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Freshservice

Name: Freshservice
Availability: InStock
Rating: 4.55 (4000 reviews)

Triage tickets, scan assets, and resolve incidents from the palm of your hand. The refreshingly simple, ITIL-aligned service desk built for your mobile workflow.

Business Management ›

Key Figures

Downloads

63K+

User Rating

4.6/5

Total Ratings

4K+

Publisher

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Your Entire IT Service Desk, Reimagined for Mobile

Empower your team with a refreshingly easy, ITIL-aligned solution designed to boost productivity and eliminate ticket fatigue, whether you are in the server room or working from home.

Instant Ticket Triage

Resolve incidents, assign tasks, and update priorities on the fly to keep your SLAs on track without being tethered to a desk.

Seamless Asset Management

Scan barcodes and QR codes to update your CMDB instantly, making hardware audits and inventory tracking effortless while walking the floor.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Freshservice - Freshservice mobile app interface for tracking and managing IT support tickets — Freshservice mobile app interface for tracking and managing IT support tickets

Freshservice - Freshservice app screen showing a closed IT support ticket with status and priority details — Freshservice app screen showing a closed IT support ticket with status and priority details

Freshservice - Freshservice mobile app interface displaying the My Tasks screen with a list of open IT service requests — Freshservice mobile app interface displaying the My Tasks screen with a list of open IT service requests

Freshservice - Freshservice mobile app to-do list interface showing unassigned and overdue IT tickets — Freshservice mobile app to-do list interface showing unassigned and overdue IT tickets

Freshservice - Freshservice mobile app interface showing an IT change management ticket with planning status and priority details. — Freshservice mobile app interface showing an IT change management ticket with planning status and priority details.

Freshservice - Freshservice mobile app screen showing detailed IT asset management information for a company laptop including asset tag and hardware specs. — Freshservice mobile app screen showing detailed IT asset management information for a company laptop including asset tag and hardware specs.

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab