M&S Banking

M&S Banking

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Logo of M&S Banking

M&S Banking: Secure and simple management for the brand you trust

Stay in control of your M&S Credit Card and savings with ease. Enjoy secure biometric login, real-time spend notifications, and 24/7 support from the name you know and rely on.

Publisher

Marks & Spencer Financial Services plc

Category

Finance

Downloads

1M+

User Rating

4.7/5

Total Ratings

143K+

Locales

1

Your Bank, Simplified

Discover the interface used by 1M+ users.

Marks and Spencer banking app interface showing account balances for credit card and savings

Marks and Spencer banking app interface showing account balances for credit card and savings

Marks and Spencer banking app credit card and transaction screen

Marks and Spencer banking app credit card and transaction screen

M&S Banking app screen for paying a credit card bill via bank transfer.

M&S Banking app screen for paying a credit card bill via bank transfer.

MS Banking mobile app screen for viewing credit card PIN securely

MS Banking mobile app screen for viewing credit card PIN securely

M&S Banking app screen showing spend notifications and account tracking features.

M&S Banking app screen showing spend notifications and account tracking features.

M&S Banking app screen for updating personal contact details including address phone number and email

M&S Banking app screen for updating personal contact details including address phone number and email

M&S Banking app interface displaying account balances for credit card and savings

M&S Banking app interface displaying account balances for credit card and savings

Effortless Banking for Your Everyday

The tools that make this app stand out, trusted by 1M+ users.

🔒

Digital Security Promise

Bank with complete peace of mind using biometric Face ID or fingerprint recognition and our robust fraud protection.

📊

Stay in Total Control

Track your spending in real-time with instant notifications and manage your monthly statements without the paperwork.

💳

Frictionless Management

Activate your new card in minutes, view your PIN securely, and make payments instantly from wherever you are.

Review Analysis

Insights from user reviews.

Sentiment Score

28%
Negative

Summary

Users have a generally negative experience with the M&S Banking app, despite some appreciating its ease of use and the helpfulness of specific customer service representatives. Many express frustration with the app's outdated functionality, particularly significant delays in transaction visibility and the inability to view pending transactions. A recurring issue, especially after recent updates, is app instability leading to blank screens, login failures, and problems with payment processing. Additionally, users find the login and ID verification process cumbersome, contributing to overall dissatisfaction.

Common Themes

Transaction Visibility(9)
App Stability & Updates(8)
Ease of Use(8)
Customer Support(7)
Login & Verification(7)
Payment Features(5)
Digital Statement Preference(4)

About the app

Everything you need to know about M&S Banking.

Description

Manage your accounts safely and securely with the M&S Banking App. With a range of helpful features, it’s a convenient way to keep track of your M&S Credit Card, Everyday Savings Account and personal loan* anytime. With the M&S Banking App you can: • View your Credit Card PIN • ‘Chat with us’ anytime and get notifications when we send a reply • Keep track of your spending with our handy Spend Notifications tool • Sign in securely with face or fingerprint recognition on compatible devices • See recent transactions and check your balance • View your recent monthly statements in one place (Credit Card and Everyday Savings Account) • Make a payment to your M&S Credit Card • Update your contact details • Activate your new credit card in a few minutes We know how important your online protection is, that’s why we have our Digital Security Promise. For more information visit bank.marksandspencer.com/fraud-and-security/digital-security-promise/. *Personal loan is only available to view if you are an M&S Credit Card customer. How to sign in to mobile banking If you’re already registered for digital banking services, you’ll need your username and password to set up the app. If you’ve not registered for digital banking, you’ll firstly need to register to set up your username and password by visiting marksandspencer.com/internetbanking Important things to know (the legal/official bit) This app is designed for use in the United Kingdom (UK). The products and services represented within this App are intended for UK customers. This app is provided by Marks & Spencer Financial Services plc (‘M&S Bank’) for the use of existing customers of M&S Bank. Please do not download this app if you are not an existing customer of M&S Bank. M&S Bank is authorised in the UK by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. If you are outside of the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

Latest Version

4.65.6

Size

401.2 MB

First Released

Aug 4, 2017

Manage your M&S accounts with total peace of mind

Join over 1 million customers banking securely on the go. Download the app today to manage your M&S Credit Card, savings, and rewards all in one place.

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FAQ

Frequently Asked Questions

Everything you need to know about M&S Banking

What is the M&S Banking App?

The M&S Banking App helps you manage your M&S Credit Card, Everyday Savings Account, and personal loan securely. It provides features like viewing PINs, checking balances, and making payments.

Is the M&S Banking App secure?

Yes, the M&S Banking App is secure. It allows sign-in with face or fingerprint recognition and provides a Digital Security Promise for online protection.

Which M&S accounts can I manage with the M&S Banking App?

You can manage your M&S Credit Card, Everyday Savings Account, and personal loan using the M&S Banking App. Personal loans are viewable if you are an M&S Credit Card customer.

Who can use the M&S Banking App?

The M&S Banking App is provided for the use of existing customers of M&S Bank. It is designed for UK customers.

How do I make a payment to my M&S Credit Card using the app?

Yes, you can make a payment to your M&S Credit Card directly within the M&S Banking App. The app shows your statement balance and payment due date.

Can I view my Credit Card PIN in the M&S Banking App?

Yes, the M&S Banking App allows you to view your M&S Credit Card PIN directly within the application.

Does the M&S Banking App offer customer support chat?

Yes, the M&S Banking App includes a 'Chat with us' feature available anytime. You receive notifications when M&S Bank replies.

Can I activate a new credit card using the M&S Banking App?

Yes, you can activate your new M&S Credit Card in a few minutes directly through the M&S Banking App.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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