MB
First Released
Jul 12, 2011
Join 14 million users today. Access exclusive Niuren Zhuanxian premium tours, seamless China rail bookings, and save more with our smart dynamic packaging—all at your fingertips.
Everything you need to know about 途牛旅游-跟团游自由行机票酒店火车票门票
The 途牛旅游 app provides various travel services including group tours, self-guided tours, air tickets, hotels, train tickets, cruises, scenic spot tickets, and customized company travel.
Yes, Tuniu Travel offers high-quality group tours through its "牛人专线" (Niuren Zhuanxian) brand, known for optimized itineraries, deep resource procurement, and special catering.
Yes, the 途牛旅游 app allows users to book flight and hotel packages. This dynamic packaging system offers customizable combinations and cost savings compared to separate bookings.
"牛人专线" (Niuren Zhuanxian) is Tuniu Travel's high-quality group tour product brand, established in 2009. It features guaranteed departures, worry-free room sharing, and comprehensive refund/change guarantees.
Yes, 途牛旅游 provides customer support. Users can contact them via their official website, Weibo, WeChat service account, or the 24-hour complaint/suggestion hotline at 4007999999.
Yes, the 途牛旅游 app offers customized tour services. Users can request individual or group customization, involving itinerary design, contract signing, and payment for their travel.
Yes, the 途牛旅游 app offers cashback benefits for hotel bookings. Users can receive 1% cashback directly to their account for reviewing booked hotels, along with potential savings up to 200 yuan.
Yes, 途牛旅游 provides airport transfer services as a "Travel companion" option. This service is described as a VIP experience within the app, offering premium transportation.
The customer satisfaction rate for Tuniu Travel's "牛人专线" (Niuren Zhuanxian) reached 97% by Q1 2021, with over 500 routes achieving more than 99% satisfaction.
Yes, the 途牛旅游 app supports booking self-guided tours ("自由行"). It offers options for AI customization and searching routes for independent travel experiences.
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