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Help Scout

Name: Help Scout
Availability: InStock
Rating: 4.05 (1 reviews)

Stay connected to your customers and your team without being tethered to your desk. Manage conversations, collaborate in real-time, and deliver personalized support from anywhere while reclaiming your work-life balance.

Key Figures

Downloads

User Rating

4.0/5

Total Ratings

Publisher

Help Scout PBC

Deliver World-Class Support, Anywhere

Help Scout’s mobile app gives you the flexibility to manage your conversations and collaborate with your team without being tethered to your desk.

Instant Professionalism

Use saved replies to send perfectly formatted, personalized responses in seconds, making you look like a genius even while you're on the go.

Seamless Team Collaboration

Add internal notes and assign conversations to keep your remote team perfectly in the loop without the customer ever seeing the internal chatter.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Help Scout mobile app screen displaying the text Every customer conversation One unified platform with diverse user profile photos

Help Scout - Help Scout mobile app mailbox view showing unassigned and active customer support conversations — Help Scout mobile app mailbox view showing unassigned and active customer support conversations

Help Scout - Help Scout mobile app notifications screen showing a list of customer support updates and team activity. — Help Scout mobile app notifications screen showing a list of customer support updates and team activity.

Help Scout - Help Scout app interface showing a list of unassigned customer support conversations with colorful category tags. — Help Scout app interface showing a list of unassigned customer support conversations with colorful category tags.

Help Scout - Help Scout iOS app showing a detailed customer conversation with status and tags — Help Scout iOS app showing a detailed customer conversation with status and tags

Help Scout - Help Scout mobile app interface showing a customer reply being drafted with an on screen keyboard — Help Scout mobile app interface showing a customer reply being drafted with an on screen keyboard

Help Scout app showing a customer profile with contact information and a list of previous conversations

Description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)