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NFON Contact Center Hub

Name: NFON Contact Center Hub
Availability: InStock
Rating: 1 (1 reviews)

Empower your hybrid team with a native mobile experience to handle CRM contacts, tickets, and real-time dashboards. Stay professional and responsive with your corporate PBX on the go.

Key Figures

Downloads

User Rating

1.0/5

Total Ratings

Publisher

Daktela s.r.o.

Complete Contact Center Control, Anywhere You Go

Stay connected to your customers and manage your team’s performance with the native mobile extension of your NFON Hub—designed for the modern, mobile workforce.

CRM & Professional Dialing

Access your entire customer database on the fly. Make calls that display your business ID and record every interaction automatically to your CRM.

Real-Time Status Sync

Manage your availability in seconds. Toggle between active, pause, or queue states to stay productive while moving between your desk and the real world.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

NFON Contact Center Hub - NFON Contact Center Hub mobile app interface showing a list of customer interactions including calls and web chats — NFON Contact Center Hub mobile app interface showing a list of customer interactions including calls and web chats

NFON Contact Center Hub - The NFON Contact Center Hub mobile dashboard showing call and ticket statistics — The NFON Contact Center Hub mobile dashboard showing call and ticket statistics

NFON Contact Center Hub - Screenshots of the NFON Contact Center Hub mobile app showing phone contacts list and navigation menu with tickets and CRM access — Screenshots of the NFON Contact Center Hub mobile app showing phone contacts list and navigation menu with tickets and CRM access

NFON Contact Center Hub app menu showing user profile and navigation options

Description

The new mobile app for accessing the main features of the NFON Contact Center Hub omnichannel solution is now available. You can provide service to your customers or manage your contact centre from anywhere using an environment native to your mobile phone.   - Dashboard  The mobile app displays some of the most important Dashboard elements just like you know them from CCHub solution. - Activities Dialling a phone number, a contact from the CRM or a ticket or sending an email are just a click away. Activities are handled via the CCHub system so everything works like you are used to, including call recording, outgoing call identification as your PBX and complete statistics and reporting. - CRM always at hand All the contacts and accounts stored in your CRM are available in the app, including a search bar. - Set your state Need to start or end a pause or to log in to a queue or a device? The mobile app synchronises your state in real time and lets you change it too. - Ticket module You can work the tickets available in your CCHub system, including sending email replies or starting calls and other activities in the ticket.  The app can do much more. You can find other functionalities in the extended menu.   The NFON Contact Center Hub application is included at no additional cost with your NFON license.