Mi Movistar Ecuador

Mi Movistar Ecuador

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Logo of Mi Movistar Ecuador

Mi Movistar Ecuador: Manage your line and support your family from the USA

The essential tool to recharge, pay bills, and buy data packages for your loved ones in Ecuador. Stay connected with secure, instant account management at your fingertips.

Download on App Store

Publisher

OTECEL S.A.

Category

Productivity

Downloads

519K+

User Rating

4.5/5

Total Ratings

43K+

Locales

1

Simplicity in Sight

Discover the interface used by 519K+ users.

Promotional image for Mi Movistar Ecuador app featuring a man on a skateboard and an eCommerce award badge

Promotional image for Mi Movistar Ecuador app featuring a man on a skateboard and an eCommerce award badge

Payment method screen in the Mi Movistar Ecuador app featuring the Deuna mobile wallet option

Payment method screen in the Mi Movistar Ecuador app featuring the Deuna mobile wallet option

Mi Movistar Ecuador app screen showing combo subscription details for mobile data and minutes.

Mi Movistar Ecuador app screen showing combo subscription details for mobile data and minutes.

Mi Movistar Ecuador app showing the store section with mobile phone deals and prices

Mi Movistar Ecuador app showing the store section with mobile phone deals and prices

Automatic bill payment screen on the Mi Movistar Ecuador mobile app

Automatic bill payment screen on the Mi Movistar Ecuador mobile app

Control Your Connection, No Matter the Distance

The tools that make this app stand out, trusted by 519K+ users.

Instant International Top-ups

Skip the bodega fees. Send credit or data packages directly to your family's phones in Ecuador using your US payment methods in seconds.

📊

Full Visibility from Afar

Act as the family CTO. Monitor balances and data usage for all your linked lines in Ecuador to ensure your loved ones never lose their connection.

💎

Exclusive Offers & Direct Support

Access app-only 'promociones' and resolve any service issues through integrated chat, avoiding expensive international customer service calls.

Review Analysis

Insights from user reviews.

Sentiment Score

21%
Negative

Summary

The Movistar app receives predominantly negative feedback from users, often experiencing critical issues with core functionalities such as recharging and making payments, which frequently fail or result in being charged without receiving the service. Many users report the app as unstable, with common complaints including freezing at startup, crashing, and login problems, particularly after updating to new versions. Additionally, the "Club Movistar" section is a major pain point, with users unable to redeem points, gigabytes, or access birthday gifts. While some customers praise the app's general usability and the quality of the Movistar network, the numerous technical glitches, billing discrepancies, and overall poor customer experience significantly detract from its value.

Common Themes

Recharge and Payment Failures(9)
App Stability(7)
Overall Customer Experience(7)
App Usability(6)
Club Movistar Issues(6)
Billing and Security Concerns(5)
Missing App Features(3)
Network Quality(1)

About the app

Everything you need to know about Mi Movistar Ecuador.

Description

¿Quieres consultar tu saldo y tu factura sin demoras o recargar de forma sencilla y segura? Con la aplicación Mi Movistar hazlo más fácil. La nueva app Mi Movistar te acerca toda la información de tu línea móvil y ofrece muchos beneficios más para la mejor gestión de tu servicio: consulta y recarga tu saldo, contrata paquetes de internet, consulta tu factura y consumos, accede a ofertas y promociones exclusivas para ti y resuelve tus consultas con un asesor a través del chat. GESTIÓN DE CUENTA Recargas: ¿necesitas recargar tu línea? Es muy fácil hacerlo en la app. Detalle de tu saldo: consulta el detalle de tus bonos de megas, minutos y SMS o el saldo de tus recargas. ¿Quieres más megas?: contrata paquetes de internet con cargo a tu factura o a tu saldo de recargas. Mis solicitudes: sigue el avance de tus solicitudes de servicio por la app. Facturas: Descarga las facturas de los últimos 6 meses desde la aplicación. OFERTAS EXCLUSIVAS PARA TI - ¡Nueva sección en la app! Descubre todos los beneficios exclusivos para ti en un solo lugar. Accede a ofertas, promociones, productos y servicios Movistar para que disfrutes cuando tú quieras. ATENCIÓN AL CLIENTE - Resuelve tus dudas directamente por chat con nuestro servicio de atención al cliente en la app. Mi vida, Mi Movistar. Descarga ya la nueva aplicación Mi Movistar para gestionar tu línea celular, consultar tu saldo y megas en cualquier momento y recargar de forma rápida y segura.

Latest Version

20.10.0

Size

67.5 MB

First Released

Nov 6, 2014

Tu conexión con Ecuador, más fácil que nunca

Gestiona tu línea, recarga saldo para tu familia y aprovecha ofertas exclusivas desde donde estés. ¡Lleva el control total en tu bolsillo y descarga la app hoy!

Download on App Store

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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