Contactless e-Channel

Contactless e-Channel

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Logo of Contactless e-Channel

Contactless e-Channel: Your Fast and Touchless Gateway to Hong Kong

Skip the queues and upgrade your travel experience. Use secure biometric facial recognition for a faster, more hygienic immigration clearance every time you fly.

Publisher

Immigration Department

Category

Utilities

Downloads

1M+

User Rating

2.5/5

Total Ratings

500

Locales

3

The Fast Track, Visualized

Discover the interface used by 1M+ users.

Main screen of the Hong Kong Contactless e-Channel app showing immigration gate graphics and menu options

Main screen of the Hong Kong Contactless e-Channel app showing immigration gate graphics and menu options

Main dashboard of the Contactless e-Channel mobile app featuring service icons for registration and QR code activation.

Main dashboard of the Contactless e-Channel mobile app featuring service icons for registration and QR code activation.

Sidebar navigation menu of the Contactless e-Channel app in Chinese

Sidebar navigation menu of the Contactless e-Channel app in Chinese

QR code displayed on the Contactless e-Channel app for touchless immigration clearance

QR code displayed on the Contactless e-Channel app for touchless immigration clearance

The Contactless e-Channel app interface showing an encrypted QR code for Hong Kong and Macau immigration clearance.

The Contactless e-Channel app interface showing an encrypted QR code for Hong Kong and Macau immigration clearance.

Experience Seamless Arrival in Hong Kong

The tools that make this app stand out, trusted by 1M+ users.

Expedited Clearance

Turn your iPhone into a fast-pass. Generate an encrypted QR code to bypass traditional manual lines and save valuable travel time.

🛡️

Touch-Free Verification

Prioritize your health with advanced facial recognition technology. Complete your entry without ever touching a shared fingerprint scanner.

📲

Remote Digital Enrolment

Securely register from your home or office using iAM Smart. Link your biometric data once to enjoy a lifetime of frictionless travel.

About the app

Everything you need to know about Contactless e-Channel.

Description

Contactless e-Channel Mobile Application facilitates eligible Hong Kong residents to enrol Contactless e-Channel Service. After enrolment, Hong Kong residents can use an encrypted e-Channel QR code generated from their personal mobile phones to enter the contactless e-Channels. Inside the contactless e-Channels, they may simply look at the camera from the marked location to perform facial verification through the system. The immigration clearance is subsequently conducted. During the process, there will be no need to touch shared equipment viz. the fingerprint scanner. Contactless e-Channels would enable members of the public to reduce contact with shared equipment during self-service immigration clearance; while providing faster, more convenient and hygienic immigration clearance service. Enrolment of Contactless e-Channel Service via Contactless e-Channel Mobile Application: ● Use mobile device with biometric authentication functions enabled to download and install the contactless e-Channel mobile application and the "智方便 iAM Smart" app ● Register and activate "iAM Smart" ● Open the contactless e-Channel mobile application and select enrolment ● Wait for the identity verification via "iAM Smart" after reading the statement and submitting the application ● Perform mobile phone built-in biometric authentication to complete the enrolment upon successful identity verification ● Generate e-Channel QR code for immigration clearance via the contactless e-Channels once the above steps are completed Notes: ● Consent of your parent or guardian is required if you are aged from 11 to 17. ● Using Immigration Department Mobile Application, data transmission fees may be incurred for transmitting data through mobile devices. You are suggested keeping track of data usage from time to time.

Latest Version

1.0.21

Size

54.6 MB

First Released

Nov 29, 2021

Skip the Lines, Touch Nothing

Experience the fastest, most hygienic way to travel. Download the Contactless e-Channel app today and secure your VIP-style entry to Hong Kong from your iPhone.

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FAQ

Frequently Asked Questions

Everything you need to know about Contactless e-Channel

What is the Contactless e-Channel Mobile Application?

The Contactless e-Channel Mobile Application allows eligible Hong Kong residents to enroll in the Contactless e-Channel Service. It generates an encrypted e-Channel QR code for immigration clearance, enabling facial verification and reducing contact with shared equipment.

How do I enroll in the Contactless e-Channel Service using the app?

To enroll, download the Contactless e-Channel app and "iAM Smart", register "iAM Smart", then select enrolment in the e-Channel app. Complete identity verification via "iAM Smart" and mobile phone biometric authentication to finish.

Is the "iAM Smart" app required for Contactless e-Channel enrollment?

Yes, the "智方便 iAM Smart" app is required for registration and identity verification when enrolling in the Contactless e-Channel service. Users must register and activate "iAM Smart" before starting the e-Channel app enrollment process.

Can minors use the Contactless e-Channel service?

Yes, Hong Kong residents aged 11 to 17 can use the Contactless e-Channel service. However, they require consent from their parent or guardian to complete the enrolment process via the Contactless e-Channel Mobile Application.

Does the Contactless e-Channel app charge data fees?

Yes, using the Immigration Department Mobile Application may incur data transmission fees. Users are advised to monitor their data usage regularly to manage any potential charges from their mobile service provider.

What are the benefits of using the Contactless e-Channel app for immigration?

The Contactless e-Channel app provides faster, more convenient, and hygienic immigration clearance. It reduces contact with shared equipment like fingerprint scanners by using facial verification and an encrypted QR code from the user's mobile phone.

How does the Contactless e-Channel app use a QR code for clearance?

The Contactless e-Channel app generates an encrypted QR code on your mobile phone. Users present this QR code at contactless e-Channels, then perform facial verification by looking at a camera at a marked location to complete immigration clearance.

Can the Contactless e-Channel app be used for Macau self-service clearance?

Yes, the Contactless e-Channel Mobile Application can generate a QR code for Hong Kong e-Channel and Macau self-service clearance. This feature is accessible via the "港澳通關互用二維碼" option within the app.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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