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Zoho Desk

Name: Zoho Desk
Availability: InStock
Rating: 4.68 (1000 reviews)

Empower your mobile team with context-aware ticketing and seamless collaboration to resolve issues faster and keep customers happy on the move.

Key Figures

Downloads

37K+

User Rating

4.7/5

Total Ratings

1K+

Publisher

Zoho Corporation

Master Customer Support from Anywhere

Empower your team with a context-aware help desk that fits in your pocket, designed for the modern, mobile-first professional.

Prioritize with Precision

Eliminate notification anxiety by organizing tickets into Work Modes that highlight your most urgent tasks instantly.

Full Context, Zero Friction

Stop digging for data. Access Zoho CRM insights directly within every ticket to provide deeply personalized customer service.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Zoho Desk - Zoho Desk mobile app interface showing a list of customer support tickets on a smartphone — Zoho Desk mobile app interface showing a list of customer support tickets on a smartphone

Zoho Desk - Zoho Desk app interface showing support tickets organized by urgency — Zoho Desk app interface showing support tickets organized by urgency

Zoho Desk - Zoho Desk iOS home screen widgets showing ticket statistics and a list of tickets due today. — Zoho Desk iOS home screen widgets showing ticket statistics and a list of tickets due today.

Zoho Desk - Zoho Desk mobile app dashboard showing various ticket views and support categories for quick access. — Zoho Desk mobile app dashboard showing various ticket views and support categories for quick access.

Zoho Desk - Zoho Desk mobile app interface showing a customer support ticket conversation and agent collaboration — Zoho Desk mobile app interface showing a customer support ticket conversation and agent collaboration

Zoho Desk mobile app interface showing a customer profile with contact information and a summary of their support tickets.

Zoho Desk - Zoho Desk mobile app screen showing ticket task details, scheduling, and progress tracking. — Zoho Desk mobile app screen showing ticket task details, scheduling, and progress tracking.

Zoho Desk - Zoho Desk mobile app interface showing suggested knowledge base articles for quick customer support responses — Zoho Desk mobile app interface showing suggested knowledge base articles for quick customer support responses

Zoho Desk - Zoho Desk mobile app Feeds screen showing team collaboration comments and ticket updates — Zoho Desk mobile app Feeds screen showing team collaboration comments and ticket updates

Description

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.