CommBank

CommBank

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Logo of CommBank

CommBank: Australia’s #1 Digital Bank for Your Global Lifestyle

Join 9 million people managing their finances with ease. Access real-time transfers, 24/7 digital support, and world-class security features—wherever your journey takes you.

Publisher

Commonwealth Bank of Australia

Category

Finance

Downloads

9M+

User Rating

4.6/5

Total Ratings

331K+

Locales

1

A Glimpse Inside

Discover the interface used by 9M+ users.

CommBank mobile app dashboard featuring account balances and financial services

CommBank mobile app dashboard featuring account balances and financial services

CommBank app Library screen showing business management tools and branch locator features

CommBank app Library screen showing business management tools and branch locator features

CommBank mobile app dashboard displaying a list of bank accounts and total balance.

CommBank mobile app dashboard displaying a list of bank accounts and total balance.

CommBank app investing hub displaying total portfolio value and performance of shares and ETFs

CommBank app investing hub displaying total portfolio value and performance of shares and ETFs

CommBank Yello rewards dashboard showing a travel cashback offer and gold tier status.

CommBank Yello rewards dashboard showing a travel cashback offer and gold tier status.

CommBank app Money Plan interface showing weekly spending charts and categorized expenses like eating out and shopping.

CommBank app Money Plan interface showing weekly spending charts and categorized expenses like eating out and shopping.

CommBank app screen showing the Money Plan feature with a savings goal tracker and financial progress chart.

CommBank app screen showing the Money Plan feature with a savings goal tracker and financial progress chart.

CommBank app dashboard showing home loan balance and monthly repayment details for a property

CommBank app dashboard showing home loan balance and monthly repayment details for a property

A screenshot of the CommBank app showing the Ceba virtual assistant interface for 24/7 customer support.

A screenshot of the CommBank app showing the Ceba virtual assistant interface for 24/7 customer support.

Stay Connected to Your Finances Back Home

The tools that make this app stand out, trusted by 9M+ users.

🛡️

Ironclad Security from Anywhere

Protect your funds with advanced CallerCheck verification and NameCheck technology to prevent mistaken payments or billing scams.

✈️

Rewards Made for Travelers

Access exclusive 10% travel credits on flights and hotels through Hopper, plus personalized cashbacks with the CommBank Yello program.

💬

24/7 Support Across Time Zones

Skip the expensive international calls. Message us anytime or get instant help from Ceba, your AI-powered virtual assistant.

Review Analysis

Insights from user reviews.

Sentiment Score

15%
Negative

Summary

This banking app receives overwhelmingly negative feedback, with numerous users reporting frequent outages, critical bugs, and persistent login failures that hinder access to funds. Dissatisfaction is also high regarding customer service, often citing unhelpful chatbots, long wait times, and rude interactions. Many crucial features like the portfolio view and pending credit card transactions have been removed or are poorly implemented, while the user interface is criticized for being clunky, lacking essential functions like iPad landscape view, and having accessibility issues. Although a few users find the app easy to navigate and appreciate some core banking functionalities, these positive aspects are largely overshadowed by the app's significant reliability and usability problems.

Common Themes

App Performance & Stability(14)
Missing & Flawed Features(12)
User Interface & Design(12)
Customer Service(9)
Login & Security Features(9)
Accessibility to Funds(6)

About the app

Everything you need to know about CommBank.

