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Zoho FSM

Name: Zoho FSM
Availability: InStock
Rating: 4.1 (1 reviews)

From scheduling and navigation to on-site invoicing and signatures—unify your field teams, eliminate paperwork, and provide world-class service with an all-in-one mobile solution.

Key Figures

Downloads

1K+

User Rating

4.1/5

Total Ratings

Publisher

Zoho Corporation

Everything You Need to Excel in the Field

Zoho FSM streamlines your entire workflow, from navigation and job tracking to on-site payments, so you can focus on providing top-tier service.

Complete Job Visibility

Access detailed work orders, customer history, and service notes instantly to arrive prepared for every call.

Effortless On-Site Reporting

Log work hours, add parts used, and capture digital signatures on your device to finalize reports in seconds.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Zoho FSM - Zoho FSM mobile app interface showing a list of daily field service appointments and installation tasks — Zoho FSM mobile app interface showing a list of daily field service appointments and installation tasks

Zoho FSM - Zoho FSM mobile app screen showing service appointment details with map and customer information — Zoho FSM mobile app screen showing service appointment details with map and customer information

Zoho FSM - Zoho FSM mobile app notifications screen displaying work order updates and appointment statuses — Zoho FSM mobile app notifications screen displaying work order updates and appointment statuses

Zoho FSM - Zoho FSM mobile interface for creating a service report including customer feedback and digital signature — Zoho FSM mobile interface for creating a service report including customer feedback and digital signature

Zoho FSM - Mobile interface of Zoho FSM showing instant customer invoice generation — Mobile interface of Zoho FSM showing instant customer invoice generation

Zoho FSM - Zoho FSM mobile app interface showing a list of tracked trips with distance and duration for field technicians — Zoho FSM mobile app interface showing a list of tracked trips with distance and duration for field technicians

Zoho FSM - Zoho FSM mobile app interface for field agents to mark absences and track time off — Zoho FSM mobile app interface for field agents to mark absences and track time off

Description

The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction. Stay updated 24/7 Receive automated notifications and reminders of scheduled appointments. Use the calendar view to peruse through the appointments in a structured way. Access and update information with just a tap Gain access to work order details, customer history, and service details so you can go prepared. Take pictures, and send notes and attachments for future reference right from the work station. Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop. Find the customer location Follow directions and navigate to the customer location. Create trips to record the route taken and keep managers informed about your travel. Record availability and progress Check in to the appointment and keep your teams updated on your progress. Log work hours, apply for leave, and ensure teams schedule accordingly. Invoice and Payments Generate invoices quickly after job completion and share them with the customer. Allow customers to process payments through secure portals and close deals on the spot. Service Reports Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end. Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.