CAIXA

CAIXA

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Logo of CAIXA

CAIXA: Your Financial Bridge to Brazil, Anywhere in the World

The essential app for the Brazilian diaspora in the USA. Securely manage your account, make instant Pix transfers, check FGTS benefits, and handle your Brazilian finances with total ease.

Download on App Store

Publisher

Caixa Economica Federal

Category

Finance

Downloads

25M+

User Rating

4.0/5

Total Ratings

293K+

Locales

1

Simplicity in Every Tap

Discover the interface used by 25M+ users.

The home screen of the CAIXA mobile banking app with options to log in or open a new account

The home screen of the CAIXA mobile banking app with options to log in or open a new account

CAIXA app Pix transaction screen for instant payments and money transfers

CAIXA app Pix transaction screen for instant payments and money transfers

Dashboard of the CAIXA mobile banking app showing account balance and quick access to Pix and bill payments in Portuguese.

Dashboard of the CAIXA mobile banking app showing account balance and quick access to Pix and bill payments in Portuguese.

CAIXA app welcome screen for opening a free digital account with a CPF input field.

CAIXA app welcome screen for opening a free digital account with a CPF input field.

CAIXA bank app splash screen with logo

CAIXA bank app splash screen with logo

Your Financial Bridge to Brazil

The tools that make this app stand out, trusted by 25M+ users.

Instant Pix Transfers

Support your family or pay bills in Brazil instantly. Register favorites and complete transfers with just one click.

🇧🇷

Government Benefits Access

Manage your FGTS, PIS, and social benefits from abroad without the need for physical travel or bureaucracy.

💳

Secure Virtual Cards

Generate virtual debit cards for WhatsApp payments and shopping on Brazilian e-commerce sites that require local cards.

Review Analysis

Insights from user reviews.

Sentiment Score

11%
Negative

Summary

The mobile app receives overwhelmingly negative feedback from users, resulting in a global sentiment score of approximately 11 out of 100. A critical and widespread issue is users' inability to log in or access their accounts, often requiring frequent re-registration or password resets, which many attribute to recent updates. Specific features such as biometric and facial recognition frequently fail, and the overall app performance is plagued by instability, errors, and crashes, making basic transactions like PIX payments difficult or impossible. Users also report significant frustration with the account registration process, citing issues with document verification, email confirmations, and excessive bureaucracy, often compounded by unhelpful customer support.

Common Themes

Login and Access Issues(20)
App Performance and Stability(16)
Account Registration Process(10)
Biometric and Facial Recognition Errors(7)
Impact of Updates(7)
Payment Functionality (PIX/Bills)(4)
Customer Support Experience(4)

About the app

Everything you need to know about CAIXA.

Description

O aplicativo CAIXA mudou para você acessar sua conta e usar os serviços sem complicação. Todas as funcionalidades que você estava acostumado estão aqui e, para facilitar, você agora pode usar o campo de busca no menu para encontrá-las. Na CAIXA você pode: • Acessar sua conta sempre que precisar; • Consultar saldo, extrato, comprovantes de pagamentos/transferências, inclusive compartilhar/salvar os comprovantes; • Adquirir cartão de crédito, ver fatura, pontos, desbloquear cartão novo, alterar data de vencimento, habilitar cartão para uso internacional e muito mais; • Ligar/desligar a função aproximação do cartão de débito; • Criar cartão de débito virtual para usar em pagamentos via Whatsapp e em compras online; • Fazer um empréstimo: CDC, Consignado e Antecipação de Saque Aniversário; • Enviar e receber dinheiro por Pix, cadastrar as pessoas que você mais faz Pix nos favoritos e com um clique efetuar as transferências; • Aumentar ou diminuir o limite das transações; • Pegar seu informe de rendimentos; • Open Finance: trazer seus dados para a CAIXA e ter vantagens exclusivas; Experimente agora mesmo. Baixe agora, não fique fora da nova experiência! Se precisar de qualquer ajuda, acesse https://www.caixa.gov.br/atendimento/canais-digitais/app-caixa-internet-banking/perguntas-frequentes/Paginas/default.aspx ou escreva para a gente http://faleconosco.caixa.gov.br/wps/portal/faleconosco/home/formulario/sugestoes

Latest Version

5.21.1

Size

302.8 MB

First Released

Jan 11, 2012

Toda a praticidade da CAIXA na palma da sua mão

Gerencie seu Pix, consulte seu FGTS e controle seus cartões com a segurança do banco dos brasileiros. Baixe agora e simplifique sua vida financeira, onde quer que você esteja.

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FAQ

Frequently Asked Questions

Everything you need to know about CAIXA

Can I open a new account directly through the CAIXA app?

Yes, users can open a new, free digital account directly through the CAIXA app without visiting a physical branch. This functionality is available from the app's welcome screen.

What services are available in the CAIXA app?

The CAIXA app provides access to account management, balance and statement inquiries, credit card services, virtual debit card creation, various loans, Pix transactions, and Open Finance.

How do I check my account balance and statements in the CAIXA app?

Users can consult their account balance, statements, and payment/transfer proofs directly within the CAIXA app. The app also allows sharing and saving these proofs.

Can I manage my credit card through the CAIXA app?

Yes, the CAIXA app allows users to acquire new credit cards, view invoices, check points, unlock new cards, change due dates, and enable international use for their cards.

Does the CAIXA app support Pix transactions?

Yes, the CAIXA app fully supports Pix transactions. Users can send and receive money, register favorite contacts for quick transfers, and manage their Pix keys.

How can I create a virtual debit card using the CAIXA app?

The CAIXA app enables users to create a virtual debit card. This virtual card is designed for secure online purchases and payments, including transactions via WhatsApp.

Can I apply for a loan using the CAIXA app?

Yes, the CAIXA app offers various loan options, including CDC, Consigned, and Birthday Withdrawal Anticipation. Users can access these services directly through the application.

How can I contact support for the CAIXA app?

Users requiring assistance with the CAIXA app can access the FAQ section at caixa.gov.br/atendimento/canais-digitais/app-caixa-internet-banking/perguntas-frequentes/Paginas/default.aspx or contact support via a form at faleconosco.caixa.gov.br.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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