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My HKG (Official)

This app cuts through the chaos, giving users unparalleled command over their airport journey. It delivers the control travelers demand, turning a stressful transit into a streamlined process.

Travel & Local ›

Key Figures

Downloads

1M+

User Rating

3.5/5

Total Ratings

1.7K

Publisher

Airport Authority

An evaluation of core functionalities enhancing the Hong Kong International Airport traveler experience.

Key Features Analysis: My HKG (Official) App

Real-time Flight Updates

The app provides up-to-the-minute flight information and sends timely notifications, ensuring travelers are always informed about their flight status, gate changes, and boarding times.

Interactive Terminal Navigation

It features an interactive map with navigation capabilities, guiding users efficiently through the extensive airport terminal to gates, amenities, and services.

Services Booking & Food Pre-order

This tool allows users to book various airport services and pre-order food, enhancing convenience and saving valuable time during their airport visit.

Automatic Wi-Fi Connectivity

It provides an auto Wi-Fi connection function, offering seamless and instant internet access throughout the airport without manual configuration.

AI Chatbot Assistance

The app includes a chatbot designed to answer inquiries related to HKIA, offering immediate support and information for common questions.

Personalized Profile & Vouchers

It features a personal profile where users can store airport vouchers and MyTAG information, streamlining access to personal benefits and tracking.

FAQ

Frequently Asked Questions

Everything you need to know about My HKG (Official)

What is the "My HKG" app?

The "My HKG" app is the official mobile application for Hong Kong International Airport (HKIA). It offers flight information, airport services booking, navigation, and a chatbot.

What features does the My HKG app offer?

The My HKG app provides real-time flight information, airport services booking, food pre-ordering, an interactive map, auto Wi-Fi connection, a chatbot, and personal profile management for vouchers and MyTAG.

Can I track flights with the My HKG app?

Yes, the My HKG app provides real-time flight information and notifications. Users can track their flights and receive updates on the latest flight status directly through the app.

Does My HKG provide navigation within the airport?

Yes, the My HKG app includes an interactive map with navigation around the terminal. It helps users find their way to destinations like check-in aisles within HKIA.

Can I book services through the My HKG app?

Yes, "My HKG" allows booking airport services and food pre-ordering. Users can access options like HKairport Shop, Food Ordering, lounge access, and carpark booking.

What languages does the My HKG app support?

The "My HKG" mobile app is available in Chinese, English, Japanese, and Korean versions, catering to a diverse user base at HKIA.

Does the My HKG app offer Wi-Fi connectivity?

Yes, the "My HKG" app features an auto Wi-Fi connection function. It enables users to connect to unlimited Wi-Fi access at Hong Kong International Airport.

Is there a chatbot in the My HKG app for enquiries?

Yes, the "My HKG" app includes a chatbot. This feature answers enquiries related to HKIA, such as information about public transport services like the Airport Express.

Does using the My HKG app incur data charges?

Yes, users are charged by their mobile network service provider for data usage. It is recommended to disable Data Roaming in mobile device settings to avoid additional costs.

What is MyTAG in the My HKG app?

MyTAG is a feature within the "My HKG" app where users store information related to their baggage for carefree arrival notices. It allows registration of different trip tags.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Description

"My HKG" is the official mobile app produced by Hong Kong International Airport (HKIA). Download it now and experience HKIA in your own way! Key features: -Real-time flight information and notifications -Airport services booking and food pre-ordering -Interactive map with navigation around the terminal -Auto Wi-Fi connection function -Chatbot to answer enquiries related to HKIA -Personal profile to store airport vouchers and MyTAG information “My HKG” mobile app is available in Chinese, English, Japanese and Korean versions. Note: User will be charged by their mobile network service provider on the use of data service, please ensure that the option of Data Roaming has been disabled in the Settings of your mobile device. “MyHKG” offers Chinese, English, Japanese and Korean versions. Note: User will be charged by their mobile network service provider on the use of data service, please ensure that the option of Data Roaming has been disabled in the Settings of your mobile device.