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My NTRA

Finally, real control over your Egyptian telecom services. My NTRA empowers users with direct access to vital information and quick issue resolution, cutting through the usual red tape.

Government & Public Services ›

Key Figures

Downloads

500k+

User Rating

1.7/5

Total Ratings

1.5K

Publisher

National Telecom Regulatory Authority

An analytical overview of the core functionalities impacting Egyptian telecom users.

Key Features Analysis: My NTRA App

Direct Complaint Filing

It allows users to easily create and submit complaints directly to the relevant authorities or operators regarding their telecom services, streamlining resolution processes.

Real-time Network Test

This tool features an internet and network quality check, enabling users to evaluate their current connectivity performance and identify potential issues for a reliable service experience.

Interactive Quality Maps

This tool features interactive service quality maps, allowing users to visualize and assess the performance of telecom networks in various locations, aiding informed service choices.

Telecom Consumer Guidance

The app provides comprehensive informative content regarding Egyptian telecom services, user safety, and consumer rights and duties, empowering users with essential knowledge.

FAQ

Frequently Asked Questions

Everything you need to know about My NTRA

What is the My NTRA app?

The My NTRA app provides informative content about Egyptian telecom services, user rights, and duties. It also offers interactive features for service management, quality checks, and complaint submission.

Can I use the My NTRA app without an account?

Yes, the My NTRA app allows users to log in as a guest, providing access to its features without requiring prior registration or a personal account.

How do I submit a complaint using the My NTRA app?

Yes, users can submit complaints directly through the My NTRA app. This feature is accessible via the 'Submit your Complaint' option on the home screen.

Can I request mobile number portability (MNP) through the My NTRA app?

Yes, the My NTRA app allows users to query mobile number portability (MNP) requests directly within the 'My Services' section of the application.

How can I check my internet speed using the My NTRA app?

The My NTRA app provides a 'Speed Check' feature within its 'My Services' section. Users can use this to measure their internet and network quality.

Does the My NTRA app provide information about the telecom market?

Yes, the My NTRA app includes a 'Telecom Market' section. This provides information on investment, reports, indicators, and details about operators.

Does the My NTRA app offer service quality maps?

Yes, the My NTRA app offers interactive service quality maps and an Electromagnetic Emissions Map within its 'Telecom Market' section.

How can I contact My NTRA support?

Users can contact My NTRA support via WhatsApp, Facebook, Twitter, LinkedIn, by calling 155, or through email, all listed in the 'Contact Us' section.

Can the My NTRA app show my owned mobile lines?

Yes, the My NTRA app features a 'My Numbers' section. This displays the count of mobile lines owned by the user across different telecom operators.

Can I find operator points of sale (PoS) with the My NTRA app?

Yes, the My NTRA app allows users to search for operator Points of Sale (PoS). Searches can be by specific area or current location for providers like Vodafone, Etisalat, Orange, and WE.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Description

This mobile app provides the user with rich informative content about the Egyptian telecom service and how to understand and use the service safely. It also informs the user about his/her rights and duties while using telecom services in Egypt. In addition, it provides the user with interactive content like the service quality maps and interactive services like creating complaints, querying mobile number portability (MNP) request, internet & network quality check, etc.