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SAP Field Service Management

Name: SAP Field Service Management
Availability: InStock
Rating: 3.51 (2000 reviews)

Empower your field technicians with real-time data, offline reliability, and integrated tools to solve service requests faster and drive business growth.

Business Management ›

Key Figures

Downloads

23K+

User Rating

3.5/5

Total Ratings

2K+

Publisher

SAP SE

Master Every Service Call

Equip your team with the industry-leading tool designed to eliminate paperwork, solve problems faster, and delight every customer.

True Offline Mobility

Stay productive in basements or remote areas with full offline support that syncs automatically once you are back in range.

First-Time Fix Empowerment

Access real-time inventory, technical manuals, and site history to ensure you arrive with the right parts for every job.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

SAP Field Service Management - Technician assignment schedule in SAP Field Service Management mobile app — Technician assignment schedule in SAP Field Service Management mobile app

SAP Field Service Management - The navigation sidebar of the SAP Field Service Management app listing modules for technicians and managers. — The navigation sidebar of the SAP Field Service Management app listing modules for technicians and managers.

SAP Field Service Management - A service technician assignment screen in the SAP Field Service Management app showing job details for Avaya Stadium — A service technician assignment screen in the SAP Field Service Management app showing job details for Avaya Stadium

Description

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service. BENEFITS · Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs · Real time optimization for better utilization in dynamic service environments · Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot · Highly flexible checklist improving MTTR · Improved visibility for real customer satisfaction and loyalty · Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing · Reduced administrative costs associated with time-consuming paperwork or debriefing work orders · Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing · Full offline support when out of mobile coverage gives you true mobility