Access by KAI

Access by KAI

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Logo of Access by KAI

Access by KAI: Your All-in-One Gateway to Indonesia

The official platform for seamless train travel. Book tickets, manage journeys, and order railfood—all in one place for a stress-free adventure across the archipelago.

Download on App Store

Publisher

KERETA API INDONESIA (PERSERO) PT

Category

Travel

Downloads

5M+

User Rating

4.1/5

Total Ratings

74K+

Locales

1

Your Journey Visualized

Discover the interface used by 5M+ users.

Three smartphone screens displaying the Access by KAI mobile app interface for Indonesian train ticket booking and travel management

Three smartphone screens displaying the Access by KAI mobile app interface for Indonesian train ticket booking and travel management

Home screen of the Access by KAI app showing various train booking options in Indonesia

Home screen of the Access by KAI app showing various train booking options in Indonesia

Access by KAI app interface displaying various services like hotel booking logistics and trip planner

Access by KAI app interface displaying various services like hotel booking logistics and trip planner

Hotel reservation screen in the Access by KAI mobile app

Hotel reservation screen in the Access by KAI mobile app

Access by KAI loyalty program interface showing Railpoin and discount vouchers.

Access by KAI loyalty program interface showing Railpoin and discount vouchers.

Everything You Need for Your Indonesian Journey

The tools that make this app stand out, trusted by 5M+ users.

🎫

Total Booking Control

Secure seats for High-Speed Rail, Airport trains, and intercity routes. Manage, reschedule, or cancel trips instantly with e-boarding passes that bypass the station queues.

🚕

Seamless Local Integration

Coordinate your entire trip by booking connecting taxis and buses directly through the app, and pre-order authentic regional 'Railfood' to be delivered straight to your seat.

🗺️

Smart Travel Tools

Plan your itinerary with the Trip Planner and enjoy premium movie streaming via the train's Wi-Fi network, ensuring a comfortable experience even without a local data plan.

Review Analysis

Insights from user reviews.

Sentiment Score

21%
Negative

Summary

This mobile application generally receives very negative feedback, reflected in a global sentiment score of 21 out of 100. Users frequently report significant issues such as recurrent "session expired" or "Time has run out" errors preventing ticket booking, and numerous instances of payments being deducted without corresponding tickets or tokens. The app is plagued by persistent bugs, frequent crashes, and an overall laggy performance, with several complaints about excessive maintenance periods disrupting essential functions. Notably, version 6.0.20 is specifically cited as the "worst version," presenting problems like inability to add tickets, a non-user-friendly interface, and slowness. While a few users appreciate its ease of use for booking and managing tickets, alongside features like QR boarding and real-time notifications, these positive aspects are largely overshadowed by critical functional flaws and instability.

Common Themes

Ease of Use(2)
Booking Process(2)
App Speed(1)
Integrated Features(1)
Overall App Experience(1)

About the app

Everything you need to know about Access by KAI.

Description

The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia.   TICKET RESERVATIONS Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application.   The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired   MANAGE TICKET BOOKING Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station.   LOYALTY PROGRAM Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits!   ENTERTAINMENT & LIFESTYLE Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, and much more. Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle. The KAI Access application provides several features to support these activities such as:     Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time.   PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens.   Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train. The food/drink menu served is a selection of typical train culinary delights and regional specialties.   EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network. Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime.   INTERMODA INTEGRATION Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation   Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train.   Website: https://kai.id Customer Service: 021-121, email: cs@kai.id Follow us on twitter @keretaapikita & @ kai121 Find us on Facebook https://www.facebook.com/keretaapikita Follow us on Instagram http://instagram.com/keretaapikita Watch us on Youtube http://youtube.com/keretaapikita

Latest Version

6.16.0

Size

167.3 MB

First Released

Aug 2, 2014

Ready to Explore Indonesia by Rail?

Join over 5 million travelers and secure your journey today. Download the official Access by KAI app to book tickets, manage your itinerary, and travel like a local across the archipelago.

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FAQ

Frequently Asked Questions

Everything you need to know about Access by KAI

What is Access by KAI?

Access by KAI is the official application from PT Kereta Api Indonesia (Persero). It facilitates access to various services related to train travel in Indonesia, allowing users to book tickets and manage their journeys.

What types of train tickets can I book with Access by KAI?

Access by KAI allows booking of intercity, local, LRT Jabodebek, KCI, Airport, and Fast Train tickets. All these ticket types are accessible within the single application for user convenience.

Does Access by KAI offer a connecting train feature?

Yes, Access by KAI features a 'Connecting Train' menu. This system finds suitable combinations of connecting train schedules, assisting users in planning complex journeys with multiple train segments.

How can I manage my train tickets using Access by KAI?

Users can manage purchased tickets, add external tickets via 'Check & Add Ticket', change schedules, cancel, transfer tickets, or print e-boarding passes directly within the Access by KAI app.

What is Railpoin in Access by KAI?

Railpoin is PT Kereta Api Indonesia's loyalty reward program within Access by KAI. Users earn Railpoints from ticket purchases, which they can exchange for new train tickets or at favorite merchants.

What entertainment features does the Access by KAI app offer?

Access by KAI provides features such as Trip Planner, PPOB for bill payments, Railfood for ordering food, EoB for offline streaming, and Premium Entertainment for paid streaming movies and music.

Can I make payments for credit or electricity with Access by KAI?

Yes, Access by KAI includes a PPOB (Payment Point Online Bank) feature. Users can make electronic payment transactions for products such as credit purchases, data packages, and electricity tokens directly.

Does Access by KAI allow ordering food on trains?

Yes, Access by KAI integrates 'Railfood,' a food and beverage ordering service. Customers can order selected typical train culinary delights and regional specialties either before or during their train journey.

Does Access by KAI integrate with other transport modes?

Yes, Access by KAI offers Intermoda Integration. It allows users to plan their train trips and also arrange for other modes of transportation, such as taxis and buses, through the application.

Can I book hotels using Access by KAI?

Yes, users can book hotels directly through the Access by KAI application. The app provides a dedicated service for hotel reservations to find and secure accommodation conveniently.

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