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Spiceworks Help Desk

Name: Spiceworks Help Desk
Availability: InStock
Rating: 2.04 (1 reviews)

Untether your workflow and respond to critical issues on the go. Join 1 million IT pros using our free, community-trusted tools to close tickets and manage users right from your pocket.

Key Figures

Downloads

User Rating

2.0/5

Total Ratings

Publisher

Spiceworks, Inc.

Untethered IT Management

Stop being chained to your desk. Manage your Spiceworks Cloud Help Desk directly from the server room, the warehouse, or on the go with a mobile toolkit designed for IT pros.

Instant SLA Response

Stay ahead of critical outages with real-time push notifications. React to new, assigned, or reopened tickets the moment they hit your queue.

Full Ticket Lifecycle

Create, edit, assign, and close tickets on the fly. Update priorities and document fixes at the site of the problem to ensure nothing gets forgotten.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Spiceworks Help Desk - Spiceworks Help Desk welcome screen with IT support illustration and login button — Spiceworks Help Desk welcome screen with IT support illustration and login button

Spiceworks Help Desk - Login screen for the Spiceworks Help Desk app with fields for email and password. — Login screen for the Spiceworks Help Desk app with fields for email and password.

Spiceworks Help Desk - Side navigation menu of the Spiceworks Help Desk mobile app displaying options for tickets settings and community access. — Side navigation menu of the Spiceworks Help Desk mobile app displaying options for tickets settings and community access.

Spiceworks Help Desk - A list of open IT support tickets within the Spiceworks Help Desk mobile app interface — A list of open IT support tickets within the Spiceworks Help Desk mobile app interface

Spiceworks Help Desk - Create new ticket screen in the Spiceworks Help Desk mobile app showing a form with fields for organization, summary, and description — Create new ticket screen in the Spiceworks Help Desk mobile app showing a form with fields for organization, summary, and description

Spiceworks Help Desk - Interface of the Spiceworks Help Desk app showing ticket attributes such as status, priority, and assignee for an IT support request. — Interface of the Spiceworks Help Desk app showing ticket attributes such as status, priority, and assignee for an IT support request.

Spiceworks Help Desk - Spiceworks Help Desk mobile app interface showing a support ticket for an account unlock request — Spiceworks Help Desk mobile app interface showing a support ticket for an account unlock request

Spiceworks Help Desk - A screenshot of the push notification settings in the Spiceworks Help Desk app showing toggles for ticket status updates — A screenshot of the push notification settings in the Spiceworks Help Desk app showing toggles for ticket status updates

Spiceworks Help Desk - Spiceworks Help Desk mobile app showing ticket list and filter menu — Spiceworks Help Desk mobile app showing ticket list and filter menu

Description

Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!