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Zoho Lens

Name: Zoho Lens
Availability: InStock
Rating: 4.83 (1 reviews)

Empower your field technicians with real-time augmented reality assistance. Reduce downtime and eliminate travel costs by guiding your team through complex repairs with interactive AR annotations and HD video streaming.

Key Figures

Downloads

1K+

User Rating

4.8/5

Total Ratings

Publisher

Zoho Corporation

Empower Your Field Operations

Bridge the gap between expert knowledge and on-site execution with real-time AR assistance designed to slash downtime and eliminate travel costs.

Precision AR Annotations

Eliminate communication errors by drawing digital instructions that anchor to real-world objects, ensuring technicians know exactly what to fix.

Instant Expert Collaboration

Bring your most experienced engineers to any job site virtually, allowing one specialist to support multiple field teams from a central dashboard.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Zoho Lens - Zoho Lens app screen showing start and schedule session options for remote support — Zoho Lens app screen showing start and schedule session options for remote support

Zoho Lens - Zoho Lens mobile app screen showing a numeric keypad to enter a session key and join a remote assistance session — Zoho Lens mobile app screen showing a numeric keypad to enter a session key and join a remote assistance session

Zoho Lens - Zoho Lens mobile app interface showing a remote assistance session — Zoho Lens mobile app interface showing a remote assistance session

Zoho Lens - Two smartphones showing the Zoho Lens app with AR annotations and markers on industrial pipes for remote technical support. — Two smartphones showing the Zoho Lens app with AR annotations and markers on industrial pipes for remote technical support.

Zoho Lens - Zoho Lens mobile interface showing the snapshots and freeze live camera stream feature for remote technical assistance on industrial pipes — Zoho Lens mobile interface showing the snapshots and freeze live camera stream feature for remote technical assistance on industrial pipes

Zoho Lens - In-app chat interface of Zoho Lens showing communication between a technician and an expert during a remote session — In-app chat interface of Zoho Lens showing communication between a technician and an expert during a remote session

Zoho Lens - Zoho Lens app session summary screen showing duration snapshots of pipes and notes — Zoho Lens app session summary screen showing duration snapshots of pipes and notes

Zoho Lens - Zoho Lens app interface displaying a list of ongoing and scheduled remote assistance sessions with history and favorites tabs — Zoho Lens app interface displaying a list of ongoing and scheduled remote assistance sessions with history and favorites tabs

Description

Zoho Lens - Remote assistance through augmented reality! Ease the means to get expert visual support from the agents, using Zoho Lens. Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving. Zoho Lens entails the following features: Live stream View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution. AR annotation Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid. Chat and communicate Reduce response time by interacting with your customer through voice support or initiate an in-app chat session. Zoom, freeze and screenshot Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal. Session Notes Jot down notes and thoughts during the session which you can reference back later. Initiate and schedule sessions Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience. Join a session Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'. Multi-participant Session Experts can invite secondary technicians with different skill sets to help them out during a session. Camera Switch End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert. In App Purchases in Zoho Lens allows users to subscribe to Zoho Lens which enables these features for them: AR Annotations AR Comments AR Measure QR/Barcode/Live Text scanning Advanced Chat & File Transfer Session Recording Rebranding For further comments, suggestions, and questions, please write to us at support@zoholens.com Privacy Policy and Terms & Conditions: -https://www.zoho.com/privacy.html -https://www.zoho.com/terms.html