This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.
海底捞
Dining out? This app transforms your hotpot experience from a meal into a meticulously managed affair, putting VIP service and exclusive rewards directly in your pocket.
Downloads
10M+User Rating
Total Ratings
3.1KPublisher
Category
Food & DrinkLocales
1Latest Version
8.7.1Size
105.0 MBFirst Released
Sep 10, 2012An evaluation of core functionalities enhancing the customer dining experience and loyalty.
Haidilao App: Key Features Analysis
Seamless Booking & Ordering
It allows users to conveniently reserve tables and order takeaway or delivery, catering to their dining needs whether in-restaurant or at home.
Laobi Loyalty Rewards Program
The app provides a robust loyalty program where users can earn 'Laobi' points and redeem them for popular dishes, exclusive gifts, and special vouchers.
Exclusive Tiered Membership Privileges
This tool features a tiered membership system, offering increasing exclusive benefits and gifts as members achieve higher levels, enhancing the sense of value and recognition.
Personalized Birthday Vouchers
It offers members a special birthday voucher in their birthday month, providing a direct discount and a personalized touch to their dining experience.
Dedicated VIP Customer Support
The app provides top-tier 'Black Sea' members with exclusive access to a dedicated online customer service, ensuring priority assistance and personalized support for their queries and requests.
Access to Exclusive Member Events
It allows eligible members to participate in special offline events like tasting sessions and family activities, fostering community and offering unique dining experiences.
VIP Private Room Experience
This tool offers 'Black Sea' members exclusive access to private room bookings at select pilot stores, ideal for special occasions and high-end social or business gatherings.
Interactive Community Features
The app enables users to engage in community interactions and participate in various activities, building a social network around shared interests in hotpot dining.
Frequently Asked Questions
Everything you need to know about 海底捞
What is the 海底捞 (Haidilao) app used for?
The 海底捞 (Haidilao) app allows users to check updates, find store information, reserve tables, order delivery, redeem points, interact with the community, and participate in events.
Can I reserve a table at Haidilao using the 海底捞 app?
Yes, the 海底捞 app enables users to reserve tables at Haidilao restaurants. It also provides features for checking store details and managing orders.
Does the 海底捞 app support food delivery or takeout orders?
Yes, the 海底捞 app supports both food delivery and self-pickup (takeout) orders. Users can place their orders directly through the app's interface.
What kind of rewards program does the 海底捞 app offer?
The 海底捞 app offers a member rewards program. Members earn Laobi points for gift redemption, receive birthday vouchers, and get exclusive gifts upon level upgrades.
Do Haidilao app members receive birthday gifts?
Yes, Haidilao app members with completed birthday information receive a 30 RMB voucher on the first day of their birthday month, valid for use within that month.
What are the exclusive benefits for Black Sea members in the 海底捞 app?
Black Sea members receive exclusive online customer service for consultations and priority seating. They must contact customer service at least two hours in advance, excluding weekends and holidays.
Can Haidilao app members participate in offline events?
Yes, Gold (formerly 3-star) and higher-level Haidilao app members can participate in irregular offline events, including member tasting parties and parent-child activities.
Does the Haidilao membership system apply internationally?
No, the new Haidilao membership system within the app applies exclusively to Haidilao stores located in mainland China. It does not apply internationally.
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This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.


