Tourist Refund Scheme

Tourist Refund Scheme

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Logo of Tourist Refund Scheme

Tourist Refund Scheme: Your Fast Pass to Australian Tax Refunds

Skip the airport lines and reclaim your GST with ease. Effortlessly lodge your claims, generate a priority QR code, and enjoy a seamless departure from Australia.

Publisher

Department of Home Affairs

Category

Travel

Downloads

1M+

User Rating

2.0/5

Total Ratings

400

Locales

2

Your Express Pass

Discover the interface used by 1M+ users.

Information screen of the Tourist Refund Scheme app detailing how to claim tax refunds in Australia.

Information screen of the Tourist Refund Scheme app detailing how to claim tax refunds in Australia.

Tourist Refund Scheme app dashboard showing three steps to complete a tax refund claim

Tourist Refund Scheme app dashboard showing three steps to complete a tax refund claim

App screen for entering travel information including passport number and departure date

App screen for entering travel information including passport number and departure date

Travel Smarter, Save Faster

The tools that make this app stand out, trusted by 1M+ users.

Bypass the Long Queues

Access dedicated TRS lanes at major Australian airports for faster processing, so you can spend more time in the lounge and less time in line.

📱

Seamless Digital Claims

Log your purchases as you shop throughout your trip. The app stores everything in a single QR code—no manual forms or bulky paperwork required.

💰

Maximize Your Travel Budget

Get your 10% GST back on luxury goods, electronics, and fashion. It’s the smartest way to reward your high-end Australian shopping experience.

Review Analysis

Insights from user reviews.

Sentiment Score

31%
Negative

Summary

This mobile app receives highly mixed feedback, with a significant number of users reporting persistent crashing issues, particularly on iPhone 11 running iOS 13.3, and difficulties with invoice data input like adding cents or saving multiple items. Many positive reviews, however, praise the app's improved stability, user-friendliness, and its efficiency in facilitating quick refunds, often within minutes or hours. Despite these improvements, some users note that airport staff occasionally disregard the app's QR codes, and the absence of dedicated queues for app users can negate its intended time-saving benefits, leading to frustration.

Common Themes

App Stability(4)
Refund Processing Speed(4)
Ease of Use(4)
Airport Claim Experience(2)
Invoice Data Input(1)

About the app

Everything you need to know about Tourist Refund Scheme.

Description

This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app). The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions. When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia. If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

Latest Version

2.0.5

Size

8.8 MB

First Released

Oct 16, 2014

Ready to Bypass the Queue and Claim Your Refund?

Join over 1 million savvy travelers who use the TRS app to fast-track their tax refunds. Generate your QR code now to access dedicated airport lanes and get your money back without the wait.

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FAQ

Frequently Asked Questions

Everything you need to know about Tourist Refund Scheme

What is the Tourist Refund Scheme app?

The Tourist Refund Scheme (TRS) app from the Department of Home Affairs allows users to pre-enter information for an Australian TRS claim. It generates a QR code to present at the TRS counter when departing Australia.

How does the Tourist Refund Scheme app facilitate a TRS claim?

The Tourist Refund Scheme (TRS) app allows you to enter claim details, which are then saved to your device and stored in a QR code. You must present this QR code to an officer at the TRS counter upon departure from Australia.

Does using the Tourist Refund Scheme app speed up the TRS claim process?

Yes, using the Tourist Refund Scheme (TRS) app to pre-enter claim details makes processing faster at the TRS counter. It also provides access to a dedicated queue upon departure from Australia.

In what language can I enter information into the Tourist Refund Scheme app?

No, you can only enter information in English within the Tourist Refund Scheme (TRS) app. The app is designed for English language input only.

Does the Tourist Refund Scheme app submit my claim to the Department of Home Affairs?

No, the Tourist Refund Scheme (TRS) app does not lodge or finalise your claim. It only prepares your information, which you must present via a QR code at the TRS counter.

What are the main steps to make a claim using the Tourist Refund Scheme app?

To make a claim, you must complete "My Travel Details," "My Invoices," and "My Payment Details" sections. Subsequently, you review the claim and generate "My QR Code."

Can I save and edit my claim information over multiple sessions in the Tourist Refund Scheme app?

Yes, the Tourist Refund Scheme (TRS) app saves your entered information to your mobile device. This feature allows you to edit your claim over multiple sessions before finalization.

Are all data fields mandatory when completing a claim in the Tourist Refund Scheme app?

Yes, all fields within the Tourist Refund Scheme (TRS) app are mandatory for completing your claim, unless they are specifically marked otherwise.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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