Helpling - Book Home Services

Helpling - Book Home Services

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Logo of Helpling - Book Home Services

Helpling - Book Home Services: Reclaim Your Time with a Spotless Home

Join thousands of busy professionals who trust our marketplace to find insured, top-rated local cleaners. Book in seconds, chat directly, and manage your home services effortlessly so you can focus on what truly matters.

Publisher

Helpling GmbH

Category

Lifestyle

Downloads

309K+

User Rating

4.6/5

Total Ratings

9K+

Locales

1

Your Home, Simplified

Discover the interface used by 309K+ users.

Helpling app interface showing a calendar and time selector for booking home services

Helpling app interface showing a calendar and time selector for booking home services

Mobile app screen showing current bookings for general cleaning and handyman services with a personal home advisor contact

Mobile app screen showing current bookings for general cleaning and handyman services with a personal home advisor contact

Helpling app chat interface showing a conversation between a cleaner and a customer about service requirements

Helpling app chat interface showing a conversation between a cleaner and a customer about service requirements

The Helpling app interface displaying various home services like general cleaning and home massage with a search bar and deals section.

The Helpling app interface displaying various home services like general cleaning and home massage with a search bar and deals section.

Reclaim Your Weekends

The tools that make this app stand out, trusted by 309K+ users.

🛡️

Vetted & Insured Professionals

Your security is our priority. Every cleaner is background-checked and fully insured so you can let them into your home with total peace of mind.

📅

Seamless Schedule Management

Built for the busy professional. Instantly book, reschedule, or chat with your cleaner directly through the app to match your ever-changing lifestyle.

💳

Secure Cashless Payments

Eliminate the need for cash. Pay securely via credit or debit card and receive automated electronic invoices for every completed service.

Review Analysis

Insights from user reviews.

Sentiment Score

24%
Negative

Summary

The app receives overwhelmingly negative feedback, primarily due to persistent issues with booking reliability and a perceived lack of transparency in pricing, including hidden fees and a controversial 'finders fee'. Users frequently report cleaners cancelling at the last minute or not showing up, often without proper communication or support from customer service. Technical problems with the app itself, such as crashing (notably on iPhone 13 mini), login failures, unresponsiveness, and a dysfunctional chat feature, further detract from the user experience. Many also criticize the customer support for being slow, unhelpful, or unresponsive to critical issues.

Common Themes

Cleaner Service Quality(6)
App User Experience(3)
Overall Service Experience(3)
Booking Process(2)
Customer Support(2)

About the app

Everything you need to know about Helpling - Book Home Services.

Description

Helpling is an innovative online marketplace, helping you to connect with insured domestic cleaners. With our app, you can find and book insured domestic cleaners in your area and conveniently manage your bookings. Simply create a profile or use your existing Helpling customer details to access the app. The Helpling app is only available for customers in Germany, France, United Kingdom, Ireland, Netherlands, Italy, Switzerland, Australia and Singapore. ** How Helpling works ** 1. Enter your postcode to see if there are any cleaners in your area 2. Choose frequency, duration and date 3. Enter your contact information 4. The cleaner will attend on the agreed date once confirmed - Features - + Convenient booking process: To make a new booking, just tell us when and how often you need your cleaner and we’ll match you with insured cleaners available for your appointment/s. + Profiles of cleaners: When making a new booking, you'lll see profiles of the available cleaners, including ratings and reviews from current and previous customers. + Overview of all your appointments: See all your upcoming appointments to help you plan your schedule. + Reschedule your appointments: You can now amend your appointments individually or in bulk. + Chat with your cleaner: You can chat with your cleaner at anytime using our integrated chat feature. + Secure online payments: Pay securely with any major credit/debit card. You’ll receive your electronic invoice via email after the payment has been processed. --------------------------------------------------------- For more information please visit https://www.helpling.co.uk or contact us via email: apps@helpling.com.

Latest Version

25.0.0

Size

87.0 MB

First Released

May 22, 2019

Ready to Reclaim Your Weekends?

Join over 300,000 busy professionals who outsource the mental load of housework. Download Helpling today to find your vetted, insured cleaner and finally buy back your free time.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Helpling - Book Home Services

What is the Helpling app?

The Helpling app is an online marketplace that connects users with insured domestic cleaners. It allows users to find, book, and manage home cleaning services.

How do I book a cleaner using the Helpling app?

To book a service with Helpling, enter your postcode, choose frequency, duration, and date, then enter contact information. The cleaner will attend on the agreed date.

Can I reschedule appointments in the Helpling app?

Yes, you can easily reschedule your Helpling appointments. The app allows users to amend bookings individually or in bulk to suit their schedule.

Can I chat with my cleaner through the Helpling app?

Yes, the Helpling app includes an integrated chat feature. Users can communicate with their cleaner at any time directly through the app for instant communication.

What payment methods are accepted by Helpling?

Helpling accepts secure online payments using any major credit or debit card. An electronic invoice is provided via email after the payment is processed.

Does Helpling offer more services than just cleaning?

Yes, Helpling offers various home services. Besides general cleaning, these include handyman services, gardening, home massage, painting services, and furniture assembly.

Is the Helpling app available in my country?

Yes, Helpling operates in Germany, France, United Kingdom, Ireland, Netherlands, Italy, Switzerland, Australia, and Singapore. The app is only available to customers in these countries.

Does Helpling show cleaner profiles and ratings?

Yes, when booking, you can view profiles of available cleaners. These profiles include ratings and reviews from current and previous customers, ensuring transparency.

Can I see my upcoming bookings in the Helpling app?

Yes, the Helpling app provides an overview of all your upcoming appointments. This feature helps users track and manage their scheduled services easily.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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