This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.
全国12315平台
Finally, consumer power digitized. This app puts the official complaint system directly in your pocket.
Downloads
7.5M+User Rating
Total Ratings
6.2KPublisher
Category
LifestyleLocales
1Latest Version
3.4.6Size
30.3 MBFirst Released
Mar 13, 2017An analytical overview of the core functionalities for consumer dispute resolution in China.
Key Features of the National 12315 Platform App
Direct Complaint Filing
The app empowers users to directly submit complaints regarding various consumer disputes with businesses or services.
Official Violation Reporting
It enables consumers to report illegal or improper business conduct and market violations to the relevant authorities.
Automated Jurisdiction Routing
This tool allows users to select the appropriate government body for their complaint or report based on the business's location or the incident's occurrence, ensuring targeted and efficient processing.
Convenient Mobile Access
The platform ensures easy and ubiquitous access for users to initiate their complaints or reports directly from their mobile devices.
The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.
App Store
Screenshots
This initial view presents the authoritative national emblem and the app's official name, signaling its role as the National Platform of Consumer Dispute Resolution.
Official Welcome Screen
The main dashboard provides direct access to key functions like 'I want to complain' and 'I want to report,' putting essential consumer protection tools at users' fingertips.
Centralized User Actions
Before proceeding, users encounter detailed complaint guidelines and an explicit 'Agree' button, ensuring full comprehension of the process and terms.
Complaint Protocol Explained
Users can precisely locate the business in question by selecting a province and inputting its name or unified social credit code, streamlining the complaint submission.
Targeted Merchant Identification
This form allows users to meticulously input 'Business Information' including the name of the complained entity and the specific 'Goods/Service name' for thorough documentation.
Comprehensive Detail Capture
The login screen features distinct fields for 'username' and 'password', alongside options to 'Register account' or retrieve forgotten credentials, ensuring secure access to personal data and complaint history.
Secure Access Portal
Description
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This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.