Mi Movistar Colombia

Mi Movistar Colombia

Download on App Store
Logo of Mi Movistar Colombia

Mi Movistar Colombia: Total Control of Your Services from Anywhere

The essential bridge for managing your home and family accounts in Colombia. Pay bills, troubleshoot WiFi remotely, and unlock exclusive benefits directly from your smartphone in the U.S.

Publisher

Colombia Telecomunicaciones S.A. ESP

Category

Utilities

Downloads

1M+

User Rating

4.2/5

Total Ratings

42K+

Locales

1

A Glimpse of Total Control

Discover the interface used by 1M+ users.

Introductory splash screen of the Mi Movistar Colombia app displayed on a smartphone with a scenic mountain illustration.

Introductory splash screen of the Mi Movistar Colombia app displayed on a smartphone with a scenic mountain illustration.

Registration and login screen for the Mi Movistar Colombia app

Registration and login screen for the Mi Movistar Colombia app

Login screen of Mi Movistar Colombia mobile app with biometric and email options

Login screen of Mi Movistar Colombia mobile app with biometric and email options

Screenshot of Mi Movistar Colombia app showing account billing and service management options

Screenshot of Mi Movistar Colombia app showing account billing and service management options

A mobile phone screen displaying billing details payment options and monthly consumption history within the Mi Movistar Colombia app

A mobile phone screen displaying billing details payment options and monthly consumption history within the Mi Movistar Colombia app

Mi Movistar Colombia app interface showing included streaming services like Disney and Netflix for postpaid users

Mi Movistar Colombia app interface showing included streaming services like Disney and Netflix for postpaid users

Mi Movistar Colombia app interface showing data usage and plan benefits

Mi Movistar Colombia app interface showing data usage and plan benefits

Mi Movistar Colombia app interface for remote WiFi control and device management

Mi Movistar Colombia app interface for remote WiFi control and device management

Mi Movistar Colombia mobile app screen showing account shortcuts for data sharing, roaming, and family benefits.

Mi Movistar Colombia mobile app screen showing account shortcuts for data sharing, roaming, and family benefits.

Prepaid mobile data plans in the Mi Movistar Colombia app

Prepaid mobile data plans in the Mi Movistar Colombia app

Control Your Colombian Services from the USA

The tools that make this app stand out, trusted by 1M+ users.

🏠

Remote Home Management

Act as the family tech expert from abroad. Restart modems, manage WiFi passwords, and troubleshoot internet issues for your home in Colombia instantly.

💸

Fast & Secure Bill Pay

Keep your family connected without the hassle. Download and pay Hogar or Pospago invoices in seconds and set up auto-pay for total peace of mind.

🌟

Exclusive Global Rewards

Enjoy the perks of being a Movistar Total member with early access to Movistar Arena tickets and special discounts on tech and local brands.

Review Analysis

Insights from user reviews.

Sentiment Score

15%
Negative

Summary

The mobile app receives overwhelmingly negative feedback, with frequent complaints about its poor stability and performance, including crashes, slow loading, and failure to open, particularly after recent updates (September and October 2025). Users consistently experience issues with core functionalities such as login, account management, viewing data or packages, and making payments, often compounded by intrusive and unclosable advertisements. Furthermore, customer support is widely criticized for being unresponsive and unhelpful, with several users reporting difficulties contacting agents or resolving billing discrepancies. While a few users appreciate the app's potential for account management and the overall Movistar service quality, its widespread functional bugs and unreliable performance severely hinder the user experience.

Common Themes

App Functionality & Usability(3)
Overall Service Experience(3)
Account Management Features(1)
Customer Interaction & Support(1)
Service Reliability(1)

About the app

Everything you need to know about Mi Movistar Colombia.

