This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.

RED & Moi

No more telecom headaches. This app puts the reins of your RED account firmly in your hand.

Key Figures

Downloads

2.5M+

User Rating

4.5/5

Total Ratings

36.4K

Publisher

SFR

Key Features for Enhanced Customer Self-Service and Management

RED & Moi App Evaluation

Subscription and Option Management

It allows users to flexibly modify their mobile and fixed subscriptions and options according to their evolving needs, directly impacting cost and service suitability.

Internet Box Diagnostics and Incident Management

This tool features self-service diagnostics for their internet box, enabling users to troubleshoot issues and track incident resolution directly within the app, which is crucial for maintaining service.

Comprehensive Support and Troubleshooting

The app provides 24/7 access to an online FAQ, direct contact with customer advisors, and specific troubleshooting tools for mobile devices, ensuring prompt assistance for various issues.

Detailed Usage Monitoring (Domestic & International)

It allows users to track their consumption (data, calls, SMS/MMS) both domestically and internationally, including multimedia purchases and international call rates, which is crucial for cost control.

Consumption and Benefits Tracking

The app provides a quick overview of current consumption status and active RED benefits, helping users stay informed about their usage and offers.

Bill Viewing and Download

This tool features the ability to view and download detailed statements of their latest invoices directly from their mobile device, offering financial transparency.

Personalized Notification Center

It allows users to stay informed about important updates, such as new bills and order tracking, through a centralized notification system.

Mobile Subscription Access

The app provides convenient access to all RED subscriptions directly from an iPhone or iPad, serving as the primary portal for service management.

FAQ

Frequently Asked Questions

Everything you need to know about RED & Moi

What is the purpose of the RED & Moi app?

The RED & Moi app provides RED by SFR clients with a simple way to manage their mobile and box subscriptions, monitor consumption, and access support directly from their iPhone or iPad.

Does the RED & Moi app allow users to track their mobile data consumption?

Yes, the RED & Moi app allows users to track their mobile data consumption in France and abroad. It also lets them monitor call, SMS/MMS usage, and multimedia purchases.

How can I view my RED by SFR invoices using the RED & Moi app?

The RED & Moi app allows users to view and download details of their latest invoices. A notification center also informs users of new bills.

Is it possible to modify my subscription or options via the RED & Moi application?

Yes, the RED & Moi app allows users to manage and adapt their mobile and fixed subscriptions and options according to their needs.

Can I group multiple lines or family members under one account in the RED & Moi app?

Yes, the RED & Moi application allows users to group all their lines and those of their relatives under a single account for easier management.

How do users update their personal information within the RED & Moi app?

Users can directly modify all their personal information, such as address or bank details (RIB), in the "Mes infos" section of the RED & Moi app.

Does the RED & Moi app offer troubleshooting for blocked SIM cards or mobile issues?

Yes, the RED & Moi app provides a "Dépanner mon mobile" section. Users can find answers for issues like lost, stolen, or blocked SIM cards and mobile unlocking.

Can RED Box clients diagnose internet issues using the RED & Moi app?

Yes, RED Box clients can use the RED & Moi app to diagnose their box. They can launch a diagnostic, check line status, and access incident tracking after declaration.

How can I contact customer advisors or access online help through the RED & Moi app?

The RED & Moi app offers 24/7 online help via FAQ and allows contact with RED customer advisors Monday to Friday, 8 am to 9 pm. Users also get notifications for replies.

Does the RED & Moi app allow tracking of mobile and box orders?

Yes, the RED & Moi app allows users to track all steps of their mobile and box orders, from registration and preparation to delivery and service activation.

Can users add a widget for the RED & Moi app to their home screen?

Yes, users can add the new RED & Moi widget to their home screen. This provides quick access to information like data consumption.

Is it possible to change mobile phones directly through the RED & Moi application?

