天猫 - 年货节

天猫 - 年货节

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Logo of 天猫 - 年货节

天猫 (Tmall) - Your Gateway to 100% Authentic Global Brands and New Year Deals

Shop with confidence from official flagship stores. Experience the ultimate Lunar New Year Festival with billion-dollar subsidies, daily flash sales, and premium quality products shipped directly to you.

Download on App Store

Publisher

Zhejiang tmall Network Co., Ltd

Category

Shopping

Downloads

75M+

User Rating

4.7/5

Total Ratings

1M+

Locales

4

Authenticity at a Glance

Discover the interface used by 75M+ users.

Tmall app promotional screen for the Lunar New Year shopping festival featuring its black cat mascot

Tmall app promotional screen for the Lunar New Year shopping festival featuring its black cat mascot

A mobile view of the Tmall app showing shopping deals for Chinese New Year.

A mobile view of the Tmall app showing shopping deals for Chinese New Year.

A mobile screenshot of the Tmall app featuring Lunar New Year sales and brand name product discounts.

A mobile screenshot of the Tmall app featuring Lunar New Year sales and brand name product discounts.

Tmall app interface showing a 70 Yuan red envelope discount for live stream shopping

Tmall app interface showing a 70 Yuan red envelope discount for live stream shopping

Tmall app screenshot showing luxury brand products like Estee Lauder and Nintendo Switch featured in a one cent surprise box promotion.

Tmall app screenshot showing luxury brand products like Estee Lauder and Nintendo Switch featured in a one cent surprise box promotion.

Tmall mobile app interface showing Lunar New Year shopping festival promotions and brand name product discounts

Tmall mobile app interface showing Lunar New Year shopping festival promotions and brand name product discounts

Premium Brands, Guaranteed Authenticity

The tools that make this app stand out, trusted by 75M+ users.

🛡️

Official Flagship Stores

Shop directly from brand-verified storefronts to ensure 100% product authenticity and premium after-sales support.

🧧

Unbeatable Daily Savings

Maximize your value with our Billion-Subsidy program and 24/7 flash sales, delivering brand-name quality at competitive prices.

🌏

Global Access, Cultural Choice

From the latest C-Beauty trends to authentic Lunar New Year essentials, get the best of Asia delivered to your doorstep.

Review Analysis

Insights from user reviews.

Sentiment Score

2%
Negative

Summary

This app receives overwhelmingly negative feedback from users. Many express frustration with the excessive number of intrusive advertisements, including persistent pop-ups and spam messages, as well as a cluttered user interface. A significant number of users report issues with unhelpful and unresponsive customer service, particularly concerning fake products, scams, and complex promotional offers. The recent Double Eleven event was widely criticized for its chaotic coupon redemption process and overall poor user experience.

Common Themes

Intrusive Advertising(12)
Poor User Interface/Experience(10)
Ineffective Customer Service(8)
Coupon and Promotion Problems(8)
Fake Products and Scams(8)
Chaotic Double Eleven Event(5)
VIP Membership Concerns(3)

About the app

Everything you need to know about 天猫 - 年货节.

Description

Tmall is a shopping app under Alibaba Group, committed to meeting consumers' needs for brand products and high-quality goods. With a vast array of official flagship stores offering genuine products, Tmall ensures a high-quality shopping experience for you. Besides offering genuine goods at a fair price, Tmall continuously innovates pre-sale services and improves after-sale services to become a benchmark for online shopping app, earning the trust of an increasing number of consumers. Special Channels: Tmall App Privileges: Tmall app offers you additional 2% discounts on selected items. Big Brand flash sales: You can seckill brand products at 10 AM, 2 PM, and 8 PM everyday. Billion-Subsidy: You can buy big brands at competitive prices, with instant cashback upon every purchase. Juhuasuan: Juhuasuan offers you up to 90% off for big brands and also cashback on every purchase. Tmall Global: You can explore new imported products from around the world. Please note that specific details may vary based on the product page. For any questions or suggestions, you can contact us through the following channels: Consumer Hotline: +86 9510211 Tmall App: Me - Settings - Feedback We value your feedback and will work to optimize and improve our services as quickly as possible!

Latest Version

15.69.0

Size

247.2 MB

First Released

Apr 22, 2012

Shop Authentic. Shop Global. Join 75 Million Tmall Users.

Unlock exclusive flagship deals, 24/7 flash sales, and an extra 2% discount only on the app. Your trusted destination for high-quality brands is just a tap away.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about 天猫 - 年货节

What is the Tmall app?

The Tmall app is a shopping application by Alibaba Group. It focuses on providing consumers with brand products and high-quality goods through official flagship stores.

Does the Tmall app offer genuine products?

Yes, Tmall offers genuine products. The app features a vast array of official flagship stores committed to providing authentic branded items to consumers.

What are the Tmall App Privileges?

Tmall App Privileges provide users with additional 2% discounts on selected items directly within the Tmall application.

How do Tmall's Big Brand flash sales work?

Tmall hosts Big Brand flash sales daily, allowing users to purchase brand products at discounted prices. These sales typically occur at 10 AM, 2 PM, and 8 PM.

What is Tmall's Billion-Subsidy program?

Tmall's Billion-Subsidy program allows users to purchase big brands at competitive prices. Every purchase made through this program includes instant cashback.

What is Juhuasuan on the Tmall app?

Juhuasuan on the Tmall app offers users up to 90% off on big brand products. It also provides cashback for every purchase made through its channel.

How can I explore imported products on Tmall?

You can explore new imported products from around the world through Tmall Global. This dedicated channel within the app focuses on international goods.

What is the contact number for Tmall customer service?

You can contact Tmall customer service via their Consumer Hotline at +86 9510211. This number is provided for questions and suggestions.

What are the dates for the Tmall New Year's Festival?

The Tmall New Year's Festival runs from January 4th to February 11th. Specific details and offers are available within the app.

What discounts are available during the Tmall New Year's Festival?

During the Tmall New Year's Festival, official discounts start from 12% off (8.8折). Users can also stack coupons for savings up to 23% off (7.7折).

Can I get red packets during live broadcasts on Tmall?

Yes, Tmall offers Live Broadcast Red Packets. Users can claim pre-sale red packets worth up to 3 billion yuan during live broadcast events.

How does the Tmall Surprise Box work?

The Tmall Surprise Box allows users to win exclusive gifts worth thousands of yuan for just 0.01 yuan. Users participate in a draw at specified times.

What are the maximum discounts on consumer coupons during the Tmall New Year's Festival?

During the Tmall New Year's Festival, users can claim consumer coupons offering up to 12% off. Examples include 60 yuan off purchases over 500 yuan.

How can I provide feedback for the Tmall app?

You can provide feedback for the Tmall app directly within the application. Navigate to "Me - Settings - Feedback" to submit your suggestions or issues.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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