Description

Gestiona de forma más sencilla todos tus servicios de Hogar y Móvil Movistar Total: Si tienes tus servicios de Hogar y Pospago unificados, accede a beneficios exclusivos en la app: - Redime descuentos en marcas aliadas - Disfruta de preventas especiales para eventos en el Movistar Arena - Recibe atención preferencial y bonos en productos de tecnología Además tienes todas las características y opciones de tus servicios de Hogar y Pospago en el app. Hogar: - Consulta, descarga y paga tu factura desde la app - Conoce los detalles de tu plan de hogar y servicios - Administra tu WiFi: reinicia tu módem o decodificador, visualiza y bloquea dispositivos, y cambia tu contraseña desde tu celular - Realiza test de velocidad y autodiagnósticos para reportar fallas - Contrata servicios premium como Amazon Prime, Netflix, Disney+ y más - Explora otros servicios: compra de planes premium y paquetes HD, renovación de celular, compra de accesorios, compra de SIM, roaming y más. Pospago - Consulta, descarga y paga tu factura en pocos pasos - Activa el pago automático para mantener tus facturas al día - Revisa tus consumos de datos, voz y SMS, así como los beneficios incluidos en tu plan - Contrata y activa servicios premium: Amazon Prime, Netflix, Disney+ y más - Descubre servicios adicionales: pide y pasa gigas, Familia 5×1, mejora tu plan, roaming, Movistar Arena Music, pago de factura a terceros y más. Prepago - Compra paquetes con beneficios exclusivos y recibe promociones por usar la app - Consulta tus consumos de datos y los beneficios de tus paquetes - Accede a otros servicios como Preferencial Prepago, cambio a Pospago, compra de celulares libres, compra de SIM, plan de referidos, roaming y más. Atención al cliente - Resuelve tus dudas con Guiabot, tu asistente virtual disponible 24/7 - Localiza y agenda citas en nuestros centros de experiencia - Mide la velocidad de tu conexión y verifica su estado - Reporta tu celular por pérdida o robo - Descarga paz y salvo de tus productos La app Mi Movistar tiene todo lo que necesitas para disfrutar de tus servicios. ¡Empieza a usarla hoy mismo!

Latest Version

16.0.6

Size

35.9 MB

First Released

Feb 21, 2012

Control Your Home in Colombia from Anywhere in the World

Join over 1 million users managing bills, WiFi, and mobile plans with ease. Download Mi Movistar Colombia today and stay connected to what matters most.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Mi Movistar Colombia

What is the Mi Movistar Colombia app?

Mi Movistar Colombia is an application designed to manage all Movistar home and mobile services. It centralizes billing, service details, and customer support for Hogar, Pospago, and Prepago users.

Can I pay my Movistar bills using the Mi Movistar Colombia app?

Yes, the Mi Movistar Colombia app allows users to consult, download, and pay their bills for both home and postpaid services. It also offers automatic payment activation for postpaid plans.

How can I manage my home WiFi network through the Mi Movistar Colombia app?

The Mi Movistar Colombia app allows users to administer their home WiFi. Features include restarting the modem, viewing and blocking devices, and changing the WiFi password directly from the mobile phone.

What exclusive benefits does Movistar Total offer in the Mi Movistar Colombia app?

Movistar Total users in the Mi Movistar Colombia app receive exclusive benefits like discounts from partner brands, special pre-sales for Movistar Arena events, and preferential service with technology product bonuses.

Can I check my data, voice, and SMS consumption with the Mi Movistar Colombia app?

Yes, postpaid users can review their data, voice, and SMS consumption, along with included plan benefits, directly within the Mi Movistar Colombia app. Prepaid users can also check data consumption.

Does Mi Movistar Colombia allow me to contract premium streaming services?

Yes, the Mi Movistar Colombia app enables users to contract and activate premium services such as Amazon Prime, Netflix, and Disney+ for both home and postpaid plans.

How do I report a fault or conduct a speed test using the Mi Movistar Colombia app?

The Mi Movistar Colombia app provides tools to perform speed tests and self-diagnostics to report faults for home services. It also measures connection speed and verifies its status.

Can I get customer support through a virtual assistant in Mi Movistar Colombia?

Yes, the Mi Movistar Colombia app includes Guiabot, a virtual assistant available 24/7, to help users resolve their queries and provide customer support.

How can I register for the Mi Movistar Colombia app?

Users can register for the Mi Movistar Colombia app to access all their products from a single account. The app allows login using email, Movistar line, or biometrics like fingerprint or Face ID.

Can prepaid users buy packages and check their consumption on Mi Movistar Colombia?

Yes, prepaid users of Mi Movistar Colombia can buy packages with exclusive benefits and check their data consumption and package benefits. The app offers promotions for using it.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

Believe this page infringes your intellectual property? File a dispute