This mobile app receives largely negative feedback, with users frequently citing exorbitant fees, non-transparent pricing, and high commissions that are often non-refundable. Many report highly unsatisfactory customer support, characterized by unresponsiveness, lack of accountability, and failure to assist with critical issues like cancellations and refunds. Performance issues such as lagging, freezing (specifically on iPhone 13 Pro), incorrect data display, and unreliable booking functionalities like 'Catch a ticket' are also common complaints. Additionally, users are frustrated by excessive advertising, limited geographical coverage (e.g., Crimea/Simferopol), and inconsistent data synchronization between the app and the web version.
主なテーマ
Ease of Use & Reliability(6)
Customer Support & Refunds(1)
Booking Functionality(1)
Cashback Feature(1)
App Integration(1)
Payment Experience(1)
アプリについて
について知っておくべきこと Tutu.ru: flights, railway, bus.
説明
Starting June 1, 2025, there’s a special promotion in the app: tickets and hotels for just 990 ₽!
— In the “Hot deals” section, there will be a new route and 90+ tickets and hotel offers for 990 ₽.
— You can grab them at 10:00, 15:00, and 20:00 MSK. Whoever clicks the button first, gets the deal, and the rest will receive promo codes for bookings on Tutu.
— To participate, don’t forget to log into your profile.
— Turn on notifications, and we’ll remind you about the promotion a few minutes before it starts.
You no longer need to open dozens of websites and apps - the Tutu app has everything you need to travel. Here you can buy train, plane, and bus tickets, as well as inexpensive hotel, hostel, or apartment rentals. No registration, in a few minutes.
Specify your destination and compare prices for different modes of transportation to choose the best option. Now in your phone:
Hotels and all kinds of accommodation in Russia and the world. In the app we can:
- Book a hotel, hotel, apartment and other accommodation.
- Choose a suitable hotel in Moscow, St. Petersburg, Sochi, Kaliningrad, Kazan, Anapa, Krasnodar, Adler, Yekaterinburg, Nizhny Novgorod, Novosibirsk and other cities throughout Russia from over 100 thousand options.
- Get support from our experts without leaving the app.
Tickets for trains and not only. In the app you can:
- Read passenger reviews, choose and buy train tickets online.
- Learn train schedule for six months ahead.
- Choose a ticket and keep it for yourself to redeem later.
- Buy a ticket for the train "Sapsan", "Lastochka", "Strizh" and many others.
Airline tickets from trusted carriers. In the application you can:
- View the current airline schedule.
- Buy cheap airline tickets quickly and easily.
- Buy tickets from leading Russian and foreign airlines: Aeroflot, Pobeda, UTair, S7 Airlines, Ural Airlines, and others.
- Book tickets and pay later.
Tickets for buses in Russia, CIS and Europe from 5000 reliable carriers. In the application you can:
- Buy bus tickets online and not stand in line at the bus station.
- View the bus schedule for any destination.
- Get tickets for intercity buses from Moscow, St. Petersburg, Yekaterinburg, Rostov-on-Don, Minsk, Volgograd, Nizhny Novgorod and 10 thousand other cities.
- Learn the route of the bus and read passenger reviews.
Tutu.ru helps travelers on vacation, personal and business trips since 2003.
We are in touch around the clock. If you have any questions please call: 8 800 511-55-63 (calls within Russia are free) or send an email: app@tutu.ru
Tutu.ru - travel service №1 in Russia, according to Similarweb, 2020.
Travel with pleasure!
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