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Freshcaller

Name: Freshcaller
Availability: InStock
Rating: 4.66 (1 reviews)

Never miss a customer call again. Manage professional telephony, sync with Freshdesk, and handle your business communication seamlessly from your iPhone—no matter where you work.

Key Figures

Downloads

4K+

User Rating

4.7/5

Total Ratings

Publisher

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Master Your Customer Calls, Anywhere

Bring the power of a desktop call center to your pocket. Freshcaller combines enterprise-grade telephony with the mobility your team needs to stay agile and responsive.

Professional Business Identity

Work from anywhere while keeping your personal number private. Use your iPhone to handle business calls with the same professional IVR and routing as your office desk.

Instant CRM Automation

Eliminate manual data entry. Effortlessly convert calls into tickets, sync recordings, and save notes directly to Freshdesk so your team stays perfectly aligned.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Freshcaller - Freshcaller app call history screen showing a list of completed, missed, and abandoned calls with timestamps and names. — Freshcaller app call history screen showing a list of completed, missed, and abandoned calls with timestamps and names.

Freshcaller - Freshcaller mobile app call summary screen showing contact details and duration — Freshcaller mobile app call summary screen showing contact details and duration

Freshcaller - Freshcaller mobile app interface displaying a call log and a menu with follow-up actions like viewing notes and playing recordings. — Freshcaller mobile app interface displaying a call log and a menu with follow-up actions like viewing notes and playing recordings.

Freshcaller - Freshcaller app interface displaying a business contact list with options to create and edit contacts — Freshcaller app interface displaying a business contact list with options to create and edit contacts

Freshcaller - Multiple incoming calls on Freshcaller mobile app screen — Multiple incoming calls on Freshcaller mobile app screen

Freshcaller - Freshcaller mobile app active call screen showing in-call controls like recording, notes, and call transfer. — Freshcaller mobile app active call screen showing in-call controls like recording, notes, and call transfer.

Freshcaller - Freshcaller mobile app interface showing a user selecting their online or offline availability status — Freshcaller mobile app interface showing a user selecting their online or offline availability status

Description

Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.