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海底捞

Dining out? This app transforms your hotpot experience from a meal into a meticulously managed affair, putting VIP service and exclusive rewards directly in your pocket.

Food & Drink ›

Key Figures

Downloads

10M+

User Rating

3.5/5

Total Ratings

3.1K

Publisher

Shanghai Jiwa Network Technology Co., Ltd

An evaluation of core functionalities enhancing the customer dining experience and loyalty.

Haidilao App: Key Features Analysis

Seamless Booking & Ordering

It allows users to conveniently reserve tables and order takeaway or delivery, catering to their dining needs whether in-restaurant or at home.

Laobi Loyalty Rewards Program

The app provides a robust loyalty program where users can earn 'Laobi' points and redeem them for popular dishes, exclusive gifts, and special vouchers.

Exclusive Tiered Membership Privileges

This tool features a tiered membership system, offering increasing exclusive benefits and gifts as members achieve higher levels, enhancing the sense of value and recognition.

Personalized Birthday Vouchers

It offers members a special birthday voucher in their birthday month, providing a direct discount and a personalized touch to their dining experience.

Dedicated VIP Customer Support

The app provides top-tier 'Black Sea' members with exclusive access to a dedicated online customer service, ensuring priority assistance and personalized support for their queries and requests.

Access to Exclusive Member Events

It allows eligible members to participate in special offline events like tasting sessions and family activities, fostering community and offering unique dining experiences.

VIP Private Room Experience

This tool offers 'Black Sea' members exclusive access to private room bookings at select pilot stores, ideal for special occasions and high-end social or business gatherings.

Interactive Community Features

The app enables users to engage in community interactions and participate in various activities, building a social network around shared interests in hotpot dining.

FAQ

Frequently Asked Questions

Everything you need to know about 海底捞

What is the 海底捞 (Haidilao) app used for?

The 海底捞 (Haidilao) app allows users to check updates, find store information, reserve tables, order delivery, redeem points, interact with the community, and participate in events.

Can I reserve a table at Haidilao using the 海底捞 app?

Yes, the 海底捞 app enables users to reserve tables at Haidilao restaurants. It also provides features for checking store details and managing orders.

Does the 海底捞 app support food delivery or takeout orders?

Yes, the 海底捞 app supports both food delivery and self-pickup (takeout) orders. Users can place their orders directly through the app's interface.

What kind of rewards program does the 海底捞 app offer?

The 海底捞 app offers a member rewards program. Members earn Laobi points for gift redemption, receive birthday vouchers, and get exclusive gifts upon level upgrades.

Do Haidilao app members receive birthday gifts?

Yes, Haidilao app members with completed birthday information receive a 30 RMB voucher on the first day of their birthday month, valid for use within that month.

What are the exclusive benefits for Black Sea members in the 海底捞 app?

Black Sea members receive exclusive online customer service for consultations and priority seating. They must contact customer service at least two hours in advance, excluding weekends and holidays.

Can Haidilao app members participate in offline events?

Yes, Gold (formerly 3-star) and higher-level Haidilao app members can participate in irregular offline events, including member tasting parties and parent-child activities.

Does the Haidilao membership system apply internationally?

No, the new Haidilao membership system within the app applies exclusively to Haidilao stores located in mainland China. It does not apply internationally.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Description

这里是海底捞官方 App！您可以了解海底捞动态，查询门店信息、预订餐位、预订外卖、捞币兑换、社区互动、参加活动，您还可以给我们留言，体验超越期望值的火锅欢乐时光和独特体验。海底捞全体员工期待您的光临，祝您在海底捞用餐愉快！海底捞全新会员升级，新增社区、会员专区等功能。专属权益，缤纷享受【捞币换礼】：所有会员可以在海底捞的捞币商城中使用捞币兑换礼品。热门菜品，缤纷爆款，想换就换。【生日赠礼】：会员生日当月 1 号，已完善生日信息的会员，将收到生日当月可使用的 30 元代金券一张。您的过去我不曾参与，您的未来我陪伴左右。（生日当月完善生日信息的会员，将在次年生日月份获得对应的生日代金券）【升级礼遇】：会员等级每次提升时，可获得不同等级专属权益礼物。见证成长，与您同行。【线下活动】：会员品鉴会，亲子活动等……让您认识更多兴趣相投的有趣吃货。金海（原三星会员）及以上等级会员专属，有机会参与海底捞不定期举办的线下活动。定制化体验，专人客服【VIP专享】：黑海会员（原四星、五星会员）拥有海底捞App专属客服的线上咨询，线上至少提前2小时与黑海专属客服联系，可获得优先安排。（周末及法定节假日等特殊情况除外）【包间会议】：黑海会员（原四星、五星会员）专享，试点门店正在进行邀约体验。被邀约用户收到短信通知，可在海底捞App卡券查看；也可主动联系专属客服咨询。到首批体验门店出示使用即可。首批体验北京大钟寺店，上海张扬路店，深圳卓越店。温馨提示：目前新会员体系仅适用于海底捞中国内地门店。会员专属权益视会员等级而定，且海底捞可能定期或不定期修改、调整会员权益，具体以公告或系统公示规则为准。