This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.
MySafaricom App
Securely manage M-PESA, pay utility bills, and support your loved ones from the USA. All your Safaricom services in one powerful, easy-to-use app.
Downloads
528K+User Rating
Total Ratings
117K+Publisher
Category
LifestyleLocales
1Latest Version
1.27.0Size
146.6 MBFirst Released
Feb 3, 2020Empower Your Life Across Borders
The essential digital bridge for the Kenyan diaspora to manage finances, support family, and stay connected to home effortlessly from the USA.
Secure M-PESA & Bill Pay
Use Hakikisha to verify recipient names before sending money and pay Kenyan utility bills directly, ensuring your support reaches the right place.
Global Top-ups & Data
Keep your Kenyan SIM active while roaming and instantly buy airtime or data bundles for your loved ones back home without using complex USSD codes.
Frequently Asked Questions
Everything you need to know about MySafaricom App
What is the MySafaricom App?
The MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof. It centralizes various mobile and home services like M-PESA, data plans, and customer support.
How does the MySafaricom App simplify sending M-PESA money?
The MySafaricom App simplifies sending M-PESA money by allowing users to select contacts from their phone book, confirm the recipient's name (Hakikisha), check transaction charges, and share transaction details upon completion.
Can I purchase data bundles with no expiry on the MySafaricom App?
Yes, the MySafaricom App allows users to easily buy Data bundles without expiry. It also offers data bundles with expiry, including All One Data bundles, and specialized options like "No expiry Bundle."
Can I share data with others using the MySafaricom App?
Yes, the MySafaricom App enables users to share or request data with family and friends. You can allow up to three beneficiaries to access 5GB data each without using Sambaza.
Does the MySafaricom App offer customer support?
Yes, the MySafaricom App offers customer support through the "Ask Zuri" chatbot. Zuri assists with managing subscriptions, M-PESA help, usage statements, product information, and other inquiries.
What account balances can I view using the MySafaricom App?
The MySafaricom App allows users to view their account balances for Data, Bonga points, Airtime, and Credit limit. This provides a comprehensive overview of their Safaricom usage.
Can Safaricom Home Fibre customers manage their plans in the MySafaricom App?
Yes, Safaricom Home Fibre customers use the MySafaricom App to pay for or change their Home Fibre plans. This provides convenient management of their home internet service directly from the app.
Can I view and share M-PESA transaction receipts on the MySafaricom App?
Yes, the MySafaricom App allows users to view, download, and share their M-PESA transaction receipts. It also provides options to add to favorites, reverse transactions, and view past receipts.
How can I locate Safaricom shops using the MySafaricom App?
The MySafaricom App provides a feature to easily locate Safaricom shops and care desks. Users can find nearby shops and filter them by region directly within the application for convenience.
Does the MySafaricom App support scratch card top-ups?
Yes, the MySafaricom App supports easy top-ups by allowing users to scan a scratch card directly within the application. This simplifies the airtime or data recharge process for Safaricom users.
The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.
App Store
Screenshots
User interface of MySafaricom app displaying various data bundles and promotional offers.
MySafaricom App screen displaying options to share or request data bundles with family and friends.
MySafaricom App Zuri digital assistant chat interface with customer service options
MySafaricom app screen showing personalized data and SMS offers
MySafaricom App screen for locating nearby shops and care desks.
A successful Lipa na M-PESA transaction receipt in the MySafaricom App.
Description
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This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.