Patient Access

Patient Access

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Logo of Patient Access

Patient Access: Take Full Control of Your Health and Your Family’s Care

The secure, all-in-one portal to book GP appointments, order repeat prescriptions, and access medical records instantly. Empowering you to manage healthcare on your own terms.

Download on App Store

Publisher

EGTON MEDICAL INFORMATION SYSTEM LIMITED

Category

Medical

Downloads

4M+

User Rating

4.7/5

Total Ratings

682K+

Locales

1

Your Health at a Glance

Discover the interface used by 4M+ users.

Patient Access app home screen showing healthcare services symptom search and upcoming appointments

Patient Access app home screen showing healthcare services symptom search and upcoming appointments

Patient Access app dashboard showing services like booking appointments, ordering medication, and viewing medical records.

Patient Access app dashboard showing services like booking appointments, ordering medication, and viewing medical records.

Patient Access mobile app screens showing healthcare service categories and appointment booking options for specialist consultations and physiotherapy.

Patient Access mobile app screens showing healthcare service categories and appointment booking options for specialist consultations and physiotherapy.

Patient Access app screen displaying a list of repeat medications and a real-time notification for prescription collection.

Patient Access app screen displaying a list of repeat medications and a real-time notification for prescription collection.

A smartphone display showing various health topics and medical articles within the Patient Access mobile app interface.

A smartphone display showing various health topics and medical articles within the Patient Access mobile app interface.

Screenshot of Patient Access app interface for setting medication reminders with a push notification example.

Screenshot of Patient Access app interface for setting medication reminders with a push notification example.

A mobile interface of the Patient Access app showing a list of linked users to manage healthcare for family members.

A mobile interface of the Patient Access app showing a list of linked users to manage healthcare for family members.

Patient Access app interface showing medical record sections including medications test results and immunisations with export and share options

Patient Access app interface showing medical record sections including medications test results and immunisations with export and share options

Patient Access app interface showing clinical research opportunities and healthcare study information.

Patient Access app interface showing clinical research opportunities and healthcare study information.

Patient Access app home screen widgets for medication tracking and symptom checking

Patient Access app home screen widgets for medication tracking and symptom checking

Your Healthcare, Unified

The tools that make this app stand out, trusted by 4M+ users.

🗓️

Seamless Appointment Management

Skip the phone tag. Book face-to-face or remote video consultations instantly with your GP or nurse at a time that fits your busy schedule.

📋

Real-Time Medical Access

Your health data, on demand. Securely view test results, immunisations, and clinical notes to stay informed and make better health decisions.

🫂

Empowered Family Care

Manage healthcare for your loved ones with ease. Link accounts to book appointments and request repeat prescriptions for children or elderly relatives.

Review Analysis

Insights from user reviews.

Sentiment Score

13%
Negative

Summary

The app, historically praised for its ease of use and reliability in ordering repeat prescriptions, has recently suffered a significant decline in functionality and user satisfaction. Many users report widespread login issues, including app crashing, freezing at the welcome screen (specifically on iOS 18.6.2), and persistent looping back to the login page. The introduction of mandatory third-party authentication, complex captchas, and the removal of the NHS login option have further compounded access problems. Moreover, users find the user interface cluttered and confusing due to frequent layout changes, with critical services like appointment booking often unavailable or difficult to navigate.

Common Themes

Past App Usability(6)
Repeat Prescription Ordering(5)
App Stability(1)
Biometric Authentication(1)
Information Display(1)
NHS App Comparison(1)

About the app

Everything you need to know about Patient Access.

Description

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: • If you’re feeling under the weather, search for symptoms and find patient information articles • Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services • Choose from over 30 services provided by your local community pharmacy and book in the app • Access and read medical advice and healthy living tips from the experts • Sign in quickly, easily and securely with Touch or Face ID • Swiftly check if you can link to your GP If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: • Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you • Request repeat prescriptions online, with convenient delivery to your preferred pharmacy • View your medical record, including test results, immunisations and allergies • Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice • Look after your loved ones and act on their behalf to book appointments and repeat prescriptions • Message your GP directly from within Patient Access at home or on the move • Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Latest Version

3.0.3

Size

77.2 MB

First Released

Mar 31, 2013

Take Full Control of Your Health Journey Today

Join over 4 million users who have simplified their medical lives. Download Patient Access to book appointments, manage repeat prescriptions, and secure your family's health records in one tap.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Patient Access

What is Patient Access?

Patient Access connects users to healthcare services, enabling them to book GP appointments, order repeat prescriptions, and explore local pharmacy services directly through the app.

Can I use Patient Access without linking to a UK GP practice?

Yes, Patient Access allows you to create an account without linking to a UK GP practice, providing access to features like symptom search and self-referral to NHS services.

What features are available in Patient Access if I don't link to a GP?

Without GP linkage, Patient Access users can search symptoms, access patient information articles, self-refer to NHS services, book local pharmacy services, and read health advice.

Can I book GP appointments using Patient Access?

Yes, Patient Access allows you to book face-to-face or remote online appointments with your GP, nurse, or clinician if your account is linked to a participating practice.

How do I order repeat prescriptions with Patient Access?

Patient Access enables you to request repeat prescriptions online. You can choose convenient delivery to your preferred pharmacy, and the app provides live status updates for your order.

Can I view my medical records in the Patient Access app?

Yes, if linked to your GP practice, Patient Access allows you to view your medical record, including test results, immunisations, and allergies. You can also securely share it.

Does Patient Access offer medication reminders?

Yes, Patient Access includes a feature for setting medication reminders to help users remember to take their prescribed medicines, as shown by notifications within the app.

Can I manage healthcare for others using Patient Access?

Yes, Patient Access allows users to act on behalf of loved ones, enabling them to book appointments and order repeat prescriptions for them within the app.

What NHS services can I self-refer to via Patient Access?

Patient Access facilitates self-referral to NHS services like talking therapies, sexual health, antenatal care, and drug and alcohol addiction services, without GP linkage.

Does Patient Access support video consultations with a GP?

Yes, where enabled by your practice, Patient Access allows you to book a remote video consultation with your GP, nurse, or clinician.

Can I message my GP directly through Patient Access?

Yes, if your account is linked to your GP practice, Patient Access allows you to message your GP directly from within the app, both at home or on the move.

What security features does Patient Access offer for signing in?

Patient Access offers quick, easy, and secure sign-in options, including Touch ID and Face ID, to protect user accounts and personal health information.

Are there widgets available for Patient Access on the home screen?

Yes, Patient Access provides quick action widgets for your home screen, allowing fast access to features like medication order tracking, repeat medication orders, and the symptom checker.

Can I search for symptoms and health information in Patient Access?

Yes, Patient Access allows you to search for symptoms and find patient information articles. You can also access and read medical advice and healthy living tips from experts.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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