Mobitel Selfcare
Manage your usage, pay bills for loved ones back home, and handle roaming services with ease. Experience the ultimate convenience of managing all your Mobitel connections in English, Sinhala, or Tamil.
Publisher
Category
UtilitiesDownloads
467K+User Rating
Total Ratings
3K+Locales
1Discover the interface used by 467K+ users.
The tools that make this app stand out, trusted by 467K+ users.
Take care of your loved ones from afar by paying bills or topping up data for family members in Sri Lanka with just a few taps.
Prepare for your visit home by activating roaming and data plans instantly, ensuring you are connected the moment you land at BIA.
Monitor your spending and data usage via interactive dashboards to avoid unexpected charges and stay in control of your budget.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives overwhelmingly negative feedback, primarily due to frequent crashes, freezing, and general unreliability, with many users reporting "connection failed" errors, particularly after recent iOS updates. Customers are highly dissatisfied with poor internet speeds, unreliable connections, and perceived data discrepancies, alongside "horrible" and "useless" customer service when issues arise. Users also frequently highlight the app's difficulty in managing data packages, including missing usage indicators and problems with activation/deactivation, as well as recurring failures in the payment system. While a few users found the app "nice" or "good", the prevailing sentiment points to significant functional shortcomings and poor service.
Common Themes
Everything you need to know about Mobitel Selfcare.
Description
Latest Version
4.0.11
Size
35.0 MB
First Released
Jul 18, 2014
Empowering the Sri Lankan diaspora to manage services, pay bills, and activate roaming in English, Sinhala, or Tamil. Download the Mobitel Selfcare app today.
Everything you need to know about Mobitel Selfcare
The Mobitel Selfcare App offers full control of Mobitel services. Users can manage mobile connections, activate add-on plans, add/remove digital services, and manage roaming services conveniently.
Yes, the Mobitel Selfcare App features interactive dashboards. These dashboards provide detailed usage statistics, such as voice bundle consumption, to keep users informed about their service usage.
Yes, the Mobitel Selfcare App allows one-touch activation for add-on plans. Users can quickly activate various plans, including "NonStop for 9 Apps" or "NonStop Work & Learn", directly from the main dashboard.
The Mobitel Selfcare App provides convenient management of digital services. Users can add or remove services by browsing categories like "News" or "Sports" and activating them directly within the app.
The Mobitel Selfcare App supports several payment options. These include Credit/Debit Cards (VISA, Mastercard, Amex), mCash, SLT-MOBITEL REWARDS, and LANKAQR, offering flexibility for payments.
Yes, the Mobitel Selfcare App enables full management of roaming and data roaming services. Users can activate various roaming plans, including daily and weekly options, for use in over 190 countries.
Yes, the Mobitel Selfcare App includes a transaction history feature. Users can access a detailed list of their past transactions, showing dates, times, and corresponding amounts, under the "History" tab.
Yes, the Mobitel Selfcare App offers various data plans, including options with auto-renewal. Several content-based plans, such as "YouTube Unlimited", feature a 1-month auto-renewal cycle for continuous service.
The Mobitel Selfcare App supports functionality in all three languages. This multi-language support enhances accessibility and usability for a diverse user base.
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