This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.
Downloads
154K+User Rating
Total Ratings
2K+Publisher
Category
BusinessLocales
32Latest Version
1.21.0Size
48.7 MBFirst Released
Aug 7, 2012Close More Deals and Support Customers on the Go
Bring the power of your Zendesk dashboard to your pocket. Engage visitors in real-time, increase your sales conversion by 3x, and provide elite customer service from anywhere.
Instant Engagement
Never miss a high-value lead with real-time push notifications that alert you the moment a visitor lands on your website.
Data-Driven Sales
See exactly which pages your visitors are browsing and their chat history to provide personalized recommendations that drive more purchases.
Frequently Asked Questions
Everything you need to know about Zendesk Chat
How does Zendesk Chat assist in managing customer conversations?
Zendesk Chat enables users to manage, monitor, and reply to visitor conversations from anywhere. It provides recent page visit history and past chat records for comprehensive customer support.
Can I see who is currently browsing my website with Zendesk Chat?
Yes, Zendesk Chat provides real-time visibility of visitors on your website. This feature allows agents to proactively engage with new leads as they browse.
Does Zendesk Chat include features for quick responses?
Yes, Zendesk Chat integrates a shortcuts feature. This improves agent response time by allowing predefined answers to common questions, reducing manual typing.
Will Zendesk Chat notify me of new customer messages?
Yes, Zendesk Chat provides full push notification support. This ensures agents never miss a chat message from a customer and are alerted when a visitor is on the website.
Does Zendesk Chat facilitate communication between agents?
Yes, Zendesk Chat supports agent-to-agent chats. This feature encourages better agent collaboration and communication while on the go, enhancing team efficiency.
What customer history is visible to agents in Zendesk Chat?
Zendesk Chat agents view customer profiles showing email, phone, notes, and tags. They can also access past chat history, number of visits, and current session duration for detailed context.
Is Zendesk Chat compatible with iPad multitasking features?
Yes, Zendesk Chat supports iPad multi-tasking. Users can continue chatting with customers using Slide Over and Split View, even while operating another application.
How can I get started with Zendesk Chat?
You can create a free account for Zendesk Chat (formerly Zopim) through their website. The app description provides a direct link for this process.
Can I transition between the Zendesk Chat web dashboard and mobile app?
Yes, Zendesk Chat allows seamless switching between its online web dashboard and mobile apps. Conversations continue uninterrupted, regardless of the platform used.
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This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.