Join thousands of busy professionals who trust our marketplace to find insured, top-rated local cleaners. Book in seconds, chat directly, and manage your home services effortlessly so you can focus on what truly matters.
Publisher
Category
LifestyleDownloads
309K+User Rating
Total Ratings
9K+Locales
1Discover the interface used by 309K+ users.
The tools that make this app stand out, trusted by 309K+ users.
Your security is our priority. Every cleaner is background-checked and fully insured so you can let them into your home with total peace of mind.
Built for the busy professional. Instantly book, reschedule, or chat with your cleaner directly through the app to match your ever-changing lifestyle.
Eliminate the need for cash. Pay securely via credit or debit card and receive automated electronic invoices for every completed service.
Insights from user reviews.
Sentiment Score
Summary
The app receives overwhelmingly negative feedback, primarily due to persistent issues with booking reliability and a perceived lack of transparency in pricing, including hidden fees and a controversial 'finders fee'. Users frequently report cleaners cancelling at the last minute or not showing up, often without proper communication or support from customer service. Technical problems with the app itself, such as crashing (notably on iPhone 13 mini), login failures, unresponsiveness, and a dysfunctional chat feature, further detract from the user experience. Many also criticize the customer support for being slow, unhelpful, or unresponsive to critical issues.
Common Themes
Everything you need to know about Helpling - Book Home Services.
Description
Latest Version
25.0.0
Size
87.0 MB
First Released
May 22, 2019
Everything you need to know about Helpling - Book Home Services
The Helpling app is an online marketplace that connects users with insured domestic cleaners. It allows users to find, book, and manage home cleaning services.
To book a service with Helpling, enter your postcode, choose frequency, duration, and date, then enter contact information. The cleaner will attend on the agreed date.
Yes, you can easily reschedule your Helpling appointments. The app allows users to amend bookings individually or in bulk to suit their schedule.
Yes, the Helpling app includes an integrated chat feature. Users can communicate with their cleaner at any time directly through the app for instant communication.
Helpling accepts secure online payments using any major credit or debit card. An electronic invoice is provided via email after the payment is processed.
Yes, Helpling offers various home services. Besides general cleaning, these include handyman services, gardening, home massage, painting services, and furniture assembly.
Yes, Helpling operates in Germany, France, United Kingdom, Ireland, Netherlands, Italy, Switzerland, Australia, and Singapore. The app is only available to customers in these countries.
Yes, when booking, you can view profiles of available cleaners. These profiles include ratings and reviews from current and previous customers, ensuring transparency.
Yes, the Helpling app provides an overview of all your upcoming appointments. This feature helps users track and manage their scheduled services easily.
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