Update Breaks Core FunctionLead
Cleo AI Ltd.'s finance app, Cleo AI, shipped version 3.64.0 on July 8, 2026, introducing a critical bug that prevents users from connecting bank accounts, effectively breaking the app.[1]
Plaid Connection FailureBreaking Changes
The primary issue in version 3.64.0 is a failure of the integration with Plaid, the third-party service used for linking bank accounts. This bug makes it impossible for new users to complete the signup process and disrupts access for existing users. With bank data being a prerequisite for all of Cleo's main features, such as budgeting and cash advances, the app becomes non-functional.
App Store reviews for the new version consistently describe the failure. A 1-star reviewer on v3.64.0 states, "It won’t let me add a bank account to finish the signup process. The Connect your bank screen button spins in circles without updating the page." Another confirms, "App is a scam it doesn’t work I can’t add a bank plaid is broken."
App Store reviews for the new version consistently describe the failure. A 1-star reviewer on v3.64.0 states, "It won’t let me add a bank account to finish the signup process. The Connect your bank screen button spins in circles without updating the page." Another confirms, "App is a scam it doesn’t work I can’t add a bank plaid is broken."
Rating DropUser Reception
The impact on user sentiment was immediate. The app's average rating on the App Store fell from 3.18 stars for the prior version to 2.33 stars for version 3.64.0. This represents a significant 0.85-star drop attributed directly to the update.
Before this release, negative reviews typically focused on the subscription model or customer service. A 1-star review on v3.63.0 complained about being forced to pay for a subscription before being denied an advance. In contrast, post-update complaints are almost exclusively about the broken signup and bank connection workflow, showing a clear shift in user frustration toward a specific technical failure.
Before this release, negative reviews typically focused on the subscription model or customer service. A 1-star review on v3.63.0 complained about being forced to pay for a subscription before being denied an advance. In contrast, post-update complaints are almost exclusively about the broken signup and bank connection workflow, showing a clear shift in user frustration toward a specific technical failure.
No Official CommentRelease Summary
Official release notes for version 3.64.0 were not available on the App Store or the company's website. Past updates were described with the generic text "Bug fixes & minor improvements." This suggests the release was intended as routine maintenance.
As of July 15, 2026, Cleo AI Ltd. has not publicly acknowledged the issue on its official blog, press page, or support channels. This silence comes as the app continues to reach a substantial audience, with MWM Intelligence data showing it was downloaded over 239,000 times in the last 30 days.[3]
As of July 15, 2026, Cleo AI Ltd. has not publicly acknowledged the issue on its official blog, press page, or support channels. This silence comes as the app continues to reach a substantial audience, with MWM Intelligence data showing it was downloaded over 239,000 times in the last 30 days.[3]
Verdict and OutlookExpert Verdict
The bug directly impacts Cleo's ability to acquire new customers for its subscription tiers, which range from $5.99 to $14.99 per month. Without a functioning onboarding process, revenue from new subscribers is effectively halted. The publisher will likely need to ship an emergency hotfix to address the Plaid integration and stop further damage to its user ratings and acquisition funnel. Failure to act quickly may lead to sustained user churn and reputational harm if the story gains wider notice.