Atlas — Bus Tickets Across Russia, Belarus, and the CIS

Summary

The mobile app receives overwhelmingly negative feedback, with users frequently reporting severe issues with app performance and functionality, including crashes, freezes, and inability to launch or book tickets, especially after updates. A significant number of complaints also target the unreliability of the transport service itself, such as unexpected cancellations, delays, unannounced vehicle changes, and drivers not showing up. Furthermore, users are highly dissatisfied with the customer support, citing unresponsiveness, rudeness, and unhelpful assistance, alongside an unfair cancellation and refund policy that often results in lost money even when the company is at fault. While a few users found the app convenient for booking and appreciated punctual, clean service, these positive aspects are largely overshadowed by widespread frustrations regarding core functionality, unreliable service, and poor customer interaction.