The mobile app receives overwhelmingly negative feedback, with users frequently reporting numerous bugs, stability issues, and problematic updates that often introduce new defects or remove useful features. Specifically, multiple reviews highlight a bug preventing proper seat selection on iPhone and iPad after recent updates. Many find the user interface cluttered, complex, and unintuitive, making booking and managing tickets difficult. While a few users appreciate its general usefulness for travel planning and real-time information, common complaints also highlight issues with information accuracy, intrusive advertisements, and poor customer support, including a largely ineffective AI bot and missing English support.
主なテーマ
Booking & Ticket Management(19)
Bugs & Stability(17)
User Interface & Complexity(10)
Frequent & Problematic Updates(10)
Information Accuracy(8)
Advertisements & Upselling(5)
Customer Support & Language(5)
General App Usefulness(4)
アプリについて
について知っておくべきこと SNCF Connect: Trains & routes.
説明
SNCF CONNECT, THE ALL-IN-ONE APPLICATION FOR ALL YOUR JOURNEYS
Set off with SNCF Connect, the benchmark application for trains and sustainable mobility, which accompanies over 15 million users on their journeys throughout France and Europe.
Traveling with you from A to Z
SNCF Connect is your everyday companion, allowing you to plan, book and manage all your journeys in just a few clicks:
-Anticipate and organize your trips, finding the right journey at the best price,
-Buy and find your tickets, travel subscriptions, season tickets and travel passes in a single gesture,
-Exchange and cancel your reservations with ease.
For everyday journeys as well as big days
No need to switch from one application to another! Find all your train journeys in France and Europe in one place, as well as your public transport journeys (metro, bus, tramway) and even your car-sharing trips! Travel with peace of mind with Car rental, Allianz Travel, Junior & Cie, Restaurant Le Bar, Mes Bagages, Accor Live Limitless...
Personalized, proactive information
SNCF Connect isn't just about buying tickets! It's an app that informs and alerts you in real time to make your trips easier.
FEATURES TO HELP YOU DAYLY
Plan a journey:
- Find the best route to your destination, anywhere in France
- Find all your favorite modes of transport: public transport in Paris and Ile-de-France (IDFM network) and in 28 cities throughout France (metro, bus, streetcar, RER, Transilien SNCF, RATP), trains (TER, Intercités, TGV INOUI, OUIGO Grande Vitesse and Train Classique, TGV Lyria, Eurostar (ex-Thalys), DB SNCF...), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Schedule reservation alerts, low-price alerts and full-train alerts to find the train ticket that's right for you
- Place an option on the ticket you're interested in to lock in the price for a given period
Book tickets and season tickets:
- Buy all your train tickets, Carte Avantage, Carte Liberté, and SNCF season tickets (including regional TER).
- In Île-de-France (the Paris region), top up your Navigo pass on your phone to save time each month
- Buy and validate dematerialized transport tickets and passes for travel on the RATP & SNCF network in Île-de-France (Tickets for Metro-Train-RER, Bus-Tram, Paris Region - Airports, RoissyBus, Navigo pass) and in 28 cities in France.
- Use your customer account to save your travel profile, travel companions, payment cards, season tickets, discount cards and SNCF loyalty cards.
- Pay securely with your bank card (in one or more instalments), Chèques-Vacances Connect, Apple Pay or budget mobility cards...
Travel with peace of mind:
- Save your frequent travel itineraries.
- Prepare your trip: find your e-ticket and save it in your Apple or Google Wallet, save your trip on your calendar, or share it with friends and family.
- Consult timetables and routes for upcoming departures and arrivals at any station.
- Consult traffic information and your train's real time position, and receive alerts in the event of disruptions or work, including on European routes (Eurostar (ex-Thalys), TGV Lyria...).
- Receive messages relaying the announcements made on board your train (TGV INOUI, OUIGO, Intercités and TER).
- Find information on the composition of your train (TGV INOUI, TER, Transilien, RER).
- Make your connections easier: we'll tell you which train/car to board, or which exit to take.
- Find your purchase and travel receipts.
Need help?
- Quickly find an answer via our chatbot or the online help.
- Or contact our advisors, available 7 days a week via messaging, telephone or social media...
App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.
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