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Daktela

Name: Daktela
Availability: InStock
Rating: 4.49 (1 reviews)

Manage your helpdesk, CRM, and live statistics from anywhere. Stay responsive to your customers and monitor team performance in real-time, right from your smartphone.

Key Figures

Downloads

User Rating

4.5/5

Total Ratings

Publisher

Daktela s.r.o.

Master Your Contact Center on the Go

Get the full power of your desktop helpdesk in your pocket. Manage tickets, track CRM data, and lead your team with complete feature parity from anywhere.

Real-Time Oversight

Monitor live wallboards and activity panels to keep your team's KPIs on track while you're in meetings or commuting.

Desktop-Grade Ticketing

Resolve tickets, edit custom fields, and reply to emails with the same precision and speed you enjoy at your desk.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Daktela - Daktela mobile app interface displaying open customer support tickets and CRM navigation — Daktela mobile app interface displaying open customer support tickets and CRM navigation

Daktela - Daktela mobile app interface showing the dialpad and a list of business contacts — Daktela mobile app interface showing the dialpad and a list of business contacts

Daktela - Settings and preferences screen of the Daktela business app showing notification and display options — Settings and preferences screen of the Daktela business app showing notification and display options

Description

Enjoy all the core features in your pocket! Ticketing: Keep tabs on your helpdesk on the go. Write emails and comments, edit system and custom fields, work with your views. Just like on your PC. CRM: All contact centre contacts and accounts readily available from anywhere. Start calls or send SMS at the tap of your finger and easily update contacts with new info. Calls and chats: Never lose access to your live communication channels and always deliver on-time service. Realtime: Keep track of what's going on in your contact centre using our mobile Realtime panel: waiting and ongoing activities, user states and pauses. Wallboards: Monitor your live contact centre statistics from anywhere, making sure everyone is on track. The Daktela app is free with your Daktela licence.