Mi Movistar Colombia
The essential bridge for managing your home and family accounts in Colombia. Pay bills, troubleshoot WiFi remotely, and unlock exclusive benefits directly from your smartphone in the U.S.
Publisher
Category
UtilitiesDownloads
1M+User Rating
Total Ratings
42K+Locales
1Discover the interface used by 1M+ users.
The tools that make this app stand out, trusted by 1M+ users.
Act as the family tech expert from abroad. Restart modems, manage WiFi passwords, and troubleshoot internet issues for your home in Colombia instantly.
Keep your family connected without the hassle. Download and pay Hogar or Pospago invoices in seconds and set up auto-pay for total peace of mind.
Enjoy the perks of being a Movistar Total member with early access to Movistar Arena tickets and special discounts on tech and local brands.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives overwhelmingly negative feedback, with frequent complaints about its poor stability and performance, including crashes, slow loading, and failure to open, particularly after recent updates (September and October 2025). Users consistently experience issues with core functionalities such as login, account management, viewing data or packages, and making payments, often compounded by intrusive and unclosable advertisements. Furthermore, customer support is widely criticized for being unresponsive and unhelpful, with several users reporting difficulties contacting agents or resolving billing discrepancies. While a few users appreciate the app's potential for account management and the overall Movistar service quality, its widespread functional bugs and unreliable performance severely hinder the user experience.
Common Themes
Everything you need to know about Mi Movistar Colombia.
Description
Latest Version
16.0.6
Size
35.9 MB
First Released
Feb 21, 2012
Join over 1 million users managing bills, WiFi, and mobile plans with ease. Download Mi Movistar Colombia today and stay connected to what matters most.
Everything you need to know about Mi Movistar Colombia
Mi Movistar Colombia is an application designed to manage all Movistar home and mobile services. It centralizes billing, service details, and customer support for Hogar, Pospago, and Prepago users.
Yes, the Mi Movistar Colombia app allows users to consult, download, and pay their bills for both home and postpaid services. It also offers automatic payment activation for postpaid plans.
The Mi Movistar Colombia app allows users to administer their home WiFi. Features include restarting the modem, viewing and blocking devices, and changing the WiFi password directly from the mobile phone.
Movistar Total users in the Mi Movistar Colombia app receive exclusive benefits like discounts from partner brands, special pre-sales for Movistar Arena events, and preferential service with technology product bonuses.
Yes, postpaid users can review their data, voice, and SMS consumption, along with included plan benefits, directly within the Mi Movistar Colombia app. Prepaid users can also check data consumption.
Yes, the Mi Movistar Colombia app enables users to contract and activate premium services such as Amazon Prime, Netflix, and Disney+ for both home and postpaid plans.
The Mi Movistar Colombia app provides tools to perform speed tests and self-diagnostics to report faults for home services. It also measures connection speed and verifies its status.
Yes, the Mi Movistar Colombia app includes Guiabot, a virtual assistant available 24/7, to help users resolve their queries and provide customer support.
Users can register for the Mi Movistar Colombia app to access all their products from a single account. The app allows login using email, Movistar line, or biometrics like fingerprint or Face ID.
Yes, prepaid users of Mi Movistar Colombia can buy packages with exclusive benefits and check their data consumption and package benefits. The app offers promotions for using it.
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