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Freshdesk

Name: Freshdesk
Availability: InStock
Rating: 4.45 (2000 reviews)

Unchain your team from the desk and stay responsive. Manage multi-channel queries, automate routine tasks, and delight your customers on the go with the world's most intuitive mobile helpdesk.

Business Management ›

Key Figures

Downloads

169K+

User Rating

4.5/5

Total Ratings

2K+

Publisher

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Master Customer Support On the Go

Stop being tethered to your desk. Freshdesk for iOS gives you the full power of your helpdesk in your pocket, designed for the modern, mobile-first CX professional.

Unchained Mobility

Respond to tickets during your commute or between meetings. Stay fully productive without the office desk.

One-Click Automations

Race through routine tasks and common queries with scenario automations. Save time and hit your SLAs faster.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Freshdesk - Freshdesk mobile app interface showing open support tickets and management options on a smartphone — Freshdesk mobile app interface showing open support tickets and management options on a smartphone

Freshdesk - Freshdesk mobile app interface displaying a detailed customer support ticket with options to reply add notes or forward — Freshdesk mobile app interface displaying a detailed customer support ticket with options to reply add notes or forward

Freshdesk - Mobile screen of the Freshdesk app showing the search function for support tickets and contacts — Mobile screen of the Freshdesk app showing the search function for support tickets and contacts

Freshdesk mobile app screen displaying a customer profile with contact details and support history

Freshdesk - Freshdesk mobile app analytics screen displaying a donut chart of support tickets categorized by priority — Freshdesk mobile app analytics screen displaying a donut chart of support tickets categorized by priority

Freshdesk - Freshdesk mobile app notifications screen displaying real-time ticket updates and customer support assignments. — Freshdesk mobile app notifications screen displaying real-time ticket updates and customer support assignments.

Freshdesk - Freshdesk mobile app displaying a dashboard of open service tasks and customer tickets. — Freshdesk mobile app displaying a dashboard of open service tasks and customer tickets.

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.