海底捞
Shanghai Jiwa Network Technology Co., Ltd
Skip the line at your favorite locations, earn exclusive points for free dishes, and unlock the prestige of Black Sea membership. Experience legendary hospitality right from your phone.
Publisher
Category
Food & DrinkDownloads
11M+User Rating
Total Ratings
3K+Locales
1Discover the interface used by 11M+ users.
The tools that make this app stand out, trusted by 11M+ users.
Check real-time waiting times and book your table remotely. Spend less time standing in line and more time enjoying the flavors of home.
Earn 'Lao Bi' points with every meal. Level up to Black Sea status for priority seating, dedicated customer service, and exclusive birthday vouchers.
Redeem your points for popular dishes and gift shop items. Connect with fellow foodies to discover secret 'Haidilao hacks' and local offline events.
Insights from user reviews.
Sentiment Score
Summary
The app generally receives very negative feedback, largely due to significant internationalization issues. Users outside mainland China frequently report an inability to log in or register with non-Chinese phone numbers and a critical lack of multilingual support, including English and Vietnamese. While some users appreciate recent updates for improved UI, smooth performance, and useful core features like quick table reservations, these positive aspects are severely overshadowed by fundamental functional limitations and widespread dissatisfaction with account management and customer support. The overall sentiment indicates a need for substantial improvements in global accessibility and user experience.
Common Themes
Everything you need to know about 海底捞.
Description
Latest Version
8.7.1
Size
105.0 MB
First Released
Sep 10, 2012
Join our global community of foodies. Download the app to skip the wait, redeem exclusive 'Lao Bi' rewards, and unlock your 'Black Sea' VIP status today.
Everything you need to know about 海底捞
The 海底捞 (Haidilao) app allows users to check updates, find store information, reserve tables, order delivery, redeem points, interact with the community, and participate in events.
Yes, the 海底捞 app enables users to reserve tables at Haidilao restaurants. It also provides features for checking store details and managing orders.
Yes, the 海底捞 app supports both food delivery and self-pickup (takeout) orders. Users can place their orders directly through the app's interface.
The 海底捞 app offers a member rewards program. Members earn Laobi points for gift redemption, receive birthday vouchers, and get exclusive gifts upon level upgrades.
Yes, Haidilao app members with completed birthday information receive a 30 RMB voucher on the first day of their birthday month, valid for use within that month.
Black Sea members receive exclusive online customer service for consultations and priority seating. They must contact customer service at least two hours in advance, excluding weekends and holidays.
Yes, Gold (formerly 3-star) and higher-level Haidilao app members can participate in irregular offline events, including member tasting parties and parent-child activities.
No, the new Haidilao membership system within the app applies exclusively to Haidilao stores located in mainland China. It does not apply internationally.
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