SYNLAB: 올인원 디지털 헬스케어 허브

요약

This mobile app receives overwhelmingly negative feedback from users, reflected in a low global sentiment score. While a few users appreciate recent updates that introduced a new graphical interface, improved user experience, and enabled easier viewing and downloading of reports and invoices, the app is plagued by critical functional issues. Users frequently report problems with booking exams, a lack of regional support (especially for Lombardy), and persistent login difficulties including non-functional OTPs and biometric recognition on iOS 26. Many also experience app instability, crashes, and inability to print or share results, making the app largely unusable for its intended purpose.