Spiceworks Help Desk

Spiceworks Help Desk

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Spiceworks Help Desk: Manage Your IT Tickets from Anywhere

Untether your workflow and respond to critical issues on the go. Join 1 million IT pros using our free, community-trusted tools to close tickets and manage users right from your pocket.

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Publisher

Spiceworks, Inc.

Category

Business

Downloads

0

User Rating

2.0/5

Total Ratings

0

Locales

1

Your Help Desk, Untethered

Discover the interface used by 0 users.

Spiceworks Help Desk welcome screen with IT support illustration and login button

Spiceworks Help Desk welcome screen with IT support illustration and login button

Login screen for the Spiceworks Help Desk app with fields for email and password.

Login screen for the Spiceworks Help Desk app with fields for email and password.

Side navigation menu of the Spiceworks Help Desk mobile app displaying options for tickets settings and community access.

Side navigation menu of the Spiceworks Help Desk mobile app displaying options for tickets settings and community access.

A list of open IT support tickets within the Spiceworks Help Desk mobile app interface

A list of open IT support tickets within the Spiceworks Help Desk mobile app interface

Create new ticket screen in the Spiceworks Help Desk mobile app showing a form with fields for organization, summary, and description

Create new ticket screen in the Spiceworks Help Desk mobile app showing a form with fields for organization, summary, and description

Interface of the Spiceworks Help Desk app showing ticket attributes such as status, priority, and assignee for an IT support request.

Interface of the Spiceworks Help Desk app showing ticket attributes such as status, priority, and assignee for an IT support request.

Spiceworks Help Desk mobile app interface showing a support ticket for an account unlock request

Spiceworks Help Desk mobile app interface showing a support ticket for an account unlock request

A screenshot of the push notification settings in the Spiceworks Help Desk app showing toggles for ticket status updates

A screenshot of the push notification settings in the Spiceworks Help Desk app showing toggles for ticket status updates

Spiceworks Help Desk mobile app showing ticket list and filter menu

Spiceworks Help Desk mobile app showing ticket list and filter menu

Untethered IT Management

The tools that make this app stand out, trusted by 0 users.

Instant SLA Response

Stay ahead of critical outages with real-time push notifications. React to new, assigned, or reopened tickets the moment they hit your queue.

🛠️

Full Ticket Lifecycle

Create, edit, assign, and close tickets on the fly. Update priorities and document fixes at the site of the problem to ensure nothing gets forgotten.

🏃

Built for the IT Firefighter

Optimize your daily grind with a streamlined interface that focuses on speed and efficiency, allowing you to support your users without opening a laptop.

About the app

Everything you need to know about Spiceworks Help Desk.

Description

Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!

Latest Version

1.1.13

Size

5.9 MB

First Released

Jan 9, 2022

Ready to Untether Your IT Workflow?

Join over 1 million IT pros managing tickets on the move. Get the free Spiceworks Help Desk app and tackle the daily grind from the server room, the hallway, or wherever duty calls.

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