Yes, the RED & Moi app allows users to change their phone. It offers advantageous prices and the option to pay in four installments.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

RED & Moi - Users can effortlessly monitor their current data consumption metrics and access an overview of their latest bill. — Users can effortlessly monitor their current data consumption metrics and access an overview of their latest bill.
Usage Snapshot

RED & Moi - The app provides a personalized greeting, prominently displaying the user's name, alongside a clear notification bell for important alerts. — The app provides a personalized greeting, prominently displaying the user's name, alongside a clear notification bell for important alerts.
Personalized Dashboard

RED & Moi - This tool seamlessly integrates with the device home screen through customizable widgets, offering real-time tracking of subscription data. — This tool seamlessly integrates with the device home screen through customizable widgets, offering real-time tracking of subscription data.
Widget Integration

RED & Moi - The app offers robust self-service support, featuring options to diagnose internet box issues and a well-organized Frequently Asked Questions section. — The app offers robust self-service support, featuring options to diagnose internet box issues and a well-organized Frequently Asked Questions section.
Comprehensive Assistance

RED & Moi - Users can readily access community-driven support via the RED Forum and find direct contact options for customer service assistance. — Users can readily access community-driven support via the RED Forum and find direct contact options for customer service assistance.
Direct Support Channels

RED & Moi - The app provides a clear overview of the current mobile plan details, enabling users to easily add new options or change their offer. — The app provides a clear overview of the current mobile plan details, enabling users to easily add new options or change their offer.
Subscription Management

RED & Moi - This tool simplifies device upgrades by displaying current phone information and offering straightforward options for changing or trading in an old device. — This tool simplifies device upgrades by displaying current phone information and offering straightforward options for changing or trading in an old device.
Device Upgrade Path

RED & Moi - Users can review a chronological archive of all past invoices and choose to view detailed breakdowns for each bill. — Users can review a chronological archive of all past invoices and choose to view detailed breakdowns for each bill.
Billing Archive

Description

Avec l’appli RED & Moi c’est facile, on a fait simple ACCUEIL • Accédez à vos abonnements RED depuis votre iPhone ou iPad ! • En quelques clics, vérifiez l’état de votre conso et vos avantages RED du moment. MA CONSO • Consultez et téléchargez le détail de vos dernières factures • Suivez votre consommation en France et à l’étranger : o En France : consultez vos achats multimédia avec la possibilité de modifier votre plafond d’achat, consultez les tarifs appliqués depuis et vers l’étranger pour votre ligne mobile o A l’étranger : suivez votre consommation internet, appels et envois SMS/MMS. • Envie d’un nouveau téléphone ou de plus de datas ? Gérez et adaptez votre abonnement et vos options fixe et mobile selon vos besoins. MON OFFRE • Accédez et gérez vos comptes • Un seul compte pour toute la famille ? C’est possible ! Avec l’application RED & Moi, regroupez l’ensemble de vos lignes et celles de vos proches en toute simplicité. MES INFOS • Accédez facilement à vos informations personnelles • Un changement d’adresse ? Un nouveau RIB modifiez directement toutes vos informations personnelles dans la rubrique « Mes infos » AIDE • Carte SIM bloquée ? « Dépanner mon mobile » en trouvant vos réponses en cas de perte, vol, désimlockage entre autres. • Trouvez toutes les réponses à vos questions avec une aide en ligne sur la FAQ 24h/24 et 7j/7 et auprès de vos conseillers clients RED du lundi au vendredi de 8h à 21h. • Déjà en contact avec notre service client? Consultez vos notifications, votre conseiller RED vous a probablement déjà répondu ! • Suivez toutes les étapes de votre commande mobile et box : de l’enregistrement à la préparation de votre commande, en passant par la livraison de vos équipements, jusqu’à l’activation de vos services et de votre ligne. Client RED Box ? • Modifiez en quelques clics un RDV depuis la rubrique « Aide ». Busy, busy ? Un imprévu ? Annulez ou modifiez votre RDV en choisissant un nouveau créneau. • Une panne, un incident ? « Dépanner ma box » en consultant l’état de votre ligne pour faire un bilan sur le réseau. • Lancez le diagnostic pour vérifier l’état de votre box et trouver la solution pour la dépanner. • Accédez directement au suivi de l’incident après l’avoir déclaré avec l’historique des actions en cours ou réalisées. CENTRE DE NOTIFICATIONS • Restez informé.e.s de vos actus RED via le centre de notification (nouvelle facture, suivi de commande, etc.) • Il est accessible directement en haut à droite de votre écran. ***** Téléchargement et usage gratuit en France métropolitaine (hors coût de connexion internet mobile selon l’offre souscrite). L’application RED & Moi est accessible uniquement aux clients RED by SFR disposant d’un forfait mobile ou d’une offre internet.