Finnair

Finnair

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Finnair: Your Seamless Companion for Stress-Free Global Travel

Experience the ease of Nordic luxury. Manage check-ins, track Avios, and unlock premium upgrades—all designed to give you peace of mind from departure to destination.

Publisher

Finnair Plc

Category

Travel

Downloads

2M+

User Rating

4.4/5

Total Ratings

14K+

Locales

2

Your Journey at a Glance

Discover the interface used by 2M+ users.

Finnair app interface displaying upcoming flight details and check-in options.

Finnair app interface displaying upcoming flight details and check-in options.

Finnair app interface displaying upcoming flight information and options to purchase extra bags or reserve seats

Finnair app interface displaying upcoming flight information and options to purchase extra bags or reserve seats

Finnair mobile app displaying a digital boarding pass with flight details and a QR code for a flight from Helsinki to Bangkok.

Finnair mobile app displaying a digital boarding pass with flight details and a QR code for a flight from Helsinki to Bangkok.

Finnair app interface displaying an interactive seat map for economy flight upgrades

Finnair app interface displaying an interactive seat map for economy flight upgrades

Finnair Plus Gold membership card with QR code and Avios logo on a mobile phone screen.

Finnair Plus Gold membership card with QR code and Avios logo on a mobile phone screen.

Finnair app My Account page showing user membership status and Avios balance

Finnair app My Account page showing user membership status and Avios balance

Elevate Every Aspect of Your Journey

The tools that make this app stand out, trusted by 2M+ users.

📱

Smart Journey Management

Stay ahead with real-time flight updates and boarding passes synced directly to your Apple Wallet for a completely friction-free airport experience.

💎

On-Demand Premium Upgrades

Tailor your flight to your comfort level with instant Business Class upgrades and seat selections, all payable securely via Apple Pay or Avios.

🌍

Global Rewards & Transit

Maximize your Oneworld benefits and navigate the Helsinki hub with ease using integrated terminal maps and 24/7 priority customer support.

Review Analysis

Insights from user reviews.

Sentiment Score

21%
Negative

Summary

The Finnair app generally receives overwhelmingly negative feedback from users, who frequently report critical issues with core functionalities. Many express significant frustration with the check-in process, finding it often non-functional, freezing, or displaying inaccurate information, with problems exacerbated by recent updates. Users also widely dislike the app's poor connectivity, data synchronization failures leading to stale flight statuses, and the inability to manage bookings or purchase additional services. Moreover, the app is criticized for its overall instability, slow performance, and a highly unresponsive or useless chat-based customer support.

Common Themes

Overall App Quality(3)
Data Synchronization(2)
Customer Service(2)
Check-in Functionality(1)
User Interface(1)
Flight Upgrades(1)

About the app

Everything you need to know about Finnair.

Description

The Finnair app is a travel companion designed to give you peace of mind throughout your journey, from preparing for the flight to landing at the destination. CHECK-IN AND BOARDING PASS You can check in for your flights to most destinations, keep your boarding pass in the app and save it in your Wallet. FLIGHT INFORMATION You will be notified of boarding, delays, and other important moments during your journey. The app also easily stores your flight details, from baggage allowance to dietary restrictions, in one place. UPGRADE YOUR EXPERIENCE We offer Business Class upgrades, Premium Economy seats and other extra services through the app, so you can customise the flight to your needs. You can pay with Apple Pay, credit card, vouchers or Avios. BOOK FLIGHTS Discover new destinations and offers through the Finnair app and automatically add the flights to your app. ACCESS FINNAIR PLUS Keep an eye on your Avios, recent transactions and tier benefits. Adding the flight to the app while logged in ensures you get all the Avios you're entitled to. Remember to join Finnair Plus if you're not a member yet - or use the app anonymously if you wish. CUSTOMER CARE Get in touch with our customer care experts through the call centre or Facebook Messenger. AIRPORT SERVICES Reserve parking and check the terminal maps through the app. When you arrive to Helsinki-Vantaa airport, we'll let you know where to find your luggage. We are continuously working on new features to support you during your travels.

Latest Version

2.22.3

Size

69.8 MB

First Released

Mar 12, 2015

Elevate Your International Travel Experience

Join over 2 million travelers and enjoy peace of mind with real-time updates, easy upgrades, and seamless Oneworld integration. Download the Finnair app today for your next journey.

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FAQ

Frequently Asked Questions

Everything you need to know about Finnair

How can I manage my Finnair flights and boarding passes using the Finnair app?

The Finnair app allows you to check in for most flights and securely store your boarding pass. You can also save your boarding pass to your device's Wallet, streamlining your airport experience.

Does the Finnair app provide real-time flight updates and notifications?

Yes, the Finnair app provides real-time notifications for important flight events, including boarding times and delays. It also centralizes all flight details, such as baggage allowance and dietary restrictions, for easy access.

Can I upgrade my seat or purchase extra services within the Finnair app?

Yes, the Finnair app enables you to upgrade your experience by purchasing Business Class upgrades, Premium Economy seats, and various extra services. This customization ensures your flight meets your specific needs.

What payment options are available for purchases in the Finnair app?

The Finnair app supports multiple payment methods for extra services. You can conveniently pay using Apple Pay, a credit card, Finnair vouchers, or redeem your accumulated Finnair Plus Avios for eligible purchases.

How can I book flights using the Finnair mobile app?

The Finnair app allows you to explore new destinations and special offers, then book flights directly. Once booked, your new flights are automatically added to your app's journey list for convenient management.

Does the Finnair app integrate with my Finnair Plus loyalty program account?

Yes, the Finnair app fully integrates with your Finnair Plus account. It allows you to monitor your Avios balance, view recent transactions, and check tier benefits, ensuring you maximize your loyalty rewards.

How do I contact Finnair customer support through the Finnair app?

The Finnair app provides direct access to customer care. You can connect with experts via the call center option or through Facebook Messenger, ensuring prompt assistance for any travel-related inquiries.

Does the Finnair app offer airport assistance services?

Yes, the Finnair app provides airport assistance features. You can reserve parking, access terminal maps, and receive notifications about luggage collection points upon arrival at Helsinki-Vantaa airport.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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