Description

Welcome to Australia’s best banking app^ 16 years in a row. Join 9 million people in Australia using the CommBank app. There’s so much to love: Bank on the go • Transfer money, pay bills and check your balance in real-time – all from the convenience of your phone • Make fast payments to a PayID (1), account number or BPAY® Get more with CommBank Yello (2) • Access benefits, cashbacks and discounts in the CommBank app with CommBank Yello - our customer recognition program Discover smarter banking • Track your spending, manage bills, set savings goals (3) and more with Money plan Access the latest security features • Verify calls from CommBank with CallerCheck (4) • Delete cards from digital wallets if you lose your device • Avoid billing scams & mistaken payments with NameCheck Get 24/7 support • Get instant help from our virtual assistant Ceba or connect with a specialist who will message you back Access flight & hotel offers • Discover Travel Booking provided by Hopper • CommBank Yello Homeowner & Everyday plus customers get 10% back on all flight & hotel bookings (5) Stay in control • Manage your card settings & PIN, report lost, stolen & damaged cards, or lock your cards temporarily Separate your business & personal accounts • Set up a business profile & get a clear view of your financial position You can download the CommBank app for free. Plus, you can discover even more benefits by visiting commbank.com.au/app. Your phone’s language needs to be set in English and to the Australian region for an optimal experience. ^ Canstar’s 2025 Bank of the Year - Digital Banking Award ® Registered to BPAY Pty Ltd. ABN 69 079 137 518 1. For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute. 2. Ongoing eligibility conditions apply to CommBank Yello, see commbank.com.au/commbankyello for more information and the full terms and conditions. 3. Setting savings goals requires a GoalSaver or NetBank Saver in your name only. Terms and conditions for our products and services are available and should be considered before making any decision about whether they are appropriate for you. 4. CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by sending a secure notification to the CommBank app. Simply ask the caller to use CallerCheck and follow the prompts. 5. Offer: 10% back in travel credits applies to eligible CommBank Yello Homeowner and CommBank Yello Everyday Plus customers who use their eligible CommBank credit card, debit card, StepPay card or Travel Money Card on a flight or hotel booking via the Travel Booking website. Offer can be withdrawn at any time without notice. 10% back in travel credits applies to the booking amount you pay for excluding any Awards points or travel credits redeemed. If you cancel or the supplier cancels the flight or hotel booking for any reason, the 10% back in travel credits will be forfeited. The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Minimum operating system version requirements may apply. Learn more at commbank.com.au/app. Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (referred to as Colonial First State) is the Trustee of Essential Super ABN 56 601 925 435 and the issuer of interests in Essential Super. As this information has been prepared without considering your financial situation, objectives or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Terms and conditions for the app and our products should be considered before making any decision. Fees and charges may apply. Commonwealth Bank of Australia ABN 48 123 123 124 Australian credit licence 234945

Latest Version

5.43.0.158057

Size

373.6 MB

First Released

Apr 16, 2009

Join 9 Million People Using Australia’s #1 Banking App

Bridge the distance and manage your Australian finances seamlessly from the US. Download the CommBank app today for world-class security, 24/7 digital support, and exclusive travel rewards.

Download on App StoreDownload on Google Play
FAQ

Frequently Asked Questions

Everything you need to know about CommBank

What can I do with the CommBank app?

The CommBank app allows you to transfer money, pay bills, check balances, and make fast payments. It also offers features for tracking spending, setting savings goals, and accessing security tools like CallerCheck.

How does CommBank Yello work in the CommBank app?

CommBank Yello is the CommBank app's customer recognition program. It provides eligible users with access to exclusive benefits, cashbacks, and discounts directly within the app.

Does the CommBank app offer security features like CallerCheck?

Yes, the CommBank app integrates security features such as CallerCheck to verify calls from CommBank. It also enables users to delete cards from digital wallets and utilize NameCheck to prevent payment issues.

How do I get customer support in the CommBank app?

The CommBank app offers 24/7 support. You can get instant help from the virtual assistant Ceba or connect with a specialist who will message you back directly through the app.

Can I book travel, flights, and hotels using the CommBank app?

Yes, the CommBank app provides Travel Booking, powered by Hopper. Eligible CommBank Yello Homeowner and Everyday Plus customers receive 10% back in travel credits on flight and hotel bookings.

How do I manage my CommBank cards in the app?

The CommBank app allows comprehensive card management. Users can adjust card settings, manage their PIN, report lost, stolen, or damaged cards, and temporarily lock their cards.

Is it possible to manage business and personal accounts separately in the CommBank app?

Yes, the CommBank app allows users to set up a dedicated business profile. This feature provides a clear, separate view of your business and personal financial positions.

What is the Money plan feature in the CommBank app?

Money plan in the CommBank app is a tool for smarter banking. It enables users to track spending, effectively manage bills, and set specific savings goals to help achieve financial objectives.

Is there a cost to download the CommBank app?

No, the CommBank app is free to download. However, charges from your mobile network provider for accessing data on your phone apply independently.

What are the system requirements for the CommBank app?

For optimal performance, the CommBank app requires your phone's language setting to be English. Additionally, the device's region setting must be configured to Australia.

Can I invest in shares and ETFs with the CommBank app?

Yes, the CommBank app includes an "Investing hub" feature. This allows users to manage their portfolio, explore investment options, and invest in shares and ETFs.

How do I view all my accounts and their balances in the CommBank app?

The CommBank app provides a centralized "Accounts" section. Here, you can view all your accounts, such as Smart Access and Travel Fund, with their respective available balances and total financial positions.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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