MyTIM

MyTIM

Download on App Store
Logo of MyTIM

MyTIM: Your Italian Connection, Managed From Anywhere

Take full control of your mobile and home internet lines from the US. Top up in one click, pay bills securely with PayPal, and access exclusive travel rewards for your next trip to Italy.

Download on App Store

Publisher

Telecom Italia spa

Category

Utilities

Downloads

5M+

User Rating

4.3/5

Total Ratings

649K+

Locales

2

Control at Your Fingertips

Discover the interface used by 5M+ users.

MyTIM app home screen showing mobile line details including available minutes and data usage.

MyTIM app home screen showing mobile line details including available minutes and data usage.

MyTIM app screen showing the Sunday Party loyalty rewards promotion.

MyTIM app screen showing the Sunday Party loyalty rewards promotion.

Interface of MyTIM app showing mobile credit recharge options

Interface of MyTIM app showing mobile credit recharge options

MyTIM app interface displaying mobile plan offers and data usage tracking

MyTIM app interface displaying mobile plan offers and data usage tracking

MyTIM app support interface showing chat with Angie and community help options

MyTIM app support interface showing chat with Angie and community help options

The MyTIM app interface displaying personalized mobile data offers and service categories

The MyTIM app interface displaying personalized mobile data offers and service categories

MyTIM app screen showing a map of Milan to buy bus and parking tickets

MyTIM app screen showing a map of Milan to buy bus and parking tickets

Interface of the MyTIM app showing options for purchasing transport tickets and exploring TIM services.

Interface of the MyTIM app showing options for purchasing transport tickets and exploring TIM services.

Stay Connected to Italy from Anywhere

The tools that make this app stand out, trusted by 5M+ users.

💳

Global Bill Management

View and pay your Italian property’s Fiber or ADSL invoices instantly via PayPal or credit card, avoiding international banking fees.

Instant Mobile Recharges

Monitor your 'Giga' and credit in real-time. Top up with one click so your Italian SIM is ready to use the moment you touch down in Rome or Milan.

🇮🇹

Travel Like a Local

Skip the lines by purchasing bus tickets and parking in major Italian cities, and unlock exclusive rewards through the TIM Party loyalty program.

Review Analysis

Insights from user reviews.

Sentiment Score

30%
Negative

Summary

The mobile app "myTim" primarily receives negative feedback, with numerous users reporting critical issues such as the app failing to open or connect, often linked to recent updates and specific iOS versions including iOS 18, 26.0.1, iPhone 15, and iPhone 16 Pro. Common complaints also highlight significant difficulties with billing, including inability to download invoices, confusing payment details, and unexpected tariff increases. Furthermore, users frequently criticize the unresponsive and unhelpful customer support, making it challenging to resolve service problems or manage accounts effectively. Despite a few positive remarks about the app's utility or overall service, the general user experience is overwhelmingly problematic.

Common Themes

App Stability & Performance(17)
Billing & Invoicing Issues(10)
Customer Support Responsiveness(9)
Updates & Compatibility Problems(7)
Account & Service Management(5)
Overall Positive Experience(5)
Notifications & Advertising(2)

About the app

Everything you need to know about MyTIM.

