Universal Assistance: Your Global Safety Net for Stress-Free Travel

Universal Assistance offers comprehensive travel assistance services globally. It provides 24/365 support for health incidents, legal issues, and lost luggage or documents, through multilingual call centers. The company is part of Cover-More Group, a division of Zurich Insurance Group.

Yes, Universal Assistance is part of the Cover-More Group. Cover-More Group functions as the travel assistance and travel insurance division of the Zurich Insurance Group, a major global financial services provider.

Users can request assistance directly through the Universal Assistance app by selecting the 'Request assistance' button on the main dashboard. Additionally, a simple phone call activates the support system for health, legal, or document-related emergencies.

Yes, Universal Assistance integrates AI through its 'TravelTips powered by ChatGPT' feature. This tool provides personalized travel information and tips, such as details on public transport, security, and weather, for specified destinations and dates.

Universal Assistance provides various medical support options. Users can consult a doctor online, arrange a consultation at a medical center, or request a housecall directly through the app for convenient medical assistance.

Users check their travel coverage details by navigating to the 'My coverage' section within the Universal Assistance app. This section displays essential information such as voucher number, validity period, and specific benefits, including medical assistance for Covid-19.

Yes, Universal Assistance enables users to make online calls for assistance using Wi-Fi. The 'Assistance phone lines' feature includes a 'Wi-Fi Call' option, allowing calls from any location with an internet connection.