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MijnKPN

KPN’s digital hub: Users gain absolute control over their telecom services, bypassing frustrating calls and web searches. The app centralizes account management, troubleshooting, and exclusive deals, making KPN interaction effortless.

Utilities & Home Services ›

Key Figures

Downloads

1M+

User Rating

4.3/5

Total Ratings

77.0K

Publisher

KPN B.V.

An evaluation of key functionalities designed to enhance customer self-service and account management for KPN subscribers.

MijnKPN App: Core Features Analysis

Subscription Management

The app allows users to easily customize and adjust their KPN subscriptions, including modifying speeds, adding extra bundles, and changing channel packages, providing comprehensive control over their services.

Billing & Invoice Management

It enables users to view, pay, and download their invoices directly within the app, streamlining financial oversight and ensuring timely payments.

Usage Monitoring

This feature provides users with clear insights into their data, call, and SMS usage, helping them stay within their allowances and understand their consumption patterns.

Troubleshooting & Support

The app offers in-app troubleshooters for common issues and provides access to digital assistance (Dot), helping users quickly resolve problems and, if needed, schedule support appointments.

MB Sharing

It allows users to conveniently share mobile data (MBs) with housemates or family members, either as a one-time transfer or on a recurring monthly basis, optimizing data usage across connected accounts.

WiFi Management

The tool features a dedicated WiFi Manager to help users improve their home network performance, troubleshoot connectivity issues, and optimize their wireless setup.

Order Tracking & Installation Support

The app enables new and existing customers to track the status of their orders and receive personalized installation assistance for new devices and services.

KPN Voor Jou (Exclusive Offers)

The app provides access to exclusive benefits, discounts, and attractive extras through the 'KPN Voor Jou' program, such as event tickets and deals on days out, adding value beyond core services.

FAQ

Frequently Asked Questions

Everything you need to know about MijnKPN

How can I track my KPN order using the MijnKPN app?

Yes, the MijnKPN app allows users to track the status of their orders, including new phones or WiFi modems, directly within the application.

Can I share mobile data (MBs) with others through the MijnKPN app?

Yes, the MijnKPN app enables users to share MBs with housemates or family members. This sharing can be a one-time event or set up automatically every month.

How do I adjust my KPN subscription details via the MijnKPN app?

Users can customize their KPN subscription within the MijnKPN app. Options include modifying internet speed, adding extra bundles, and changing channel packages.

Can I manage my KPN invoices through the MijnKPN app?

Yes, the MijnKPN app provides full invoice management. Users can view, pay, and download their KPN invoices directly from the application.

Does the MijnKPN app offer tools to improve my home WiFi?

Yes, the MijnKPN app features a WiFi Manager. This tool offers advice for achieving the best WiFi coverage at home and assists with troubleshooting WiFi issues.

How does the MijnKPN app assist with customer support queries?

The MijnKPN app helps users find answers quickly, resolve issues with in-app troubleshooters, or schedule a call appointment. Users can also chat directly with KPN support.

What are 'KPN Voor Jou' benefits in the MijnKPN app?

KPN Voor Jou offers attractive extras for users, including football tickets, discounts on days out, and various other deals. These benefits are accessible within the MijnKPN app.

Does the MijnKPN app offer free Netflix or ESPN?

Yes, the MijnKPN app confirms that customers with both KPN Mobile and KPN Internet receive Netflix or ESPN as a free monthly gift through the "Combivoordeel" program.

Is there a digital assistant available in the MijnKPN app?

Yes, the MijnKPN app includes a digital assistant named Dot. Users can ask questions to Dot for immediate assistance directly within the application.

Does MijnKPN app help new customers with installation?

Yes, new KPN customers can use the MijnKPN app to get help with device installation, set up their WiFi, and track their initial order status easily.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Description

New customer? Check your order status, get help with installation, set up your WiFi and discover everything from KPN. Have you been with us longer? Adjust your subscription, share MBs, get extra services, discover our deals via the app and much more. Fast, easy and safe. 3 advantages of the MijnKPN app: • Arrange everything regarding your subscription via the MijnKPN app. From installing equipment to using products. • Find answers faster and solve problems yourself most quickly. Can't figure it out? With a call appointment via the app you will always be helped sooner. • Voor Jou: football tickets, discounts on days out and other extras. Voor Jou, from us, collected in the MijnKPN app. You can do this with the MijnKPN app: • Track the status of your order • Install all your devices with your personal installation help • Share your MBs with your housemates, once or every month automatically • Customize your subscription: from speed and extra bundles to channel packages • View, pay and download your invoices • See how much you have used • Resolve faults faster with our in-app troubleshooters • Improve your WiFi with the WiFi Manager • Ask questions to Dot, our digital assistant • Discover attractive extras with KPN Voor Jou This is how you use the MijnKPN app: 1. Download the app 2. Log in with your KPN ID or create a KPN ID 3. Add your subscription(s) to your account