Description

L’app MyTIM ti permette di controllare da iPhone e iPad le tue linee mobili prepagate e le tue linee fisse. Puoi accedere utilizzando l’account MyTIM con il tuo indirizzo e-mail come username. Se vuoi creare un account associandolo ad una linea fissa, lo puoi fare da App collegandoti in Wi-Fi alla rete FIBRA o ADSL della linea TIM che vuoi registrare. Saremo lieti di ricevere i tuoi suggerimenti o eventuali segnalazioni tramite l’indirizzo e-mail mytim.app@telecomitalia.it Con questa versione della app MyTIM puoi: - Registrare un account MyTIM per accedere da App o da Web - Controllare lo stato di attivazione delle tue linee - Gestire e memorizzare le modalità di pagamento preferite - Ricevere Assistenza da un operatore via chat o attraverso la Community WeTIM - Seguire il tracking dei tuoi ordini - Acquistare offerte e prodotti TIM - Trovare rapidamente ciò di cui hai bisogno grazie alla casella di ricerca - Accedere rapidamente alle funzionalità più utili tramite la sezione azioni veloci - Scoprire le novità, l’intrattenimento e i concorsi di TIM tramite le storie - Accedere ai vantaggi di TIM Party, il programma di fedeltà di TIM, completamente gratuito che ti premia con tanti regali pensati per te: giga, minuti, smartphone scontati, concorsi con premi esclusivi e molte altre sorprese - Non sei cliente TIM? Puoi comunque partecipare ai concorsi esclusivi, tracciare i tuoi ordini, attivare una SIM e tanto altro Per le tue linee mobili: • Visualizzare il credito residuo • Avere informazioni sul tuo piano tariffario • Verificare le tue offerte per controllare i Minuti, SMS e Giga disponibili • Visualizzare e gestire i servizi attivi sulla tua linea • Effettuare ricariche online con un click utilizzando carta di credito, PayPal e Satispay oppure utilizzando una RicariCard e attivare il servizio di Ricarica Automatica • Visualizzare i movimenti del credito sulla linea • Acquistare i biglietti per i mezzi di trasporto, la sosta e l’accesso alle ztl su diverse città Per le tue linee fisse: • Consultare le offerte e i servizi attivi sulla linea • Consultare le fatture dell’ultimo anno • Visualizzare la fattura in formato pdf ed effettuarne il download • Pagare la fattura con carta di credito o PayPal • Domiciliare la fattura su conto corrente o carta di credito • Effettuare un trasloco o un subentro Per consultare la Dichiarazione di Accessibilità dell'app MyTIM, visita il seguente link: https://www.tim.it/dichiarazione-di-accessibilita-mytim L’app MyTIM continuerà ad essere arricchita di sempre maggiori funzionalità. Aggiornala sempre per non perdere le novità!

Latest Version

7.3.2

Size

111.3 MB

First Released

Jul 3, 2010

Your Italian Connection, Always in Your Pocket

Whether you're managing your Italian vacation home or prepping for your next trip from the US, take full control of your TIM mobile and fixed lines from anywhere in the world. Join 5 million users staying connected effortlessly.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about MyTIM

What is the MyTIM app used for?

The MyTIM app allows users to manage their prepaid mobile and fixed TIM lines, check usage, view bills, make recharges, and access customer support directly from their iPhone and iPad.

How can I check my mobile data and call usage in the MyTIM app?

The MyTIM app displays your remaining credit, available minutes, SMS, and Giga. You can verify your offers to monitor current usage for your mobile lines directly on the home screen.

Does the MyTIM app allow me to pay my fixed line bills?

Yes, the MyTIM app enables you to consult and pay your fixed line bills using a credit card or PayPal. You can also view and download invoices in PDF format from the last year.

What payment options are available for mobile recharges in the MyTIM app?

The MyTIM app supports online recharges using credit cards, PayPal, Satispay, or a RicariCard. Users can also activate the automatic recharge service for convenience.

Can I get customer support through the MyTIM app?

Yes, the MyTIM app offers direct assistance. You can receive support from an operator via chat or engage with the WeTIM Community for help and information.

Are non-TIM customers able to use features in the MyTIM app?

Yes, non-TIM customers can participate in exclusive contests, track orders, and activate a new SIM. They can also buy public transport tickets and pay for parking or ZTL access.

Does the MyTIM app provide access to a loyalty program?

Yes, the MyTIM app grants access to TIM Party, a complimentary loyalty program. It rewards users with various gifts such as giga, minutes, discounted smartphones, and exclusive contest prizes.

Can I purchase public transport tickets and pay for parking with the MyTIM app?

Yes, the MyTIM app allows users to purchase tickets for public transportation, pay for parking, and manage access to ZTL (Limited Traffic Zone) areas in various cities.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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