Zendesk Chat: Close More Deals and Support Customers on the Go

Zendesk Chat enables users to manage, monitor, and reply to visitor conversations from anywhere. It provides recent page visit history and past chat records for comprehensive customer support.

Yes, Zendesk Chat provides real-time visibility of visitors on your website. This feature allows agents to proactively engage with new leads as they browse.

Yes, Zendesk Chat integrates a shortcuts feature. This improves agent response time by allowing predefined answers to common questions, reducing manual typing.

Yes, Zendesk Chat provides full push notification support. This ensures agents never miss a chat message from a customer and are alerted when a visitor is on the website.

Yes, Zendesk Chat supports agent-to-agent chats. This feature encourages better agent collaboration and communication while on the go, enhancing team efficiency.

Zendesk Chat agents view customer profiles showing email, phone, notes, and tags. They can also access past chat history, number of visits, and current session duration for detailed context.

Yes, Zendesk Chat supports iPad multi-tasking. Users can continue chatting with customers using Slide Over and Split View, even while operating another application.

You can create a free account for Zendesk Chat (formerly Zopim) through their website. The app description provides a direct link for this process.

Yes, Zendesk Chat allows seamless switching between its online web dashboard and mobile apps. Conversations continue uninterrupted, regardless of the platform used.