My HKG (Official)
Master your transit with real-time flight alerts, interactive terminal navigation, and instant auto Wi-Fi. From food pre-orders to tracking your luggage with MyTAG, enjoy a frictionless travel experience designed for the modern international traveler.
Publisher
Category
TravelDownloads
1M+User Rating
Total Ratings
1K+Locales
5Discover the interface used by 1M+ users.
The tools that make this app stand out, trusted by 1M+ users.
Receive instant notifications for gate changes and status updates, ensuring smooth trans-pacific connections without the stress of missing your flight.
Navigate HKIA's expansive terminal like a local. Our interactive map guides you directly to premium lounges, luxury duty-free shops, and your departure gate.
Stay connected from the moment you touch down. Skip the manual login screens and enjoy automatic Wi-Fi access to stay productive and in touch.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives predominantly negative feedback, with users frequently reporting performance issues such as lagging, crashing, and slow loading times, which are exacerbated on older devices. Many also experience significant battery drain, often due to the app running unnecessarily in the background. While some positive remarks highlight its user-friendly interface and general utility, flight information is often cited as unreliable or inaccurate, and critical notifications are frequently missed. Furthermore, users express privacy concerns over unnecessary access requests and report persistent login and loyalty program difficulties, with one user specifically calling out a 'new version' for being dreadful.
Common Themes
Everything you need to know about My HKG (Official).
Description
Latest Version
2.0.5
Size
125.9 MB
First Released
Jan 31, 2021
Join 1M+ travelers and optimize your transit with real-time flight alerts, seamless terminal navigation, and exclusive app-only vouchers. Download the official My HKG app today.
Everything you need to know about My HKG (Official)
The "My HKG" app is the official mobile application for Hong Kong International Airport (HKIA). It offers flight information, airport services booking, navigation, and a chatbot.
The My HKG app provides real-time flight information, airport services booking, food pre-ordering, an interactive map, auto Wi-Fi connection, a chatbot, and personal profile management for vouchers and MyTAG.
Yes, the My HKG app provides real-time flight information and notifications. Users can track their flights and receive updates on the latest flight status directly through the app.
Yes, the My HKG app includes an interactive map with navigation around the terminal. It helps users find their way to destinations like check-in aisles within HKIA.
Yes, "My HKG" allows booking airport services and food pre-ordering. Users can access options like HKairport Shop, Food Ordering, lounge access, and carpark booking.
The "My HKG" mobile app is available in Chinese, English, Japanese, and Korean versions, catering to a diverse user base at HKIA.
Yes, the "My HKG" app features an auto Wi-Fi connection function. It enables users to connect to unlimited Wi-Fi access at Hong Kong International Airport.
Yes, the "My HKG" app includes a chatbot. This feature answers enquiries related to HKIA, such as information about public transport services like the Airport Express.
Yes, users are charged by their mobile network service provider for data usage. It is recommended to disable Data Roaming in mobile device settings to avoid additional costs.
MyTAG is a feature within the "My HKG" app where users store information related to their baggage for carefree arrival notices. It allows registration of different trip tags.
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App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.
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