ZANDO：比類のない価値で象徴的なファッションブランドを

概要

The ZANDO mobile app receives largely negative feedback, with a significant number of users expressing frustration over slow and inefficient customer service, characterized by poor communication, slow response times, and an inability to resolve common issues like order changes or stock discrepancies. Many users report significant delays in delivery, with orders often taking weeks instead of days, and frequent issues with app stability and performance, including crashing and general slowness. While a few users praise the app for good promotions, product quality, and a smooth ordering process, these positive experiences are overshadowed by widespread complaints about unfulfilled orders, problematic refund processes, and difficulties with loyalty point redemption. Users frequently encounter out-of-stock items after ordering and inconsistent information between the app and customer service.